magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

roving

Considering past experiences I need that and more. Thanks.

roving

Thank you very much. MJ sent me a new power supply and MJ module. So far two days and no problems, but I'm holding my breath

roving

After long and good chat session they are replacing power supply and MJ. Hop;e this solves the problem.

roving

What are the output voltage and amperage specs for the small MJ+ power supply? I have others that are for connecting to USB and thought I might try them to see if my power supply was the problem that I mention in my very recent post about losing my internet connection at the power supply. One that I ...

roving

For a few months now my MJ disconnects from the internet at its power source, which is plugged into a surge protector. It was occasional but has gotten worse and does it several times a day. The cure is to unplug both its power supply and the MJ and plug them back in and it usually works then ...

roving

Thanks Kevin for your response. I'll give it a try tomorrow.

roving

I'd just like to have a backup copy of my Contacts. Can this be done?

roving

Thanks for the reply. I am using VLC so switched .wmv to open with Media Player and am waiting for a voicemail to give it a try.

roving

The problem occurs when I open the .wav file. I'll check out my .wav player and see what I can find, Thanks.

roving

Voicemail messages cannot be understood. Similar to Donald Duck and I cannot understand a word of the message. Suggestions appreciated. Win 7 64 bit laptop

roving

Sudden change. I have used my telephone with MJ for years. A call today on the phone went OK as it had the dial tone. The instant it started ringing it went to my speakers and left my phone. I checked and "headset/other" is checked and nothing happens when I click 'telephone'. Suggestions, please.

roving

I gave up on it for the time being. It was being used on my Thin Client, where the problem was. I have switched it back to my desktop and it works fine. I'll give another try on the TC and see if I can get it to work there. Thanks.

roving

Thanks for that info. The previous suggestion didn't work.

roving

Thanks for that info! Good to know how to get that done.

roving

I am using the dongle that comes with the MJ, but the thing works perfectly on my desktop machine and not on my Thin Client. I just plugged it back into my desktop Vista comp, and it immediately starts and shows a form that says I am already registered and it asks for my email and pwd and is up and ...

roving

I did as suggested with the EWF, downloaded the upgrade and re-enabled the EWF.

The saga continues. I now have it at a point where the MJ phone pad appears, it contains my proper 911 address sometimes, and my contacts, but not my phone number (it did show it one time following a reboot), and then ...

roving

I rebooted, and EWF Config returned and now works.

roving

If it isn't one thing it is another. From Control Panel to EWF Config. Double clicked it (many tries) and nothing opens. I recall it opening previously, but it won't open now. So what next?

roving

Thanks for the tip. I'll give that a try today.

roving

Thanks fior the info. Last week MJ would install on the TC and function except for the sound, which only came from the speakers and not the phone. After two hours with Chat now it won't install and just gets to "Getting an update" and then ends at "Broken Storage" and then MJ home page. Over and ...

roving

Take a look at www.thinclientforum.com. I just got a note from him and this looks like the place to go for assistance. I spent two hours on Chat trying to just get the TC to install MJ. Total failure all the way to supervisor level.

roving

MJ works fine on my Vista desktop, and it provides the Telephone/headset options and accepts and keeps the telephone option. Plugging it into my TC changes things, and when I finally get it installed the Telephone/headset option appears but it won't keep the Telephone option when selected and just ...

roving

Same problem here. I can go to Menu/Volume and seloect Telephone, but the "Headset/other" button is always illuminated, even after I select "Telephone" and then close. The "telephone" button will not stay as the selected choice.

roving

I just moved my MJ from computer to Thin Client T5710. It installed OK, and functions, BUT when I make a call the answering voice comes in on the speaker in the TC and not the phone. The answering person can't hear me when I speak into the phone. The phone does produce a dial tone and I can dial ...

roving

Thanks, Joe.

roving

Thanks for that tip, Joe. Will the dongle get uncorrupted automatically when everything is operating correctly and updated, etc.?

roving

I use 'sleep' mode for my Vista computer. I lose my magicjack connection when this occurs, so when I 'wake it up' each morning MJ reboots, however I get no dial tone on my phone until I unplug and 'replug' MJ's USB connection. This morn, following this usual routine I was presented with a log-in ...

roving

All was working well, but last calls I have tried end up using the T5710's built-in speaker and not my phone. The 5710 is not now connected to my monitor. I had to re-boot the MJ earlier today. Can you give me a clue for what to check for when I re-connect it to my monitor? Thanks.

roving

Thanks for the information. I dug into the setup on my router and I had designated only a few specific MAC addresses that could access it. I had failed to add the MAC address for the TC. As soon as I added it all worked just fine. Thanks again. I was just getting ready to send a note reporting what ...

roving

I opened the box containing my recently ordered TC 5710 about 1 pm today. By 3 o'clock it was up and operating, as I was delayed with a router problem, which I cured. I paid $59.95 for the MJ programmed TC plus $9.95 s&h. I found it on ebay. It also had IE 5 on it as well as XPe, and was cleaned of ...

roving

I just received and hooked up a T5710 thin client and MJ. It works fine connected to the ethernet cable direct from my cable modem. It doesn't get the internet when I connect it direct to one of my router ethernet ports. That works fine with my laptop, so why not with the thin client? What am I ...

roving

Thanks Crack for the wakeup call. Just sitting here it seemed to be a local call and I was overlooking the MJ point of origin. DUH!

roving

I am trying to get my MJ to make local calls here in Mexico. No success so far, trying both land line and cell phone numbers. It works perfectly when calling out of the country or to a Vonage number, but just not within the city using local numbers. I have tried using the country code and others ...

roving

I found that I caused my own problem so long ago that I forgot about it. I had enabled 'Call Forwarding' so calls to my MJ number were being forwarded to my home phone which is temporarily disconnected while I am in Mexico. I disabled the Call Forwarding and all works as it should. I appreciate all ...

roving

Toney - Sorry, I failed to answer your last question. I just called and talked to the guy in Nevada and his caller ID showed my correct MJ number. Hope this helps.

roving

Hi Tony, You have it correct. I call from here (Mexico)with no problems at all. The number that people in the US are calling is the number MJ assigned to me and that I pass on to them to try. I have a friend in Nevada that has tried off and on to call me, the latest being last Sunday, with no ...

roving

Hi Joe, I've got a good and reliable broadband connection here, so there is something that I must be missing, or is wrong with my US phone number that I need to troubleshoot or fix or something, so that folks in the US can call me here in MX. Still puzzled.

I use a laptop here, but have used it in ...

roving

Thanks again, Joe. Obviously I sure don't know the answer. I would have to assume that it being an international call would have some effect. Why the 'disconnected' message, I just don't know. Maybe someone else can help here.

roving

Thanks for your reply, Joe.

I have had friends place a call to my MJ US nuimber. One was in the states and one was using their Vonage phone from here in Mexico.

Both got the message "disconnected or no longer in service". Do I need to work on a setting or something to cure this problem?

roving

I live in Mexico for 6 months each year and I use MagicJack to make my US calls. Is there a way for people to call my MJ number in the US and have that call reach me through my MJ here in Mexico? Would paying for international calls to MX do the job? I don't think so, but would like to find a way to ...

roving

Many thanks for the suggestions. I changed the priority to 'high', and all of the other parts I do regularly, but it is always good to be reminded.

roving

Thanks. It worked, and the city I hoped for is still not on the list. I'll keep watching now that I know how to get there.

roving

I'm glad that someone else remembered it. Thanks to you both. I wish it was still available.

roving

The list that I found, and this must have been in June of this year, was within majicjack, and not a separate provider. Things change, but I appreciate your efforts and response!

roving

I found that list but one I found previously had shown individual cities within that area code that had available numbers. Thanks.

roving

At least once I found a list of all available towns within area codes where phone numbers were available. I can't find that list again. I want to see which cities within my area code have phone numbers available. How can I find that list? Thanks.

roving

I am having 'delays' when talking and receiving. This causes me to talk over a reply, and is much like the satellite delays we hear on TV. It is disconcerting and creates problems when having a conversation. Can this be overcome or minimized? How? Thanks.

roving

Just got it up and operating and during setup I see that Call Forwarding is enabled, however clicking the small box where it indicates that I can enter a number to forward calls to doesn't work. It doesn't open and provide a space to enter the number. What am I missing or doing wrong? Thnx

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 48 matches

Results of chat with MJ

MJ Power Supply Specs

MJ+ breaks internet connection at power connection

Backup or Export/Import Contacts?

voicemail garbled - inintelligable

Won't change from 'headset' to 'telephone'

MJ on TC Phone problem

Contacts lost - and Vista 'sleep' problem

T5710 sound comes from speaker and not phone

MJ thin client/routerproblem

MJ thin client

T5710 thin client and wireless router question

Using MJ within Mx

Mexico Question

Mexico question

Mexico question

Mexico question - still

Mexico question-still

Mexico question

Mexico question

towns within area codes

towns in area code

Available towns within area codes

Delay during conversation

Call forwarding-can't enter a number