Search found 3 matches

by user659
Sun Jun 07, 2015 2:44 pm
Forum: magicJack Plus Support
Topic: DTMF TONES MAY NOT WORK PROPERLY ON NEW 2014 MJ+
Replies: 8
Views: 25205

Try turning off SIP in the ALG section of your Router's Firewall settings.Worked for me for my MGGO.
by user659
Sun Jun 07, 2015 11:23 am
Forum: magicJack Plus Support
Topic: MJ+ Doesn't Pass DTMF Tones to 'Phone Menu Prompts
Replies: 8
Views: 21614

Had the same problem with my new MJGO but only when I connected it to my D-Link dir-655 router. No problems at all if I connected it instead directly to my Windows laptop.

Solved the problem by going into the DIR-655 setup, going to Advanced, then Firewall, then turning off the checkmark for SIP in ...
by user659
Sat Jun 06, 2015 3:01 pm
Forum: Magic Jack Technical Support
Topic: MTF tones work fine except when MJ conn'd to router -SOLVED
Replies: 0
Views: 4157

MTF tones work fine except when MJ conn'd to router -SOLVED

I have seen similar postings, but a bit old. So, I'm trying a new one.
New MJGO works fine when connected to my Win 8.1 PC, either using the MJ soft pad or with a handset or a wireless answering machine. In particular, after I connect to a recipient I can send in the tones for phone tree access ...