Unofficial magicJack Forum

Unofficial magicJack Forum

Your Unofficial magicJack and magicJack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Their Tech Support is Crap

 
Post new topic   Reply to topic    Unofficial magicJack Forum -> Magic Jack Technical Support
View previous topic :: View next topic  
Author Message
jeffnyc
Dan isn't smart enough to hire me


Joined: 17 Nov 2007
Posts: 336

PostPosted: Thu Mar 27, 2008 3:39 pm    Post subject: Their Tech Support is Crap

I have tried using their tech support 3 times to resolve a problem, I find they are completely useless!


All 3 times they tell me same thing?
1. Run magicfix
2. Run update
3. Run recovery tool

None of these will resolve my problem and there is never a supervisor available. Evil or Very Mad
Back to top
View user's profile Send private message
Viv
MagicJack Newbie


Joined: 27 Mar 2008
Posts: 2

PostPosted: Thu Mar 27, 2008 4:45 pm    Post subject: So, what was your problem again?

I ditto your comments that the tech support have very similar trouble shooting resolutions; and inmy estimation that is because they've yet to build up a database of problems and solutions.
You could, if you want to, then post your issue here, and may be someone would be able to help you.
Back to top
View user's profile Send private message
jeffnyc
Dan isn't smart enough to hire me


Joined: 17 Nov 2007
Posts: 336

PostPosted: Fri Mar 28, 2008 3:54 pm    Post subject:

I actually did post in a few threads but no one offered a solution...

this is just one of my posts

http://www.phoneservicesupport.com/is-anyone-else-getting-the-goodbye-message-t816.html

they supposedly escalated the issue - but as of now it is still unresolved
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Unofficial magicJack Forum -> Magic Jack Technical Support All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Powered by phpBB Ultra Turbo Extended Edition Live © 2001-9999, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.