magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Hi LivinLarge,

Thanks for the detailed step-by-step description of your cooling solution, and how it's working out for you.

The MJ+ plugged directly into the power adapter seems to be the hottest configuration, so it's impressive your device is running without any problems such as dropped calls ...

Thanks for the confirmation vivianlmft.

Sorry, I have no suggestions for the router. Have you had a chance to try SteveHC's suggestion of bypassing the router to determine if the router is in fact the problem?

In my own setup, there's both a hub/switch and router between my MJ+ and the cable company's modem/router, and I am not ...

You're welcome! Can you confirm that the power adapter was free - you weren't charged anything at all, even shipping?

Thanks,

DY

Passive heat sink cooling suggestion for a MJ+ using a power adapter

-The first time I used the power adapter with my MJ+, the MJ+ became so hot after a while it was uncomfortable to hold - way too hot for electronics to stay healthy. The heat seemed to be coming from the power adapter plug as it ...

For the past 11 1/2 years I have had the same basic telephone line service with no extras (eg no voice mail, call display etc.). At the time of cancellation in Nov 2012, I was paying $31.10/month.

In the week before canceling, I spoke twice with Bell Canada customer service representatives and ...

Hi dco,

I had a problem somewhat similiar to yours.

My MJ+ is connected into a USB port in my computer and I use a telephone vs the MJ+ softphone.

I found that only some of the numbers I was dialing on the telephone keypad were being picked up, and I couldn't place a call. I could see this ...

Hi Mr.Natural,

I had a problem somewhat similiar to yours.

My MJ+ is connected into a USB port in my computer and I use a telephone vs the MJ+ softphone.

I found that only some of the numbers I was dialing on the telephone keypad were being picked up, and I couldn't place a call. I could see this ...

Hi vivianlmft,

To get a replacement magicJack PLUS Power Adapter:

Go to the main MJ webpage (http://www.magicjack.com/)

Scroll to the bottom of the page and click the 'FAQ's / Knowledgebase' link.

Enter 'power adapter' in the search field and click 'Search'.

The first entry in the list of ...