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The number you dialed is not in service, please check the...

 
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Fair
MagicJack Newbie


Joined: 22 Aug 2009
Posts: 8
Location: NYC

PostPosted: Sat Aug 22, 2009 6:12 pm    Post subject: The number you dialed is not in service, please check the...

Hi, I am new to this Forum, registered because of what happened yeaterday. When you call my magic jack number you get a recording that says: "The number you dialed is not in service, please check the number and dial again." Sad Rolling Eyes

I opened up a support ticket with magic jack and just found out a few minutes ago that this is a wide spread problem among magic jack users - I am not the only person with this recording on their number - when someone tries to call them.

Anyone here's magic jack number affected by this? Allegedly their engineers are working on it.
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cooldude929
MagicJack User


Joined: 11 Jun 2009
Posts: 37

PostPosted: Sat Aug 22, 2009 11:10 pm    Post subject:

I have the same problem; I've spent more than an hour with Tech Chat yesterday...
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Fair
MagicJack Newbie


Joined: 22 Aug 2009
Posts: 8
Location: NYC

PostPosted: Sat Aug 22, 2009 11:45 pm    Post subject: The number you dialed is not in service, please check the...

My daughter's magic jack is affected - apparently they were doing an update to the system - to add more features - and I guess something went wrong. They knocked out thousands of numbers.

Their engineers are working on it. At 4 PM they told me it would be fixed in 3-5 hours - and it's not with our numbers.
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cooldude929
MagicJack User


Joined: 11 Jun 2009
Posts: 37

PostPosted: Sun Aug 23, 2009 1:11 pm    Post subject:

Only new york is affected ? I called from my cell phone..it errors out.. but I dialed from another cell phone with boson number and it worked.
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Fair
MagicJack Newbie


Joined: 22 Aug 2009
Posts: 8
Location: NYC

PostPosted: Sun Aug 23, 2009 1:20 pm    Post subject:

I am beginning to think that this is the case.

Someone called me today and got through - so it must have something to do with some carriers - suddenly not being able to recognize the magic jack numbers - with this update they attempted on Friday.

This update wiped out the recognition they already had established and they are scrambling to put it back to the way it was.
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pikotski
MagicJack Newbie


Joined: 02 Sep 2009
Posts: 7
Location: Philippines

PostPosted: Mon Sep 21, 2009 12:38 am    Post subject:

The number you dialed is not in service, please check the number and dial again."

Please click on the link to download and run the upgrade: http://upgrades.magicJack.com/upgrade/upgrade.exe
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Fair
MagicJack Newbie


Joined: 22 Aug 2009
Posts: 8
Location: NYC

PostPosted: Mon Sep 21, 2009 1:32 am    Post subject: You're a little late....

This was corrected on August 22nd, you are way late to respond. Evil or Very Mad
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jeffreytp
MagicJack Newbie


Joined: 31 Jul 2009
Posts: 6

PostPosted: Wed Sep 23, 2009 9:56 pm    Post subject: Not in service

I am having the same problem, it is not resolved. 3 #'s affected beginning with 914-363-xxxx. What is the solution. Been on chat and email with them for hours and they don't know what they are doing.
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