magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Melman

I have been a magicJack user since 2008. I have updated versions to updated MJ devices as time went on the last 6 years to the latest MJ Plus 2014. Everything for the most part was great for all of these years. It has been a reliable and an inexpensive to say the least a cost savings on my phone ...

Melman

Has anybody have more information on the new ugraded MJ+ being offerd. The email says you can keep your old number but what about ported numbers and I have paid for 5 years.
So far I am using the MJ+ as my main phone with a small box fan to keep it cool and it has been working fine so far ( 2 years ...

Melman

Recently, every time I call a number to China, after the remaining minutes prompt, it always tell me that "your call could not be completed at this time in the country you are calling, please try your call later". What's wrong with the service?

I had the same problem calling our family in China ...

Melman

profster wrote:
radzkillah wrote:I only got drop calls for approx 1.5 hours or 1 hour and 26 minutes..

Question: are you using the October 2011 downgrade we suggested to use?

Please respond because this is important!!!!

We are using the October 2011 downgrade with no dropped calls.

Melman

Since going back to the October version we have not had any dropped calls in one week. This means for the MJ Plus users going through their routers, it is more stable without having the random drop issues we all have been getting since the February update.

Melman

We also have updated the October version and will post back in about 1 week to see if we have any dropped calls. My wife uses the phone the most in making calls here in the USA and phone calls to China, so we can see in the phone calls are stable.

MelMan

Melman

I'm having the same experience with my MJ plus. I have had a dropped call a few times, but when it happened, I was able to call them right back instantly. Otherwise, call quality has been equal to that of a land line. Mine is connected directly to my modem/router and I haven't done any of the port ...

Melman

I have a Panasonic KX-TG6511 cordless with 2 handsets and it works great.

MelMan

Melman

I have a Netgear 3400 N600 and my MJ+ works flawless without any issues or problems. I would reset your router to default and start over. Also at least once a month I try and reboot everything, like my router, turn the power off on everything and turn it back on.

Melman
Windows 7
MSI FX720
HBB1 ...

Melman

I have and use a Panasonic Cordless phone system (KX-TG6511). When I first used it with the MJ+ I had problems with it setting to the right time. This phone has an option Time Adjustment to set it from default - automatic to manual. When I set it to manual my time stays current with no problems and ...

Melman

My magicJack was up for renewal in October 2011 the same time the new MJ+ became available. Since I had a good connection using the original MJ, I had decided to purchase the MJ+ in October 2011 instead of renewing my original MJ and port my MJ number to MJ+. My experience has been flawless and ...

Melman

I'm a MJ user since 2008 and for the most part it has been flawless for me and saved a ton of money. I have recently upgraded from MJ to the MJ+ and I swear my phone calls are as good as a landline, making and receiving calls. I think for most people that may have issues are either their ISP or a ...

Melman

[quote="thealien"]I was just wondering how many more MJ+ users out there are having the same issue as me. Had my MJ+ for a couple of weeks now and I still can't use it as a stand alone (without a computer) as the sound of the conversation is chopped at both ends of the call. It comes and goes, like ...

Melman

Bought online 10/3, received the MJ+ on 10/7 and haven't been able to use in standalone mode. MJ tech support no help; they spent over 3 hours yesterday between 4 agents, one of which I allowed to remote access my computer with no success.

ISP: Comcast
Router: Belkin Wireless N Model F5D8233-4v3 ...

Melman

The MJ+ is just a copy of the netTALK DUO. how it works even it's pricing plan. The only difference is u pay more for less.

Customer service
MJ+ online chat NT DUo live customer service and live tech support or online trouble ticket support

Customizable voice mail
MJ+ no netTALK duo yes ...

Melman

I had the original MJ with some beeping issues, and I now been using the MJ+ for about 3 weeks and actually have heard the beep maybe twice. I will pay more attention especially asking people that call me to see if they hear any beeping, but so far all calls have been very clear.

Melman

Melman

If you are an existing magicJack user, you will find the magicJack plus easy to setup and the response times in calling and receiving with voice clarity is superb. MJ+ finally got it right. I got mine 3 weeks ago and it has been working flawlessly, and I make calls all over the USA and China.

MelMan

Melman

Scotty,

On your date and time on your cordless to fix the problem is to set the date time to manual then the default setup of auto. If you are using a Panasonic cordless phone like I am, you can set your phone to manual by pressing this procedure - menu # 2 2 6 and set the caller ID from auto to ...

Melman

Hi everyone,

I purchased the magicJack Plus, because I wanted to upgrade from my old magicJack and that subscription would be done this month in September, so timing could not have been any better. I have been using magicJack since 2008 with little issues. The magicJack Plus is a huge bonus over ...

Melman

Hello Everyone,

Just to let you know I am a magicJack user since 2008 and had very little problems using the device with my computer. Most of the users that have issues are more related to their computer setup then the magicJack. Now to let everyone here know, I have ordered and received the new ...

Melman

Scotty,

I ordered my MJ+ several days ago, got the email confirmation, tracking number and my MJ+ is on its way. One question I have, my router is from comcast and it is connected to my netgear wireless router. So connecting my MJ+ to my netgear wireless router should be what I need to do, right? I ...

Melman

Scotty,

Good to hear your MJ+ is working for you so far. My MJ subscription is due towards the latter part of September, so I am contemplating whether to get another year with MJ or upgrade with MJ+. Where do I go to find the right sales person to call to order this new device without going through ...

Melman

Hey Scotty,

If you previously had a magicJack and now have MJ+, is it worth upgrading to the newer device? Does it effect phone quality if computer was off or on?

Thanks, Melman

Melman

Ok everyone, my existing MJ subscription is due in the latter part of September. Is it time for me to update to MJ+ or just go with another year with my MJ? I have had little problems or minor issues since using it from 2008, but I am curious to know from anyone that has purchased and now using the ...

Melman

It does not hurt to shut everything down, unplug everything, wait a few minutes and power everything back on to make sure your electrical spaghetti did not get dis-functional. Maybe in Windows Control Panel click on Sound to make sure it is configured correctly. Also you can use the mjRemover - http ...

Melman

Open your magicJack soft phone on your desktop, click on menu on top left of screen. Make sure Switch to Telephone is selected. Select Volume/Headset Control and Choose your Device - Telephone - make sure to slide the bar 1/3 to the left both for the Speaker and Microphone. Also make sure in the ...

Melman

You can find a lot of help to your questions here: http://en.wikibooks.org/wiki/MagicJack/Support_Resources/FAQ
Make sure you are using a powered USB to power your MJ dongle with your telephone. The powered USB most users like with magicJack you can find it here. https://www.justpal.com/store ...

Melman

Here is the answer that should fix your problem. When you have a problem with your computer, sometimes it just takes to reboot your system to put everything back in its place. Your MagicJack needs the same thing also. Turn off everything, unplug your modem, your computer, your telephone, also if you ...

Melman

I recently got comcast as my internet provider and I get email wave attachments voicemail with no problems from my magicJack.

Melman

Well at least you will get a new MJ that works and not a lemon. I got my magicJack back in May of 2008 and other then having some minor issues, I figured out all the things mostly from reading these forums. I have not had a Land Line phone since, but I did keep my cell phone especially when I am at ...

Melman

I imagine it is your MJ on the CDFS that is corrupted. You may want to try and format your MJ and then do a new install on MJ to see if you can put all the spaghetti back in order. Right click on My Computer, Manage, Disk Management, right click on the magicJack drive (FAT) and click on format. One ...

Melman

I think part of the problem for magicJack users is the ability to know and understand something about computers. It is not like plugging your telephone into a wall jack and everything is working great. My magicJack will not install automatically like it should no matter if it was on XP, Vista or ...

Melman

I had magicJack for almost 3 years and for the most part it has worked very well for me from XP, Vista, and now in Windows 7. Once in awhile something goes wrong and if you cannot find your problem after researching through all the forums, I personally would format the drive that your MJ device is ...

Melman

My magicJack is working well on Windows 7 as well and I think from having MJ for 18 months now, it seems to work the best with Windows 7. We all have our own systems and depending how you have setup your system and resources, it can make a difference even on your magicJack. Now for a long time my MJ ...

Melman

I just bought Windows 7 and put it on my laptop and it works very well. I never had any real issues using magicJack with XP and or Vista and for me it seems to work even better with Windows 7.

Melman

I am currently on vacation in China and staying at my girlfriends apartment. I gave her my Laptop Computer and bought another magicJack, so we both will be able to make phone calls to each other when I return to the USA. We have dial tone, but when making phone calls there is a constant buzzing ...

Melman

My MJ phone number is located near my home or lets just say in the same area code. I have just bought me a new notebook computer with Vista. My 1 year old computer has XP and I have been using MJ on this computer since May of 2008. I have installed my MJ now on my Vista and have noticed some choppy ...

Melman

Thanks for the advice and we are already doing the email and cell phone idea. One of the things I am sure will solve the problem is when next month in March I will be there in China and before leaving the USA, I will setup my girlfriends computer with a new MJ I have bought and add the same local ...

Melman

When my girlfriend calls me she is either using her cell phone or her landline home phone. Both phones does not make my MJ ring. Just remember I have tested my phone by having other people here in the states call my MJ phone and it rings with no problem. My computer and my MJ is working very good ...

Melman

My girlfriend lives in China and my magicJack phone always rings when she has called me here in America for the last 6 months, but in the last week she tells me that she calls me but my phone does not ring. I have tested calling my MJ number with my cell phone and my MJ rings, I have also contacted ...

Melman

My magicjack works very well too. Yesterday my internet seem slower, so I thought maybe my server was having problems and because of this it made my MJ with a choppy voice. This does not happen very often and today my internet speed seems much faster and my MJ voice quality is really good. In 3 ...

Melman

You can find the latest software fix or update on your softphone. Under the magicJack ready to call click on fix.

Melman

Melman

I am one of those lucky MJ users or maybe there is a lot of us out there, but since I do not have many problems or issues with MJ, then there is not much use for me or other lucky users to reply or post. I went to BestBuy today and seen the Ooma on display and even seen MagicJack there also. I think ...

Melman

I have come here to the Unofficial magicJack Forums almost everyday reading and understanding about what other MJ users are experiencing. I have used MJ since May of 2008 and maybe I am just one those lucky ones that MJ has been great with a positive experience. I read some of the reviews before ...

Melman

Thanks for this advice and I just also unchecked the power management under each USB device listed in Device Manager. My magicJack works excellent, but I am here always learning to see if I can get the most out of my computer using MJ.

Melman

Melman

hi everybody im new with magicjack i purchase my own MJ soon... im research on internet so i read i can make international on any country...

so my question... it is TRUE or FALSE ? only in US, Canada and Puerto Rico ??

I have used magicJack since May 2008 and for the most part it works great ...

Melman

Your previous message (I have only one storage showing up now and I can format it but afterwords I still get the same broken storage message.) There should be 2 storage devices showing up for magicJack. In Disk Management I have magicJack (E) File System CDFS and (F) File System FAT. Are you missing ...

Melman

When you put the magicJack dongle in the USB port do you have the blue light the the device? If there is no blue light then there is a problem with your magicJack device. If you do have the blue light have you tried putting your magicJack device in another USB port on your computer? Right click My ...

Melman

Try this and see if it fixes your magicJack. When you install magicJack it installs in 2 drives. For example mine is in magicJack (E:) and (F:). You cannot reformat magicJack (E:), but you can format (F:) and that should fix your broken storage. Right click on My Computer, scroll down and click ...

Melman

I am on a satellite DSL connection and my MJ seems to work great. When I first setup my connection I had used a router for a wireless connection and my MJ was terrible, so I now have a direct connection from my Clearwire router to my computer and everything seems to work great most of the time. Also ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 53 matches

GOODBYE TO MAGICJACK

Re: New magicjack pluss

Re: could not call to China

No Dropped Calls

October Version

Re: MagicJackPlus choppy sound issue

Re: Shipping back to MJ out of frustration

Is it Time For Me To Update to MJ+?

CHINA & DSL

International Call to America

Re: magicjack and international calls