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themagicjack.ca - don't buy from them

 
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svimagine
magicJack Apprentice


Joined: 25 Sep 2008
Posts: 11
Location: Canada

PostPosted: Mon Sep 21, 2009 7:13 pm    Post subject: themagicjack.ca - don't buy from them

Because I live in Canada I purchased a MJ from "themagicjack.ca", BIG MISTAKE!!! The unit stopped working after about 8 months. Victor somebody buys the units as a reseller, sells them online but offers no support if something goes wrong. MJ.com won't do anything so if you buy from anyone except them so you are pretty well screwed if you buy from a resellers. The funny thing is is my MJ worked great until this problem & I was telling people how good it was. Not anymore!! If anyone from Magicjack.com reads this - you guys need to screen your resellers a little better. They do use your name & they should have to have certain standards. I will probably buy a new MJ but not from a reseller.

I guess the next thing to do is to find out if he even has a business license for his 1030 Upper James #204,Hamilton, Ontario, L9C6X6 address. He does charge everyone the sales taxes. Maybe he will answer calls from the tax man.

That's my rant. Am I pissed off, YUP I sure the F*** am.
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svimagine
magicJack Apprentice


Joined: 25 Sep 2008
Posts: 11
Location: Canada

PostPosted: Mon Sep 21, 2009 8:01 pm    Post subject: my support chat on the subject

lease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Ray'

Chat InformationYour Issue ID for this chat is LTK419079043104X

Ray: Hello, how may I help you?

michael: http://phoneservicesupport.com/post47905.html#47905

Ray: Okay, may I ask how may I help you with the magicjack service Michael?

michael: read it please them put me through to a supervisor

michael:

Ray: One moment please...

michael: I need the name of the reseller this unit was sold to

Ray: To verify, you wanted to be transferred to a higher level of support?

michael: the highest !!

Ray: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Melina'

Chat InformationYour Issue ID for this chat is LTK419079043104X

Melina: Hello! I'm Melina. I'll be the one who will assist you.

Melina: Please give me a moment to review your previous chats. Thank You!

michael: http://phoneservicesupport.com/post47905.html#47905

michael: please read this

michael: then put me up to the next level

Melina: You purchased the magicJack from a reseller Michael so you need to ask them for a replacement.

michael: they won't return calls I need the resellers name so I can report him & magicjack to the canadian postal service for mail fraud

Melina: And since you purchased it from magicJack.ca you need to contact them for the replacement and they'll be the one that can replace you.

michael: THEY WON"T

Melina: Please do try to contact them Michael because they're the only one who can replace you and we cannot do anything about it.

Melina: Since you purchased the device from there website not from us directly.

michael: who was this unit bought buy. you can tell by the serial number

Melina: Yes, I can tell by the serial number but the magicJack device wasn't purchased from us directly.

Melina: Since they are a reseller and they're the one who purchased the device from us and then sold it to you.

michael: If you can't give me the name of the purchaser I will have to name Magicjack.com in the complaint also

Melina: So they'll be the one who can replace you.

michael: is there someone elese please

michael: but they wont return my calls. do you understand that?

Melina: No one else can replace you Michael.

Melina: I understand that Michael but you must try to contact them via e-mail if you cannot contact them via phone.

Melina: Even though you will chat us and ask for another agent here no one can still replace you since you purchased the device from magicJack.ca and we are not affiliated to this site or have any contacts with them.

michael: I know no one can replace me but perhaps I could talk with a higher level of support & I have tried email. dont you think I would have tried that

michael: please tell tell me the name of the purchaser of my unit

Melina: I do not know who is the purchaser of your unit.

Melina: If you want I can submit this concern to someone from the admin department. But you need to complete this information:

Melina: NAME:

Melina: CONTACT INFORMATION:

Melina: DETAILS OF THE ISSUE:

michael: my name or the name of buyer of the unit

Melina: Your name of course.

Melina: So that someone from our department can contact you regarding this issue you have right now.

michael: that should be in my customer profile with my account number

Melina: Since there's nothing we can do about this here on our end.

Melina: Please complete it.

Melina: So that I can submit this now to them.

Melina: Please be specific with the details of the issue or your concern.

michael: they persons can email me at (_) . My MJ Number is ********** they can also call me there

Melina: Please be specific with the details of the issue or your concern.

Melina: Please state it here Michael.

michael: I honestly don't anticipate a call or an email as I feel that you really don't care about your customers after the money has been paid

Melina: Huh?

Melina: Is that your main issue?

michael: MJ needs to b formatted & reloaded everytime it is plugged in

Melina: Or concern?

Melina: Please let me inform you that we are not associated with themagicJack.ca.

michael: error messeage about plugging it in

Melina: May I know the reason why you want to contact or let someone from our highest department to contact you?

michael: they do sell a product with your name on it. If it is a knock off you need to contact your legal department if it isn't then you are associated with them as they are your reseller

michael: & I should contact my legal department

Melina: No we are not affiliated with them since they are reseller. Reseller can just purchased the products but once they were done with that, they can just sell the product since those products they already purchased were already paid by them.

Melina: So we are not associated with them just like what you have thought.

michael: wow so you really don't care who you sell to as long as they pay you

Melina: They are a reseller Michael.

Melina: They just purchased the product from us.

michael: & to hell with the final customer. You should really post that you are no responsible for any crap or garbage that your reseller passes of a s a magicjack. buyer beware

michael: this is going no where do you really think anyone will email or call me?

Melina: It's like this, If I buy a product from a store and then I will sell it. Do you think the store owner will care about me?

michael: WTF ?Are you buying from a manufacturer & reselling it as their reseller. With the product I sell if one of my resellers customrs have a problem I fix it. Just because word of mouth is everything. BTW I am going to post this chat on the previous web site I sent you to. Do you mind?

Melina: If you want us to assist you with your concern about the issue you have like when you plug the magicjack to your computer and it will give you an error, we can assist you with that but if you want us to replace the product that you didn't bought from us directly we can't.

Melina: No. The magicjack was really from us and we are not a reseller, the resellers will just ordered from us directly.

michael: it is unable to be fixed. I'm going to go now since this is going nowhere fast. Maybe dan will see this on the website & change his policy on letting anyone sell his product

michael: bye




WHAT A JOKE
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Alesana
MagicJack User


Joined: 05 Mar 2009
Posts: 44

PostPosted: Tue Sep 22, 2009 3:10 pm    Post subject: Re: themagicjack.ca - don't buy from them

svimagine wrote:
Because I live in Canada I purchased a MJ from "themagicjack.ca", BIG MISTAKE!!! The unit stopped working after about 8 months. Victor somebody buys the units as a reseller, sells them online but offers no support if something goes wrong. MJ.com won't do anything so if you buy from anyone except them so you are pretty well screwed if you buy from a resellers. The funny thing is is my MJ worked great until this problem & I was telling people how good it was. Not anymore!! If anyone from Magicjack.com reads this - you guys need to screen your resellers a little better. They do use your name & they should have to have certain standards. I will probably buy a new MJ but not from a reseller.

I guess the next thing to do is to find out if he even has a business license for his 1030 Upper James #204,Hamilton, Ontario, L9C6X6 address. He does charge everyone the sales taxes. Maybe he will answer calls from the tax man.

That's my rant. Am I pissed off, YUP I sure the F*** am.
Sorry about that.. And yeah, if you are still planning to get a new device, better off to RS, Best Buy or Walmart for things to get easier..

Sidenote: Seems to be on the wrong section though, should have been posted on the Rants and Raves section..
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macman4hire
Dan isn't smart enough to hire me


Joined: 09 Jan 2009
Posts: 163

PostPosted: Wed Sep 23, 2009 11:19 pm    Post subject:

I am sorry you are having problems with your magicJack. I did notice after studying the magicJack packaging/inserts that no where does it state or indicate about offering any type of warranty. I would suspect that magicJack would issue a refund or exchange for a defective unit during the 30 day trail period. Being that your magicJack unit is 8 months I seriously doubt that any blatant case of fraud was committed here. In my experience most electronic items in this price range usually come with a 90 warranty.

A solution to your problem would be to buy another magicJack and have magicJack customer support transfer your old magicJack credentials over to a new magicJack unit purchased by you. If you do decide to take this approach do not plug in the new magicJack, until after being instructed to do so by MJ customer support. Make sure you request that the additional year of service you purchased be added to your remaining time of your old magicJack. Good luck!
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