magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

oh yeah, and you're all asking why didn't I just plug the magic jack directly into the computer? When I do that, my computer says device malfunction, no matter which usb port I use. My computer just doesn't work with the magic jack by itself - I need a hub in between the magic jack and the computer ...

followup:
After hours upon hours of no luck, I tried making a call through the softphone itself, rather than phone attached to usb dongle. The sound quality was fine. So that led me to suspect the magic jack dongle or the usb hub that it was attached to. I unplugged the powered hub from the power ...

I spent what seems like 6 hours on 'chat' with 3 different 2nd-tier support people. They ran me through every imaginable 'fix' but nothing made any difference. I installed the magic jack on a different computer and the behavior was the same. I'm convinced that there's something going wrong on Magic ...

I am running into same problem. I've tried on 2 computers and it's unusable. Incoming sound is fine, but outgoing is totally garbled. This setup has worked fine for over a year, and all of a sudden, this week, it's been unusable, especially today.

I tried the magic jack on another computer, and ...

I used to get that problem, and it went away after I reformatted the magicjack 'drive' and ran the upgrade.exe that you can get from their website. Search the magicjack forums for 'broken storage' and read about the process of reformatting the drive.

I started having this intermittent problem a couple of days ago, and now the Magic Jack has become pretty unreliable. Sometimes it works, sometimes it cuts off after about 5 minutes. I try to dial out, and I can't hear the phone ringing on the other end, although the call does go through to the ...

after several months of near-perfect operation, my magic jack just started shutting down automatically at random times. It would be available for days on end, and then all of a sudden it'd shut down, for no apparent reason. This went on for several weeks - it would work for days, or less than a day ...