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Fair MagicJack Newbie
Joined: 22 Aug 2009 Posts: 8 Location: NYC
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Posted: Sat Aug 22, 2009 6:12 pm Post subject: The number you dialed is not in service, please check the... |
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Hi, I am new to this Forum, registered because of what happened yeaterday. When you call my magic jack number you get a recording that says: "The number you dialed is not in service, please check the number and dial again."
I opened up a support ticket with magic jack and just found out a few minutes ago that this is a wide spread problem among magic jack users - I am not the only person with this recording on their number - when someone tries to call them.
Anyone here's magic jack number affected by this? Allegedly their engineers are working on it. |
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cooldude929 MagicJack User
Joined: 11 Jun 2009 Posts: 37
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Posted: Sat Aug 22, 2009 11:10 pm Post subject: |
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I have the same problem; I've spent more than an hour with Tech Chat yesterday... |
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Fair MagicJack Newbie
Joined: 22 Aug 2009 Posts: 8 Location: NYC
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Posted: Sat Aug 22, 2009 11:45 pm Post subject: The number you dialed is not in service, please check the... |
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My daughter's magic jack is affected - apparently they were doing an update to the system - to add more features - and I guess something went wrong. They knocked out thousands of numbers.
Their engineers are working on it. At 4 PM they told me it would be fixed in 3-5 hours - and it's not with our numbers. |
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cooldude929 MagicJack User
Joined: 11 Jun 2009 Posts: 37
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Posted: Sun Aug 23, 2009 1:11 pm Post subject: |
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Only new york is affected ? I called from my cell phone..it errors out.. but I dialed from another cell phone with boson number and it worked. |
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Fair MagicJack Newbie
Joined: 22 Aug 2009 Posts: 8 Location: NYC
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Posted: Sun Aug 23, 2009 1:20 pm Post subject: |
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I am beginning to think that this is the case.
Someone called me today and got through - so it must have something to do with some carriers - suddenly not being able to recognize the magic jack numbers - with this update they attempted on Friday.
This update wiped out the recognition they already had established and they are scrambling to put it back to the way it was. |
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pikotski MagicJack Newbie
Joined: 02 Sep 2009 Posts: 7 Location: Philippines
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Fair MagicJack Newbie
Joined: 22 Aug 2009 Posts: 8 Location: NYC
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Posted: Mon Sep 21, 2009 1:32 am Post subject: You're a little late.... |
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This was corrected on August 22nd, you are way late to respond. |
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jeffreytp MagicJack Newbie
Joined: 31 Jul 2009 Posts: 6
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Posted: Wed Sep 23, 2009 9:56 pm Post subject: Not in service |
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I am having the same problem, it is not resolved. 3 #'s affected beginning with 914-363-xxxx. What is the solution. Been on chat and email with them for hours and they don't know what they are doing. |
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