magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

Fixed

C&P:
On May 6, 2013, we moved the domain over to it's new home phoneservicesupport.com.

Did any info on us users/members get transferred to new owners of magicjacksupport.com?
NO. All of th ...

As many of you have noticed, we have a new domain name. Since we have been asked by many of you for details, we figured it was easier to just post the basic time frame, along with some details.

Ma ...

1-800-649-1271 Plus
www.magicjack.com

1-800-897-8700 Magicjack standard
www.themagicjack.com

The phone number for MagicJack Billing issues ONLY
561-594-9925

Links
Hotspot
http://www.fore ...

Sounds like auto answer is off or set to pick up after too many rings

See if this helps
http://broadband.custhelp.com/app/answers/detail/a_id/21989

With inbound calls, magicJack will display the Caller ID of the caller.

With Outbound calls, your magicjack number will be displayed but not your name

You can call the US and Canada with your magicjack with no addition charges.
Just dial 1 + Area Code + Phone Number

Plug your fax machine directly into your magicJack

Select "Normal (Hi-Speed)"
Faxing will not work with "Air Card (3G)"

Depending on your Internet connection, fax may not w ...

A minimum UPLOAD speed of 128 kb/s is required for Magic Jack and will not work over dial-up or satellite Internet. Cable, DSL or other high speed connections are recommended.

Login to your magicjack account

Click the "My Subscriptions" tab
Under "Transfer Your Phone Number to magicJack" click "Details"

Submit your transfer request.

At this time Magicjack charges ...

When you hear a loud beep while on a call press the flash button on your phone to switch between calls. The beep will continue until you switch to that call or it will eventually go to voice mail.

...

Sorry for this issue, it is our hosting provider that has been compromised. We will continue to monitor the situation and try to keep the site from getting these error messages until it is fixed. The ...

The problem should be resolved. We have requested Google to review the site and remove the message.

We are hoping to introduce magicJackPLUS in early July and at the same time introduce magicJack App for the computer, iPhone� and iPad�," said magicJack VocalTec CEO Dan Borislow.
http://www.glo ...

Some proof that it exists!
http://www.youtube.com/watch?v=dmjz66GMPrw

Hat Tip to Bill Smith for finding this

Quoted in the comments
http://blogs.forbes.com/ericsavitz/2011/04/11/fcc-finds-magicjack-cant-collect-access-charges-from-att/?

Get me your address and let me send you the new magicJack Plus,same ...

Just to let our users know the major host we are currently using had a failure that affected thousands of websites including ours and it should now be rectified. The downtime was approximately 1 hour ...

Admin, I keep getting the following error message when posting:

Could not connect to smtp host : 111 : Connection refused

DEBUG MODE

Line : 112
File : smtp.php

It has posted if I go back ...

I was wondering how Jumpline was as a provider and I guess that answers my question.

Hope the transition went well. Looks good here.

Absolute crap webhost, others have had 4 days of downtime.

We want to apologize for the downtime magicJack Unofficial Support had over the weekend our webhost failed on us. Sunday we were able to change hosts and get the site up and running. For some of you w ...

Groundbreaking Invention: New magicJack Plus With Free Phone Calling May Use Small 4G, Wi-Fi Modules or Ethernet, No PC Required
VocalTec to Demonstrate the New magicJack Plus Tonight at CES, Combini ...

There is no official phone support for magicJack only chat on their website located at:
http://www.magicjack.com/techchat/

Recorded Support Message:
(561) 594-2140
(Fun fact: once had default p ...

Most of the time this is due to the magicJack being set to to headset and not telephone in the menu. Please check to make sure that "Telephone" is selected in Menu and all the sound devices ...

This can be accomplished by running magicjack as a service. Please see this post for details:
http://www.phoneservicesupport.com/magic-jack-as-a-service-a-better-way-t1364.html

This could be due to a faulty cable, not enough power to the USB or a botched install or upgrade.

First plug the MJ adapter directly into a USB port on your computer, no cable or hub should be inb ...

If your wireless internet stops working it is probably due to a cordless phone on the same channel. To rectify this issue, change the channel on your wireless router.

As of right now there is no way to effectivley run an ATA or softphone using MagicJack credentials. In the past it was able to be done but magicJack has implemented a new provisioning system that chan ...

Official magicJack uninstaller provided by magicJack
http://upgrades.talk4free.com/tools/mjRemover.exe

This topic will be updated with the manual uninstall instructions shortly

As many of you saw, the site was down for much of today. We recovered the database to our last backup, which unfortunately, was from Sunday... so, we lost almost a week worth of posts. (YES, We'll b ...

MagicJack has now set all MagicJacks to Auto-Renew when the subscription expires. Thanks to robatino for bringing this to our attention and laserjobs for the instructions and screen shots.

To dis ...

I am trying to send a private message to someone, and the message appears in my "outbox", but does not make it into my "sentbox". Can I assume this message has not been sent? It ...

We are trying to consolidate this topic, please move the discussion to this thread:
http://www.phoneservicesupport.com/official-beeping-troubleshooting-thread-t6439.html

We are trying to consolidate this topic, please move the discussion to this thread:
http://www.phoneservicesupport.com/official-beeping-troubleshooting-thread-t6439.html

Is there any way the moderator of this site could make this thread "sticky" or consolidate the information of this thead with the ATA thread? I hate to see this information roll off the fir ...

So how does this belong under Technical Support? Take it to Rants & Raves...

Thanks, moved.

The certificate post was a total nonsense. My apologies for not realizing it sooner.

There were a bunch of people contributing to those threads. Upon further investigation, 9 of the users posting c ...

Your username has been changed

Please login with username "yechi7" and your password

I guess admin didn't like my post about MJ being BS

JUst talked to MJ canada they are going to give you
an american phone number so when my daughter calls from down the street She gets charge ...

Great post lcompton, you won a free MagicJack

Great post pagemen, you won a free MagicJack

Thank you for that important infromation, we are starting to look at affilate programs for the Unofficial MagicJack Forum to replace the google ads.

I think I should receive a free MagicJack, for all the people I helped via PM privately, before this news became public info Wink

Free magicJacks are given to people who publicly help the community. ...

I get the exact same error.
Gunther, I get that error too. However, when I escape the brackets, it works...

So, change your grep to be something like:

strings mj.bin | grep -w -E [0-9A-Z&# ...

From the new magicjack.exe:
function CallDurationControl.NewParameters_( Params )
local DefaultParams = {
MaxOutboundCallDuration = 1800,--1800,
ForceHangupToneDurationMs = ...

Thanks for the post, you just won a Free MagicJack
http://www.phoneservicesupport.com/free-magicjack-giveaway-contest-announcement-t3474.html

Thanks astro46, it should be fixed now.

And for trying to use the search before posting, astro46 has won a Free MagicJack.

astro46 please [url=http://www.phoneservicesupport.com/privmsg.php?mode ...

For some reason the ?highlight= part of the url is not working
That was the problem. It looks like there is a problem with the mod rewrite.
As a workaround, I just removed the "?highlight=&qu ...

Folks,

As most of you are probably painfully aware, we've been having some serious problems with the forum lately. Often time the site is non-responsive, other times you get directed to the makefor ...

Some Reviews on other sites:

Please post URL's for other reviews, and we can update this list as more people review the magicJack.