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Unable to Recieve calls getting Routing Error 41613

 
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stevenr
MagicJack Newbie


Joined: 02 Dec 2011
Posts: 8

PostPosted: Tue Jan 31, 2012 1:59 pm    Post subject: Unable to Recieve calls getting Routing Error 41613

I talked to support and they have done there crazy stuff move mj to usb. Run this update run that. Now i have been esclated to Engineering. it start this morning when every someone calls my Mj+ number they get a busy tone or any recording saying can not route your call error 41613. On my side it rings but no one is there when i pick up. I did some testing and the error or beeping happens before it even rings in my house.

Any ideas?

Thanks

Steven
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pt
magicJack Apprentice


Joined: 12 Nov 2011
Posts: 16
Location: Sherbrooke, Quebec

PostPosted: Tue Jan 31, 2012 4:03 pm    Post subject: same story with my - canadian number - used to work fine

Canadian number
started today - cant receive calls - only the info who called
caller gets busy signal right away
mj customer service send it to their engineers
Sherbrooke Quebec


Last edited by pt on Tue Jan 31, 2012 5:01 pm; edited 1 time in total
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Krakor
MagicJack Newbie


Joined: 31 Jan 2012
Posts: 4
Location: Mississauga, Ontario Canada

PostPosted: Tue Jan 31, 2012 4:19 pm    Post subject: Same here.

Same issue with me.

Hope it gets resolved soon!
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stevenr
MagicJack Newbie


Joined: 02 Dec 2011
Posts: 8

PostPosted: Tue Jan 31, 2012 4:34 pm    Post subject:

glad i'm not the only one. yeah mines with engineer. thx
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pt
magicJack Apprentice


Joined: 12 Nov 2011
Posts: 16
Location: Sherbrooke, Quebec

PostPosted: Tue Jan 31, 2012 8:08 pm    Post subject: Tuesday 2012-01-31 7 PM EST - re-started working again

with no change from my self
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