magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

3 weeks and counting, I just got the following:

Dear magicJack Customer:

We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all ...

This has been going on for 2 weeks now and CS just replies with platitudes. It would be nice if MJ would just report on the situation as to what's happening so we users don't have to speculate on the problem. Meanwhile, thanks to those who suggested to use Google Voice. It's a pain to set up and use ...

From the lack of response on this issue, suspect the MJ IT staff doesn't follow the forum

For the 3rd time the past month or two, calls to Area Code 570 results in 3 fast busy beeps then silence. 1st time this happened I got the usual run around from MJ support. Then I emailed Dan at HQ and within a few hours service to Area 570 was restored. This lasted a couple of weeks then calls ...

When Area code 570 died on me last month and failure of live help to resolve it, I emailed the head-shed. Got a prompt response and within 3-4 hours Area code 570 was working again.

A few days ago Area code 570 again died on me and emails to the head-shed have gone unanswered. Does this mean MJ is ...

UPDATE: Area Code 570 fixed! Not hearing back from the engineers at live support I did some snooping and found the boss's email, [email protected]. Received a prompt response back with the result that Area Code 570 is now working!

Jack

Crackerjack I see what you mean about 'good luck'. MJ was notified last week and the live support person said my complaint would be sent to the engineers. Nothing heard back. Complained again yesterday and was advised the engineers were notified. Still no joy. Area code 570 is still broken, sigh ...

As I recall area 717 is adjacent to 570 and the other day I tried a call to a fictitious 717 number and got a 'number out of service' message, which I assumed was because the number didn't exist, rather than being a problem with the exchange. So there may actually be a multi-area problem within the ...

Thanks for the rapid response as difficult in dealing with the MJ support staff whether or not they actually called the failing area code before putting me through a lengthy step by step removing and reinstalling MJ. Now, thanks to your response we can assume the fault lies with the area 570 end and ...

Here it is 4 days later since my last post and Area 570 is still dead. Killed a good half day with Tech support on this issue and they said they would pass a trouble report on to their engineers. The symptom is: dial 570 523-6255 (or any 570 5xx.xxxx number) and get three rapid busy signal beeps ...

About 2 weeks ago calls from area 520 to 570 fails. I get 3 brief busy tones then silence. Thusfar calls to other areas succeed. Calls using a non-magic jack phone to the 570 number are ok. The magicjack site recommended a new upgrade but the problem still persists. Anyone else experience this ...

My MagicJack worked nicely at first but then it started experiencing echos. It got to the point the echos were so randomly frequent that it was completely unreliable. I spent hours reading the forum and adjusting settings, trying many of the suggestions. I finally come to the conclusion that the ...

I just installed the update (10-12-08). Still have the choppy audio, weak on far end problems, sigh. Have spent hours on this forum trying different fixes and adjustments with no relief. It would be nice if someone more smarter than me could consolidate all of the areas we users should look at in ...

I've had my magicjack for two months now. Some days it works great, but mostly it don't. There's an annoying echo. I've 'tuned' the TCP settings on my computer for best throughput, but seems to not make any difference. Speakeasy speed tests for my DSL indicates normal operation and the speed test at ...