magicJack  and magicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

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magicJack and magicJack Plus Support, Reviews, FAQs and Hacks
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  Topic: Official BEEPING troubleshooting thread
JoelIrwin

Replies: 468
Views: 428959

PostForum: Magic Jack Technical Support   Posted: Mon Feb 15, 2010 9:52 pm   Subject: Official BEEPING troubleshooting thread
Has anyone tried this:

http://multimontreal.com/blog/2010/02/magicjack-beeping-fix

Not sure what the connection is but I unchecked that options. I'll see if it makes a difference for me.
  Topic: Leaving voice mail
JoelIrwin

Replies: 0
Views: 1098

PostForum: Magic Jack Technical Support   Posted: Mon Feb 15, 2010 1:32 pm   Subject: Leaving voice mail
I have noticed in the last week or two that MJ is doing something behind the scenes to prevent me from leaving a voice mail -- I get prompted to leave a voicemail (has happened many time) and before I ...
  Topic: can't call certain numbers
JoelIrwin

Replies: 7
Views: 8104

PostForum: Magic Jack Technical Support   Posted: Thu Jan 28, 2010 6:54 pm   Subject: can't call certain numbers
I have a similar issue - I have a central office phone number for my local Fidelity Investments branch. When I call it with MJ instead of getting a voice response giving me options, I get routed int ...
  Topic: Nobody can hear me
JoelIrwin

Replies: 6
Views: 3372

PostForum: Magic Jack Technical Support   Posted: Thu Jan 28, 2010 6:10 pm   Subject: Nobody can hear me
I am getting that issue on and off as well. From what I can tell here and in the WIKI, it may have to do with overloaded servers. I elevated my MJ priority to HIGH and put in some static routes for ...
  Topic: Using MJ For Conference Rooms
JoelIrwin

Replies: 0
Views: 1434

PostForum: Magic Jack Technical Support   Posted: Thu Jan 28, 2010 6:05 pm   Subject: Using MJ For Conference Rooms
I dial 218-862-6420 with my MJ and it announces itself as a MJ conference facility and I hit "1" to join a conference room and then type the 6 digit number and I get that the conference room ...
  Topic: Very Frustrating.
JoelIrwin

Replies: 17
Views: 8556

PostForum: Magic Jack Technical Support   Posted: Thu Jan 28, 2010 6:00 pm   Subject: Very Frustrating.
The service in my opinion is essentially useless. Sometimes I wonder if there is a real person on the other end or a bot typing in pre-canned support responses.

This is all you get. There is abso ...
  Topic: Magicjack Call conference
JoelIrwin

Replies: 12
Views: 18265

PostForum: Magic Jack Technical Support   Posted: Thu Jan 14, 2010 9:27 pm   Subject: Magicjack Call conference
Interestingly, a group of people including me were asked to join a conference call tonight which was the MJ facility. I typed 1 and then a 5 digit conference room and #. I was consistently told it w ...
  Topic: cannot download contacts
JoelIrwin

Replies: 6
Views: 19757

PostForum: Magic Jack Technical Support   Posted: Wed Jan 06, 2010 3:47 am   Subject: cannot download contacts
I'm getting this problem too. Started seeing these downloading message about a day or so ago - I guess some new MJ software enabled this feature. It was downloading fine until just now / tonight. N ...
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Fri Nov 13, 2009 7:31 pm   Subject: Recpient Can't Hear Me
First off all - while I agree with you, MJ needs to keep in perspective that (a) they are a small startup, (b) HP, Dell, Toshiba are multi-billion $ cos, (c) the desktops and laptops are often purchas ...
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Fri Nov 13, 2009 1:23 pm   Subject: Recpient Can't Hear Me
the problem occurs both on my desktop and laptop. It started happening about a year after I was using MJ without the problem. When I use it on the laptop, it is the ONLY USB device in use (the Dell ...
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Thu Nov 12, 2009 11:14 pm   Subject: Recpient Can't Hear Me
my assumption is that a powered USB hub must be plugged in. I have a USB hub for the laptop but I do not believe the devices get any more power with it.
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Thu Nov 12, 2009 4:07 pm   Subject: Recpient Can't Hear Me
Let us know what you find out. I don't feel any compulsion/need to spend more money on getting MJ to work properly. For this product to be truly successful it needs to work on run of the mill deskto ...
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Tue Nov 10, 2009 7:38 pm   Subject: Recpient Can't Hear Me
After blocking Houston & NY it is now sending me to Dallas. I'll try that for a while.

Joel
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Tue Nov 10, 2009 4:26 pm   Subject: Recpient Can't Hear Me
I just called a local cell phone number using the NY server and had the EXACT same problem as I did yesterday with the Houston server. Receiver heard me for about a second and then I went silent thou ...
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Tue Nov 10, 2009 12:05 pm   Subject: Recpient Can't Hear Me
I blocked Houston last night and now it seems to want to use New York. I am not convinced that will make a difference but I'll try it for a while. It is not to painful to do when connected to a rout ...
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Tue Nov 10, 2009 3:00 am   Subject: Recpient Can't Hear Me
well I followed the wiki and it gave me the obvious answer -- I am going through the Houston server (as I live in Houston). Now its hard for me to believe that I am the only MJ in Houston experiencin ...
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Mon Nov 09, 2009 6:26 pm   Subject: Recpient Can't Hear Me
Download speed = 23.99 Mb/s
Upload speed - 1.91 Mb/s
Packet loss = 0%
Ping = 18ms
Jitter - 3ms

I have not fooled around with Proxy and prefer not to. Is this the only way to get it work reliab ...
  Topic: Recpient Can't Hear Me
JoelIrwin

Replies: 21
Views: 10405

PostForum: magicJack Tips, Tricks, and Hacks   Posted: Mon Nov 09, 2009 5:49 pm   Subject: Recpient Can't Hear Me
I continue to have the problem that I can hear the called party perfectly but they can not hear me at all or it comes through garbled or every few words. Needless to say I have tried various phones ( ...
  Topic: Garbled On The receiving End
JoelIrwin

Replies: 1
Views: 1696

PostForum: Magic Jack Technical Support   Posted: Fri Aug 28, 2009 3:56 pm   Subject: Garbled On The receiving End
I have been having this problem for quite some time -- on 2 different MJs, two different computers (desktop & laptop) and on both a wired and non-wired phone (im on vista 32).

The people I am t ...
  Topic: Worked fine, now won't work with my cordless phone
JoelIrwin

Replies: 12
Views: 21243

PostForum: Magic Jack Technical Support   Posted: Tue Aug 11, 2009 11:58 am   Subject: Worked fine, now won't work with my cordless phone
RTC is a corded phone I purchased for MJ when the original Innovage flip phone failed (that failure / problem is well discussed in this board):

Many sellers on ebay - here is the first one to show ...
  Topic: Turning in my MJ for a replacement
JoelIrwin

Replies: 1
Views: 1290

PostForum: Magic Jack Technical Support   Posted: Tue Aug 11, 2009 1:42 am   Subject: Turning in my MJ for a replacement
I have had the MJ for 16 or 17 months and have noticed the USB connector (not that extra wire) is becoming very loose and my guess it will soon break away from the box totally (which has also separate ...
  Topic: Worked fine, now won't work with my cordless phone
JoelIrwin

Replies: 12
Views: 21243

PostForum: Magic Jack Technical Support   Posted: Tue Aug 11, 2009 1:39 am   Subject: Worked fine, now won't work with my cordless phone
I was having problems with both of my cordless phones - Uniden 2.4 and GE 5.8. Thought it may have something to do with interference with my wireless frequency. I did not have the patience to troubl ...
  Topic: Innovage flip phones stop working
JoelIrwin

Replies: 8
Views: 7657

PostForum: Magic Jack Technical Support   Posted: Tue Aug 11, 2009 1:34 am   Subject: Innovage flip phones stop working
About a month or so back, I went back to eBay and purchased an RTC. Its a bit larger and the flipping voice piece gets some use to (and also does not come out the first time), but it was cheap and it ...
  Topic: Spontaneously on hold then turns off
JoelIrwin

Replies: 2
Views: 2166

PostForum: Magic Jack Technical Support   Posted: Fri Jul 24, 2009 2:14 am   Subject: Spontaneously on hold then turns off
hearing music means they were put on hold as I have noticed. I continue to only see this problem when it is connected to my desktop. When I connect it to my laptop and am not seeing any problems/iss ...
  Topic: Spontaneously on hold then turns off
JoelIrwin

Replies: 2
Views: 2166

PostForum: Magic Jack Technical Support   Posted: Thu Jul 16, 2009 5:22 pm   Subject: Spontaneously on hold then turns off
This is still happening to me on my desktop -- it will connect to a a phone call and then randomly put the call on hold, the light goes off on the MJ and then the device and software disappear. When ...
  Topic: Can MJ do 3 digit numbers other than 911?
JoelIrwin

Replies: 0
Views: 1088

PostForum: Magic Jack Technical Support   Posted: Thu Jul 16, 2009 12:00 am   Subject: Can MJ do 3 digit numbers other than 911?
Here in Houston, there is a single phone number you can call to get to city services - 311. Wont work on MJ.
  Topic: Magicjack + Time Warner Cable
JoelIrwin

Replies: 5
Views: 10950

PostForum: Magic Jack Technical Support   Posted: Wed Jul 15, 2009 11:59 pm   Subject: Magicjack + Time Warner Cable
Its not your imagination - I get both of the problems you described. I actually posted the issue about being put on hold here a week or so back. I have had two issues -- though non of them recently ...
  Topic: all the sudden wont start
JoelIrwin

Replies: 11
Views: 5728

PostForum: Magic Jack Technical Support   Posted: Tue Jul 14, 2009 7:23 pm   Subject: all the sudden wont start
reininstalling and reformatting the mj always seem to work for me for a while until the red screen/window problem happensr. I have been regularly backing up my contacts file from the mj folder specif ...
  Topic: all the sudden wont start
JoelIrwin

Replies: 11
Views: 5728

PostForum: Magic Jack Technical Support   Posted: Tue Jul 14, 2009 4:00 am   Subject: all the sudden wont start
You have absolutely no way to interface with any employee, coder, etc. from MJ. The apps don't reside on the MJ but on the C drive. I have vista and the apps are in \appdata\roaming\mjusbsp - which ...
  Topic: all the sudden wont start
JoelIrwin

Replies: 11
Views: 5728

PostForum: Magic Jack Technical Support   Posted: Mon Jul 13, 2009 7:41 pm   Subject: all the sudden wont start
having a similar prob I have mentioned here a few times this wk - sw froze on hang up and from that point all I got was the red screen though windows beeped properly on plug in and plug out. Works fi ...
  Topic: MagicJack wont run after lockup, but will on other computers
JoelIrwin

Replies: 2
Views: 1836

PostForum: Magic Jack Technical Support   Posted: Mon Jul 13, 2009 7:38 pm   Subject: MagicJack wont run after lockup, but will on other computers
I had a similar problem which I reported here a few days ago - when I finished a phone call the software froze on hang up and I could not close it. Had to reboot the PC. From that point, I could not ...
  Topic: Hanging and disappearing
JoelIrwin

Replies: 1
Views: 1338

PostForum: Magic Jack Technical Support   Posted: Fri Jul 10, 2009 3:10 pm   Subject: Hanging and disappearing
Here is some more data....

I rebooted and Vista flat out refused to recognize the MJ and I got the red window. I would hear the beeps saying Vista found the USB and the letter would appear in Wind ...
  Topic: Hanging and disappearing
JoelIrwin

Replies: 1
Views: 1338

PostForum: Magic Jack Technical Support   Posted: Fri Jul 10, 2009 2:38 pm   Subject: Hanging and disappearing
I continue to have this crackling noise when I am connected which has been going on all week.

For the last two days I have noticed something else strange -- after a successful call, I hang up and i ...
  Topic: Crackling
JoelIrwin

Replies: 1
Views: 1811

PostForum: Magic Jack Technical Support   Posted: Wed Jul 08, 2009 3:05 pm   Subject: Crackling
Ever since I fixed the beeping problem via the upgrade, I now get crackling noise on the line as soon as it connects.

Anyone seen this latest 'issue'? Have a fix or workaround?
  Topic: Pls recommend best SMALL corded phone
JoelIrwin

Replies: 8
Views: 28566

PostForum: Magic Jack Technical Support   Posted: Wed Jul 08, 2009 3:04 pm   Subject: Pls recommend best SMALL corded phone
I first tried the flip phone being sold on eBay (the one with battery an display) - worked for a small time and then stopped giving me dial tone. I found out here that the contacts go bad and you ess ...
  Topic: So whats next? Freezing software & line holds
JoelIrwin

Replies: 2
Views: 1914

PostForum: Magic Jack Technical Support   Posted: Mon Jul 06, 2009 4:42 pm   Subject: So whats next? Freezing software & line holds
P.S. - now it seems to be happening on every single phone call -- even when I connect.
  Topic: Unable to dial certain phone number
JoelIrwin

Replies: 10
Views: 5674

PostForum: Magic Jack Technical Support   Posted: Mon Jul 06, 2009 4:16 pm   Subject: Unable to dial certain phone number
Did months ago - they could not care less. No one else seems to have the problem other than my Magic Jack.
  Topic: So whats next? Freezing software & line holds
JoelIrwin

Replies: 2
Views: 1914

PostForum: Magic Jack Technical Support   Posted: Mon Jul 06, 2009 4:15 pm   Subject: So whats next? Freezing software & line holds
Just when I thought I had stable software.... and fixed that ringing problem with the upgrade...

used it yesterday and today - same thing happened twice -- on hangup, the software froze and I had t ...
  Topic: Unable to dial certain phone number
JoelIrwin

Replies: 10
Views: 5674

PostForum: Magic Jack Technical Support   Posted: Mon Jul 06, 2009 4:12 pm   Subject: Unable to dial certain phone number
I had this problem trying to dial one of the local branches of my Fidelity Investments office -- instead of getting their main voice prompt, I would end up ringing in someone else's office inside that ...
  Topic: Contacts lost - and Vista 'sleep' problem
JoelIrwin

Replies: 6
Views: 3083

PostForum: Magic Jack Technical Support   Posted: Mon Jul 06, 2009 4:09 pm   Subject: Contacts lost - and Vista 'sleep' problem
this has happened to me many times over the last few months and now I make it a habit to backup my MJ folder onto my hard disk in case all the contacts get wiped out. Otherwise, you/I have to type th ...
  Topic: Is it real or is it a bot
JoelIrwin

Replies: 2
Views: 2216

PostForum: Magic Jack Technical Support   Posted: Mon Jun 29, 2009 11:13 pm   Subject: Is it real or is it a bot
Dan just responded to my version number post suggesting that the support person I talked to at magicjack.com could have been a bot and not a human.

I relooked at the conversation and do see multipl ...
  Topic: MagicJack Software Version
JoelIrwin

Replies: 2
Views: 6282

PostForum: Magic Jack Technical Support   Posted: Sun Jun 28, 2009 9:47 pm   Subject: MagicJack Software Version
One of the basic tenants of software release management is creating a versioning system so that everyone from the programmers and software developers to the support people and the end users have knowl ...
  Topic: My phone quality has tanked since the update.
JoelIrwin

Replies: 3
Views: 2435

PostForum: Magic Jack Technical Support   Posted: Sun Jun 28, 2009 8:37 pm   Subject: My phone quality has tanked since the update.
My mother in NJ is constantly complaining that I keep breaking up though I hear her perfectly. I made one call last week to my son in NM and he could not hear me at all though I heard him.

Today i ...
  Topic: Innovage flip phones stop working
JoelIrwin

Replies: 8
Views: 7657

PostForum: Magic Jack Technical Support   Posted: Wed Jun 17, 2009 3:40 pm   Subject: Innovage flip phones stop working
hmmm... is there a warranty for this phone? is there a way to contact the manufacturer?
  Topic: International Call Won't Work
JoelIrwin

Replies: 1
Views: 1288

PostForum: Magic Jack Technical Support   Posted: Sat Jun 13, 2009 1:16 pm   Subject: International Call Won't Work
This one is strange - I call a cell number (UK based phone my parents used when travelling) with a 011 prefix and get back the dial tone.

Two things of note:

1. Tried it 3 different times over t ...
  Topic: Innovage flip phones stop working
JoelIrwin

Replies: 8
Views: 7657

PostForum: Magic Jack Technical Support   Posted: Sat Jun 13, 2009 1:09 pm   Subject: Innovage flip phones stop working
I am having the exact same problem. My mother was complaining I was breaking up and so I tried the innovage flip phone I had and could not get a dial tone with MJ but it works fine plugged in to the ...
  Topic: Keep getting registration screen
JoelIrwin

Replies: 0
Views: 917

PostForum: Magic Jack Technical Support   Posted: Wed Jun 03, 2009 12:18 pm   Subject: Keep getting registration screen
Ever since I reisintalled Vista 32 on this desktop, every time I start the MJ software, I keep having to enter email and password on the registration screen before it will connect/work.

What have I ...
  Topic: USB Disconnects & Unsolicited Holds
JoelIrwin

Replies: 9
Views: 3776

PostForum: Magic Jack Technical Support   Posted: Sun Mar 29, 2009 8:01 pm   Subject: USB Disconnects & Unsolicited Holds
i rarely call move than 10 mins - don't think I have ever gone over an hour.
  Topic: Does SFC help your MJ Problem
JoelIrwin

Replies: 0
Views: 922

PostForum: Magic Jack Technical Support   Posted: Wed Mar 25, 2009 1:42 pm   Subject: Does SFC help your MJ Problem
One of the things Dell support had me do on Vista 32 yesterday (it works for XP as well) was go to a DOS command prompt, change to the '\windows\system32' folder, (make sure I had elevated/admin privi ...
  Topic: No Busy Signal??
JoelIrwin

Replies: 12
Views: 5979

PostForum: Magic Jack Technical Support   Posted: Wed Mar 25, 2009 1:32 pm   Subject: No Busy Signal??
As this is not a thread on the topic currently discussed I'll make one final comment.

As the business markets have shown me (perhaps 'us'), (a) part of economic reality is about how those involved ...
 
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