Search found 3 matches

by Stephen Shek
Sat Sep 01, 2012 7:35 pm
Forum: Magic Jack Technical Support
Topic: Support wasted my time and raise my frustration
Replies: 9
Views: 7124

Support wasted my time and raise my frustration

Steve HC.

Thanks for your reply.

Yes I am on the original MJ. Not the MJ+.

I did spend hours on the chat with MJ tech to replace wire, reload USB driver, change USB port, reload their UG, turn off firewall, turn off virus protection, etc and reload UG. Non of them make any difference to the ...
by Stephen Shek
Fri Aug 31, 2012 10:06 am
Forum: Magic Jack Technical Support
Topic: Support wasted my time and raise my frustration
Replies: 9
Views: 7124

SteveHC. Thanks for the pointer. As for the routing problem. I did tell them that there is nothing wrong with the number and that it is a telco service number to NTTA. Their so call tech have no better answer than just keep repeating the same answer. It is a type of number I need to buy service call ...
by Stephen Shek
Thu Aug 30, 2012 12:30 am
Forum: Magic Jack Technical Support
Topic: Support wasted my time and raise my frustration
Replies: 9
Views: 7124

Support wasted my time and raise my frustration

Just spend 10+ hours of trouble shooting and arguing with magic jack chat that I had to place this review.

Purchased Magic Jack in 09/2011 and received the jack on 9/29/2012 Followed the instruction and get the jack working.

5/15/2012 see the ad to upgrade for multi-year service and after almost 6 ...