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Unable to call 615-741-xxxx ... getting no help from mj

 
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shaniko
MagicJack Newbie


Joined: 08 Mar 2009
Posts: 8

PostPosted: Tue Dec 01, 2009 10:43 pm    Post subject: Unable to call 615-741-xxxx ... getting no help from mj

615-741-xxxx is the exchange for the State of Tennessee.


That Im aware of I havent been able to call any number in that
exchange since at least Nov 20th. Prior to that Ive had no issues.

I am unaware of any other issues with any other exchange either
calling or receiving calls.
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tony
Dan Should Pay Me


Joined: 04 May 2008
Posts: 509
Location: Vancouver, BC

PostPosted: Wed Dec 02, 2009 12:39 am    Post subject: Re: Unable to call 615-741-xxxx ... getting no help from mj

shaniko wrote:
615-741-xxxx is the exchange for the State of Tennessee.


That Im aware of I havent been able to call any number in that
exchange since at least Nov 20th. Prior to that Ive had no issues.

I am unaware of any other issues with any other exchange either
calling or receiving calls.


Can you post a 615-741-xxxx number that others can try calling with MJ? Pick a number with an automated answering system like a tele-banking number or Home Depot (if there's one in that exchange), any number where we're not going to bother anyone doing a test call. If you don't want to post the number publicly, then send me a private message and I'll give the number a test call.
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shaniko
MagicJack Newbie


Joined: 08 Mar 2009
Posts: 8

PostPosted: Thu Dec 03, 2009 3:59 pm    Post subject:

No HD or Lowes or Wallyworld numbers in the exchange in question.

Main switch board is 615-741-1100. Another number is 615-741-6824

Appreciate the help.
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shaniko
MagicJack Newbie


Joined: 08 Mar 2009
Posts: 8

PostPosted: Thu Dec 03, 2009 5:45 pm    Post subject:

After my 12th contact with so called customer service I emailed Dan.

Got a response in less than 30 minutes even though I expected one in 2 or 3 days.

Dan Borislow <[email protected]>
to bob moore
date Thu, Dec 3, 2009 at 3:31 PM
subject RE: I need some help please

hide details 3:31 PM (9 minutes ago)

Images are not displayed.
Display images below - Always display images from [email protected]
Hi Bob,

Please try the numbers now. They should work fine.

Sincerely,

Richard
magicJack Tech Support Manager


I then checked the line and it works.
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