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"This magicJack has been blocked"

 
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NLight95
MagicJack Newbie


Joined: 10 Feb 2009
Posts: 2

PostPosted: Tue Feb 10, 2009 1:54 am    Post subject: "This magicJack has been blocked"

I just signed up for MJ but have run into some snafus.

I went to change/update my email address on my MJ account via my.magickjack.com but now I have this message (see subject line) under the ACCOUNT INFORMATION heading.

Oddly enough, I now have two emails with two logins, and both display this message. Also, there is no phone number available at the top of the page where there's a drop-down menu saying, "Select your magicJack™ number: "

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HolmanGT
MagicJack Sensei


Joined: 08 Jan 2008
Posts: 1127
Location: Saint George, UT

PostPosted: Tue Feb 10, 2009 3:47 am    Post subject:

NLight95,

There is only one way out of this mess and that it the MJ Tech Chat. If I was in your shoes I would almost immediately ask for an escalation of your problem and/or a supervisor because there is absolutely nothing the low end Techs can do to correct the problem. But I do believe the next level up or a supervisor can correct it very quickly.

PS - if you don't get satisfaction on the first call wait a few minutes and call back, the whole secret is in the amount of determination you have.
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JohnnyFreightTRAIN
Dan isn't smart enough to hire me


Joined: 08 Aug 2008
Posts: 313

PostPosted: Tue Feb 10, 2009 7:31 am    Post subject:

you might want to try dan as a last resort
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gtburgin
MagicJack Contributor


Joined: 16 Dec 2008
Posts: 55

PostPosted: Tue Feb 10, 2009 11:23 pm    Post subject:

I had that same problem. It happened because I did my initial registration/activation using one email address and then used a different email address to setup my account as seen at the my.magicjack.com site. To correctly see the account data via my.magicjack.com I had to log into that site using the second email address. Im guessing you have done the same.
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gtburgin
MagicJack Contributor


Joined: 16 Dec 2008
Posts: 55

PostPosted: Tue Feb 10, 2009 11:28 pm    Post subject:

Quote:
"I had that same problem. It happened because I did my initial registration/activation using one email address and then used a different email address to setup my account as seen at the my.magicjack.com site. To correctly see the account data via my.magicjack.com I had to log into that site using the second email address. Im guessing you have done the same.


I should have made it clear... tech support told me I HAD TO login using that second email address and that I COULD NOT use the one I used during intial activation.
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