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TracFone cannot call MJ

 
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jtp
MagicJack Newbie


Joined: 05 Jan 2010
Posts: 9

PostPosted: Wed Jan 06, 2010 7:13 pm    Post subject: TracFone cannot call MJ

I have received calls on MJ from friends cell phones and from land lines, so I know the MJ is working, but I cannot call my MJ number from my TracFone and I cannot call my MJ number using an AT&T Calling card. The response is always: The number you are calling is not in service; please check the number and dail again.

Has anyone else experienced this problem?
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jtp
MagicJack Newbie


Joined: 05 Jan 2010
Posts: 9

PostPosted: Fri Jan 08, 2010 4:11 pm    Post subject: bump

BUMP
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crackerjack
Dan Should Pay Me


Joined: 16 Nov 2007
Posts: 784

PostPosted: Fri Jan 08, 2010 7:08 pm    Post subject: Re: TracFone cannot call MJ

jtp wrote:
I have received calls on MJ from friends cell phones and from land lines, so I know the MJ is working, but I cannot call my MJ number from my TracFone and I cannot call my MJ number using an AT&T Calling card. The response is always: The number you are calling is not in service; please check the number and dail again.

Has anyone else experienced this problem?

You must contact the affected carriers. It is a deficiency in their database where they do not recognize MJ/YMAX exvhanges that have just come online. Time will ultimately resolve it but if you tweak them it will get fixed quicker.
Call should be directed ti each carrier's tech support and tell them there is a new exchange they do not yet recognize. They'll know what to do.

Addressing this issue to MJ/YMAX is totally futile.

Good luck

Crackerjack
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jtp
MagicJack Newbie


Joined: 05 Jan 2010
Posts: 9

PostPosted: Sat Jan 09, 2010 7:07 am    Post subject: Tracfone cannot call MJ

Thanks CrackerJack, you reinforced what I suspected; unfortunately dealing with Tracfone is worse than dealing with MJ support Evil or Very Mad
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crackerjack
Dan Should Pay Me


Joined: 16 Nov 2007
Posts: 784

PostPosted: Sat Jan 09, 2010 8:14 am    Post subject: Re: Tracfone cannot call MJ

jtp wrote:
Thanks CrackerJack, you reinforced what I suspected; unfortunately dealing with Tracfone is worse than dealing with MJ support Evil or Very Mad

Who is their underlying character??

Try them
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jtp
MagicJack Newbie


Joined: 05 Jan 2010
Posts: 9

PostPosted: Sat Jan 09, 2010 9:40 am    Post subject: TracFone cannot call MJ

CrackerJack. If I understand your question Tracfone uses AT&T or Verizon as their carrier. I also have a problem with an AT&T calling card not recognizing the MJ assigned number. I located someplace here in this forum a number one can call from AT&T and it will repeat back the number you are calling from. I did that and the MJ number was successfully repeated back. I don't know where to start at this moment.

My MJ exchange is 585 which is the Rochester, NY area, but when I selected that exchange while configuring MJ, the MJ website made me select a Batavia, NY exchange area; after doing so I was assigned my present number which uses the 585 exchange.

May be that makes sense to someone, but it doesn't make sense to me. Perhaps, that is the reason for this mess.
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crackerjack
Dan Should Pay Me


Joined: 16 Nov 2007
Posts: 784

PostPosted: Sat Jan 09, 2010 8:45 pm    Post subject: Re: TracFone cannot call MJ

jtp wrote:
CrackerJack. If I understand your question Tracfone uses AT&T or Verizon as their carrier. I also have a problem with an AT&T calling card not recognizing the MJ assigned number. I located someplace here in this forum a number one can call from AT&T and it will repeat back the number you are calling from. I did that and the MJ number was successfully repeated back. I don't know where to start at this moment.

My MJ exchange is 585 which is the Rochester, NY area, but when I selected that exchange while configuring MJ, the MJ website made me select a Batavia, NY exchange area; after doing so I was assigned my present number which uses the 585 exchange.

May be that makes sense to someone, but it doesn't make sense to me. Perhaps, that is the reason for this mess.

Please read MY initial post. All the proper steps are outlined there

Good luck
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jtp
MagicJack Newbie


Joined: 05 Jan 2010
Posts: 9

PostPosted: Sat Jan 09, 2010 9:02 pm    Post subject: TracFone cannot call MJ

Thanks CrackerJack; you are correct, your initial post explains it all.
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fatmaninthebathtub
MagicJack User


Joined: 09 Dec 2009
Posts: 30

PostPosted: Sun Jan 10, 2010 5:51 pm    Post subject:

I have a tracfone and have no problem calling my magic jack number.
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jtp
MagicJack Newbie


Joined: 05 Jan 2010
Posts: 9

PostPosted: Tue Jan 19, 2010 9:19 am    Post subject: MJ now receiving calls

I am now happy to report that my MagicJack is now receiving calls. The process corrected itself about two weeks after purchasing the MJ device. Having decided to follow the posts of others, I decided to just give some time for my new number to finish populating itself across the network.

So far, I am very happy with the way MJ works.
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