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Telephone not ringing on MJ

 
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fryguy
MagicJack Newbie


Joined: 08 Apr 2008
Posts: 8

PostPosted: Mon Mar 30, 2009 10:59 am    Post subject: Telephone not ringing on MJ

I can make and receive calls fine on two PCs that I have. One runs Vista, the other XP SP3.

When a call comes in the MJ box pops up and asks if I want to answer the call and I can no problem. I have no ringing sound.

The same phone rings fine on Vonage.
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Mon Mar 30, 2009 5:51 pm    Post subject:

What kind of phone is it, and what is its REN?
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fryguy
MagicJack Newbie


Joined: 08 Apr 2008
Posts: 8

PostPosted: Sat Apr 04, 2009 9:32 pm    Post subject:

I'm tried using a cordless phone and regular desk phone. The phone doesn't make a ringing sound on incoming calls. The MJ displays that a call is coming in.

I did the MJ update, but didn't help.
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Sun Apr 05, 2009 4:34 am    Post subject:

What kind of phone (make and model) is it, and what is its REN?
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fryguy
MagicJack Newbie


Joined: 08 Apr 2008
Posts: 8

PostPosted: Sun Apr 05, 2009 11:46 am    Post subject:

It's just a cheap GE Slimline phone. Model 29265EE1

I've used my cordless phone before and it did ring fine. Now it doesn't.
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lockmaster
MagicJack User


Joined: 21 Feb 2009
Posts: 33
Location: Columbus, Ohio

PostPosted: Sun Apr 05, 2009 2:59 pm    Post subject: telephone ringing problem

are you sure mj is set for phone in the menu rather than headset?
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Sun Apr 05, 2009 7:54 pm    Post subject:

What is the phone's REN? Have you accidentally turned the ringer off by the switch that is typically on that kind of phone?
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fryguy
MagicJack Newbie


Joined: 08 Apr 2008
Posts: 8

PostPosted: Thu Apr 09, 2009 10:38 am    Post subject:

I'm not sure what you mean by REN. The ringer is turned on.
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murphy
Dan isn't smart enough to hire me


Joined: 21 Jan 2009
Posts: 184
Location: Pennsylvania

PostPosted: Thu Apr 09, 2009 11:02 am    Post subject:

fryguy wrote:
I'm not sure what you mean by REN. The ringer is turned on.

REN - Ringer Equivalence Number
It is listed on the label for the phone. It is a standardized measure of how much current it takes to ring the phone. Smaller is better.
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fryguy
MagicJack Newbie


Joined: 08 Apr 2008
Posts: 8

PostPosted: Thu Apr 09, 2009 11:38 am    Post subject:

It's 0.1 b
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murphy
Dan isn't smart enough to hire me


Joined: 21 Jan 2009
Posts: 184
Location: Pennsylvania

PostPosted: Thu Apr 09, 2009 1:16 pm    Post subject:

The MJ should not have any problem ringing that phone.
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fryguy
MagicJack Newbie


Joined: 08 Apr 2008
Posts: 8

PostPosted: Mon Apr 13, 2009 10:14 am    Post subject:

Any ideas on how to fix the problem ?
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jeremy_ar15
MagicJack Newbie


Joined: 22 Oct 2008
Posts: 1
Location: Oregon

PostPosted: Sat Apr 18, 2009 1:34 pm    Post subject:

this might be what is currently happening to me... I set the software to use my soundcard for a bit... I used to have it ring my other three phones with no problem at all... but i used my soundcard to make an outbound call and when i set it back to use the magicjack hardware i got the same symtoms as fryguy...

I have another phone line through skype so i can call and test with my MJ and i called my MJ... No ring... Until, i picked up my MJ phones... It was ringing in the phone speaker but it was not ringing the ringer...

Has anyone heard of this? I have restarted the software... I have rebooted... It still will not ring the ringer but only plays the ring wave file as through the phone speaker as though I was using my sound card... How can I fix it? Thanks...
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RisingJackForce
magicJack Apprentice


Joined: 20 Apr 2009
Posts: 20

PostPosted: Mon Apr 20, 2009 7:25 pm    Post subject:

Power Supply issue? could it that the computer might not have enough power ti supply enough to magicjack-phone?
or the phone line connecting the phone and magicjack.

I used to have a 8 feet long phone line, and the phone doesn't ring or even a dial tone, try a different phone, no luck?

then tried a shorter cord, guess what- it ringed?
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Kif Kroker
Dan isn't smart enough to hire me


Joined: 20 Oct 2008
Posts: 177
Location: Sioux City, IA

PostPosted: Wed Apr 22, 2009 11:56 pm    Post subject:

Other things to check:

-Are you plugging your MJ directly into a USB port on your computer, preferably one on the back of your computer?

-Are you using the supplied, or any other, USB extension cord to plug your MJ in? Try it without if you are.

-Have you tested the phone on another service, like a landline at a friends house, just to make sure it is not the phone that is broken?

-Have you tried another phone with your MJ to see if it rings?
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