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Trying to install 2nd MJ on computer with new phone number

 
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Moloman
MagicJack Newbie


Joined: 21 Feb 2009
Posts: 1
Location: New England

PostPosted: Sat Feb 21, 2009 12:32 pm    Post subject: Trying to install 2nd MJ on computer with new phone number

Hi,
I installed my 1st MJ in Dec08 and just bought a 2nd 2/09 with the goal to have a 2nd phone number for traveling to a different area code. When I attached the 2nd (1st not attached), I accidently installed as though it is the 1st MJ. Checking the info on http://my.magicjack.com for the new one shows it is not activated but has an extended contract already paid. Tried to install it on a fresh computer but it still came up with the 1st MJ phone number so I am assuming the MJ itself got burned with that number during my attempt to install in the first computer. Is there any way to clear the 2nd MJ so I can try to reinstall it under the new multi-year contract and get a second number. I hate to just return it as it works well.
Thanks
Moloman
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maine-iac
Dan isn't smart enough to hire me


Joined: 25 Mar 2008
Posts: 347
Location: GA

PostPosted: Sat Feb 21, 2009 12:40 pm    Post subject:

I hate to say this but I think you are the lucky one to report a problem that no one else has had; at least I have not heard of it before. What happens when you reattach the old MJ back in the PC?
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az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ

PostPosted: Sat Feb 21, 2009 12:45 pm    Post subject: Re: Trying to install 2nd MJ on computer with new phone numb

Moloman wrote:
Is there any way to clear the 2nd MJ so I can try to reinstall it under the new multi-year contract and get a second number. I hate to just return it as it works well.


The problem is not very clear. I got a 2nd Jack in December. Did exactly what you describe. It worked fine. I can switch between the two jacks (one at a time) on the same machine and they work fine.

You may have to contact chat support, and escalate to a supervisor. Escalate to Dan (contact info is on the wiki FAQ).

Mark
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