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trouble setting up MJ plus



 
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sisymay
magicJack Apprentice


Joined: 25 Jun 2011
Posts: 12

PostPosted: Sun Aug 26, 2012 9:56 pm    Post subject: trouble setting up MJ plus Reply with quote

I'm trying to use magic jack plus without computer. I follow the directions exactly -
I plug one end of the ethernet cord into the 'internet' port on the magic jack plus box, then plug the other end into the modem.
I then plug in the phone plug into the 'phone' port on the magic jack box. Then I plug the box into the power adapter and plug the adapter into the power outlet.
It won't work because it says I have to be connected to the internet. But I can't get the internet to come on.
When I use magic jack 'with' the computer, it's fine unless I am talking on the phone while the internet is on. The calls break up and I can't hear the person talking.
Any help? Thanks!!
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Mon Aug 27, 2012 10:42 am    Post subject: Reply with quote

your power adapter could be at fault...... does your MJ+ show any lights when using power adapter... which colours ???
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sisymay
magicJack Apprentice


Joined: 25 Jun 2011
Posts: 12

PostPosted: Wed Aug 29, 2012 9:39 am    Post subject: Reply with quote

There is a blue light on top that doesn't blink.
There is a green and orange light at the 'internet' port. The green one is solid and the orange one keeps blinking. It is steady blinking.

I tried using MJ with the 'no computer' option again. I can use the phone, but not the internet.

I then tried the 'with computer' option and the internet works and I can use the phone. But, the calls are horrible. Very low sound and breaking up.

I was hoping to use MJ+ with the 'no computer' option to see if the calls will be clearer.

Just now I put a phone filter on the phone wire, and use the 'with computer' option, and see how that goes.

Then in a little while I'll use the phone filter using the 'no computer' option.
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max2198
magicJack Apprentice


Joined: 27 Feb 2009
Posts: 17

PostPosted: Wed Aug 29, 2012 10:39 pm    Post subject: Reply with quote

what type of internet connection you have Eg. Cable, DSL?
You may need a router to hook both of them up the same time.
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sisymay
magicJack Apprentice


Joined: 25 Jun 2011
Posts: 12

PostPosted: Wed Aug 29, 2012 11:27 pm    Post subject: Reply with quote

DSL. The phone worked most of the day without breaking up, but it did start back.
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Wed Sep 05, 2012 5:24 pm    Post subject: Reply with quote

sisymay wrote:
DSL. The phone worked most of the day without breaking up, but it did start back.
What speed is your DSL?
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max2198
magicJack Apprentice


Joined: 27 Feb 2009
Posts: 17

PostPosted: Thu Sep 06, 2012 1:48 am    Post subject: Reply with quote

do you have a router if your modem has one ethernet port you might need a router for the magicjack plus to work
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