magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

if you go to your router admin page (the address you type into your browser should be something like http://192.168.0.1 or http://192.168.1.1)
you should have an option called Port Forwarding or something similar.

Once there you wold forward the ports to the IP address of the computer running ...

make sure you're forwarding the following ports on the router to the computer you are running MagicJack on.

UDP & TCP 5070-070, 80 and 443

make sure you're forwarding the following ports on the router to the computer you are running MagicJack on.

UDP & TCP 5070-070, 80 and 443

was having the same problem, got onto the livechat support and they fixed it within 2 minutes here is a copy of the conversation:

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Benjamin'

Benjamin: Hello, how may I help you?

Paul: Hi my ...

the problem has been fixed. It took talking to Tech-support and having them "refresh" my account.

This started on Saturday my MagicJack can't connect to get service.
I checked my firewall and router setting I even had it checked on another internet connection and still nothing all I get is Error 3
Does anyone know what's happening?

my MJ number starts with (718) 758

same problem dialing 416-821 and 416-838 both Fido/Rogers numbers up in Canada

it has been going on for about a week all other numbers are fine