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Telephone Option Grayed Out Help!

 
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bravoland
MagicJack Newbie


Joined: 29 Dec 2007
Posts: 3

PostPosted: Wed Mar 19, 2008 7:25 pm    Post subject: Telephone Option Grayed Out Help!

I uninstalled the 'TigerJet USB Composite Device' from the device manger under Universal Serial Bus Controllers this morning..because i thought magicjack was causing my pc to hang during reboot.. no biggie right..i figure as soon as it boots back into windows it would detect it and put the drivers back in place...

Well of course it doesn't.. it simply detects it as "unknown Device" and i get a windows dialog that pops up stating usb device not recongized.

i have tried to manually add the drivers by clicking on unknown device and choosing Update drivers..but no matter where i point there it doesn't like anything it sees

i have tried all the various manually unistalls of magicjack (deleting reg keys and folders) and rebooting..nothing has fixed this problem

please help!
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LikeMagic
Dan Should Pay Me


Joined: 01 Jan 2008
Posts: 613
Location: LikeMagic Pacific NW

PostPosted: Wed Mar 19, 2008 7:38 pm    Post subject:

Try to format the MJ flash drive (not the MJ CD drive) you see in "My Computer", then unplug the MJ device, reboot your PC, after reboot, plug the MJ device back in. MJ should be detected, reinstalls itself.
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bravoland
MagicJack Newbie


Joined: 29 Dec 2007
Posts: 3

PostPosted: Wed Mar 19, 2008 7:49 pm    Post subject:

thanks likemagic for the quick reply

i tried what you said and formatted the non cd part of magicjack.. unplugged and as soon as i plug it in i get the USB Device not recongized.. once i go into device manager i have unknown device.. the magicjack drives do appear and the program starts up..but i can't choose telephone...

i am starting to think it may be hardware.. i have 3 Win XP Computers here and i have tried it on all 3 and all 3 fail with the above message as soon as i plug in the magicjack.
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