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NLight95
MagicJack Newbie
Joined: 10 Feb 2009
Posts: 2
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 Posted: Tue Feb 10, 2009 1:54 am Post subject: "This magicJack has been blocked" |
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I just signed up for MJ but have run into some snafus.
I went to change/update my email address on my MJ account via my.magickjack.com but now I have this message (see subject line) under the ACCOUNT INFORMATION heading.
Oddly enough, I now have two emails with two logins, and both display this message. Also, there is no phone number available at the top of the page where there's a drop-down menu saying, "Select your magicJack™ number: "
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HolmanGT
MagicJack Sensei
Joined: 08 Jan 2008
Posts: 1127
Location: Saint George, UT
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| Posted: Tue Feb 10, 2009 3:47 am Post subject: |
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NLight95,
There is only one way out of this mess and that it the MJ Tech Chat. If I was in your shoes I would almost immediately ask for an escalation of your problem and/or a supervisor because there is absolutely nothing the low end Techs can do to correct the problem. But I do believe the next level up or a supervisor can correct it very quickly.
PS - if you don't get satisfaction on the first call wait a few minutes and call back, the whole secret is in the amount of determination you have. |
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JohnnyFreightTRAIN
Dan isn't smart enough to hire me
Joined: 08 Aug 2008
Posts: 313
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| Posted: Tue Feb 10, 2009 7:31 am Post subject: |
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| you might want to try dan as a last resort |
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gtburgin
MagicJack Contributor
Joined: 16 Dec 2008
Posts: 55
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| Posted: Tue Feb 10, 2009 11:23 pm Post subject: |
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| I had that same problem. It happened because I did my initial registration/activation using one email address and then used a different email address to setup my account as seen at the my.magicjack.com site. To correctly see the account data via my.magicjack.com I had to log into that site using the second email address. Im guessing you have done the same. |
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gtburgin
MagicJack Contributor
Joined: 16 Dec 2008
Posts: 55
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| Posted: Tue Feb 10, 2009 11:28 pm Post subject: |
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| Quote: | | "I had that same problem. It happened because I did my initial registration/activation using one email address and then used a different email address to setup my account as seen at the my.magicjack.com site. To correctly see the account data via my.magicjack.com I had to log into that site using the second email address. Im guessing you have done the same. |
I should have made it clear... tech support told me I HAD TO login using that second email address and that I COULD NOT use the one I used during intial activation. |
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