Unofficial magicJack Forum

Unofficial magicJack Forum

Your Unofficial magicJack and magicJack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
trouble setting up MJ plus

 
Post new topic   Reply to topic    Unofficial magicJack Forum -> magicJack Plus Support
View previous topic :: View next topic  
Author Message
sisymay
magicJack Apprentice


Joined: 25 Jun 2011
Posts: 12

PostPosted: Sun Aug 26, 2012 9:56 pm    Post subject: trouble setting up MJ plus

I'm trying to use magic jack plus without computer. I follow the directions exactly -
I plug one end of the ethernet cord into the 'internet' port on the magic jack plus box, then plug the other end into the modem.
I then plug in the phone plug into the 'phone' port on the magic jack box. Then I plug the box into the power adapter and plug the adapter into the power outlet.
It won't work because it says I have to be connected to the internet. But I can't get the internet to come on.
When I use magic jack 'with' the computer, it's fine unless I am talking on the phone while the internet is on. The calls break up and I can't hear the person talking.
Any help? Thanks!!
Back to top
View user's profile Send private message
Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Mon Aug 27, 2012 10:42 am    Post subject:

your power adapter could be at fault...... does your MJ+ show any lights when using power adapter... which colours ???
Back to top
View user's profile Send private message
sisymay
magicJack Apprentice


Joined: 25 Jun 2011
Posts: 12

PostPosted: Wed Aug 29, 2012 9:39 am    Post subject:

There is a blue light on top that doesn't blink.
There is a green and orange light at the 'internet' port. The green one is solid and the orange one keeps blinking. It is steady blinking.

I tried using MJ with the 'no computer' option again. I can use the phone, but not the internet.

I then tried the 'with computer' option and the internet works and I can use the phone. But, the calls are horrible. Very low sound and breaking up.

I was hoping to use MJ+ with the 'no computer' option to see if the calls will be clearer.

Just now I put a phone filter on the phone wire, and use the 'with computer' option, and see how that goes.

Then in a little while I'll use the phone filter using the 'no computer' option.
Back to top
View user's profile Send private message
max2198
magicJack Apprentice


Joined: 27 Feb 2009
Posts: 17

PostPosted: Wed Aug 29, 2012 10:39 pm    Post subject:

what type of internet connection you have Eg. Cable, DSL?
You may need a router to hook both of them up the same time.
Back to top
View user's profile Send private message
sisymay
magicJack Apprentice


Joined: 25 Jun 2011
Posts: 12

PostPosted: Wed Aug 29, 2012 11:27 pm    Post subject:

DSL. The phone worked most of the day without breaking up, but it did start back.
Back to top
View user's profile Send private message
greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Wed Sep 05, 2012 5:24 pm    Post subject:

sisymay wrote:
DSL. The phone worked most of the day without breaking up, but it did start back.
What speed is your DSL?
Back to top
View user's profile Send private message
max2198
magicJack Apprentice


Joined: 27 Feb 2009
Posts: 17

PostPosted: Thu Sep 06, 2012 1:48 am    Post subject:

do you have a router if your modem has one ethernet port you might need a router for the magicjack plus to work
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Unofficial magicJack Forum -> magicJack Plus Support All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Powered by phpBB Ultra Turbo Extended Edition Live © 2001-9999, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.