magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

[quote="heyrich"] I formatted my hard drive returned it to factory settings now my magic jack isworking fine again.if you search your pc for return or restore to factory settings there is an easy link to follow.[/quote]

Thanks for the suggestion Richard but I'm not ready to try anything this ...

My story is almost identical except I've made no recent changes. Had MJ for almost four years/HP Slimline computer/Windows 7. For about past month calls have been dropping after a few minutes or dial tone is missing though the dongle blue light is on. Rebooting MJ solves the problem for a while. I'm ...

I've been having the same problem for the past several months. Eventually it works again after removing the dongle and plugging it back in, but it often takes several attempts. Meanwhile I keep getting a screen plugging MJ+. Maybe they figure if I get fed up enough I'll buy that, but I have a year ...

Thanks for the help Joe. I'll check these out.

Been having the same problem for past 2-3 weeks. At random times - few hours to few days - I'll hear a chat message like ding noise and Magicjack shuts down. What's strange is that all appears well because the blue light is still on. I get a window saying insert the Magicjack but it also advertises ...

No solutions but the same thing started happening to me about this time period:(

I've had the same problem for about two-three months. Rebooting corrects it for a while but it's getting more frequent.

Same problem here for probably a couple of months. At first it was just every day or two. Now it's daily and sometimes several times/day. Unplugging and rebooting the dongle cures the problem but it's getting very annoying For the same length of time I've also been having another a problem with ...

[quote="ruffy"]My outgoing call does not connect. I dial the number and hear no ring.

This happens on occasion and if I redial once or twice or 3 times, it'll work. But now it hasn't worked after 10 times.[/quote]

This has been happening to me the past couple of weeks too. Sometimes, but not ...

[quote="wetjack"]I would suggest you vigorously report it to MJ as otherwise they will do nothing.[/quote]

Been that route many times in the past and found it's a complete waste of time:(

I'm a MJ user for over two years, not very tech, savvy, but I've managed to struggle thru it's many ups and downs. My MJ been fairly trouble free for the past 2-3 months but now I'm having the same, intermittent, persistent dial tone problem. Actually, the first hint of trouble was shortly before ...

Mine's back now and MJ.com up again. Talked to comcast. Rep. said they weren.t blocking MJ and didn't know of any problem.

Yes. I do have Comcast. Just saw your post after I submitted mine. I don't know if Comcast is blocking MJ but I can't even get on the MJ site!

Yes. Same for me for past half hour at least :(

Anyone noticed MagicJack site has been down completely for past half hour at least? No Site no phone

As a fairly unsophisticated computer user, I was nervous about trying Magic Jack. I've had it for over two years now, however, and I'm reasonably happy with it. I use it as my primary phone will cell back up. It's survived to move from Windows Vista to Windows 7 on a new pc without problem. Sure ...

Talked to Magic Jack customer service. For once they were on the ball. Just have to unplug the dongle for 20 secs and reinstall. Dial tone is back

Yes, I'm having the same problem. Started today but not sure when. It's been more than half an hour now even though the note on the softphone mentions an update in 60 seconds.

I've had Magic Jack for about two years and suffered with everyone else thru echoes, beeps etc. In spite of this, I reckon I've had reasonably decent, and surely inexpensive service.
I upgraded to Windows 7 on a new computer about two months ago and all was still well, including a long ...

[quote="newtoncd"]

I find this hard to believe, but the 8/1/09 (v1.80.499.2) update has pretty much eliminated the beeps for us.

I'm told the beeps have gone this past week when I call out too.

Yesterday I also rec'd the 'Not connected. No 911 info. available available' message on my soft phone. Live person told me the engineers were 'working on it'. Today there was no message at all on my soft phone. When accessing live person today, I put 911? in the subject line, and this message ...