magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I stand corrected. It is fully functional for all incoming phone numbers we have tested (cell, landline, VOIP).

Maybe it isn't fixed. Although the ACS is showing as ON on the website, no one that calls us is getting the recording requesting to press a specific number.

So, it appears their fix for the problem is to pretend that it is on.

Oddly, though, we haven't received any more spam calls since yesterday ...

The agent has resolved the issue (after only 2 hours :? , of which 1 hour was waiting). She says she:
I refresh the magicJack signal of your device.

Not sure what that means, and it appears to still require you to chat into tech support.

She did say, as noted before, they are aware of the issue ...

Update, per MJ chat agent (bold is my emphasis:
Thank you for that clarification and I'm sorry also that you are having an issue with the Automated Call Screening, however to set your expectation this is an on going issue .

But we will be performing some trouble shooting steps that could possibly ...

At least I'm not the only one, and it sounds like I am correct about it being related to Automated Call Screening. Still no resolution yet, though, and I've had to leave ACS off as I mentioned before.

I just tried chatting into tech support:
SYSTEM MESSAGE: Please wait while we connect you with ...

We have been using Automated Call Screening on our MagicJack GO for a long time.

Lately (unsure of when it started), when called from at least certain landlines (and maybe all), instead of getting the recording saying to press a number, callers get a recording advertising the MagicJack service and ...