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magicJack and magicJack Plus Support, Reviews, FAQs and Hacks
magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
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hpowers
MagicJack Newbie
Joined: 22 Aug 2010
Posts: 1
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 Posted: Sun Aug 22, 2010 1:02 pm Post subject: Unable to renew |
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| It's amazing how little help I get from a company with which I WANT to spend money. I've had my MJ for two years. Now I get a screen that says the service has expired. I go thru the process of signing up again. And I get the screen that says "your order is complete." But it won't turn on the MJ. I tried the chat-service three times and was told my purchase didn't register. But my credit card has been charged! I've tried the chat..I've restarted the computer..next I guess I'll swing a dead chicken over my head while reciting the MJ ad. |
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bitstopjoe
Future magicJack CEO
Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania
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| Posted: Sun Aug 22, 2010 2:30 pm Post subject: Re: Unable to renew |
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| hpowers wrote: | | It's amazing how little help I get from a company with which I WANT to spend money. I've had my MJ for two years. Now I get a screen that says the service has expired. I go thru the process of signing up again. And I get the screen that says "your order is complete." But it won't turn on the MJ. I tried the chat-service three times and was told my purchase didn't register. But my credit card has been charged! I've tried the chat..I've restarted the computer..next I guess I'll swing a dead chicken over my head while reciting the MJ ad. |
Let me know if the chicken thing works as I may give it a try to get my contact list back 
Try emailing [email protected] and let them know what's what. A lot of people have gotten help via that email.
I renewed mine for the 3 rd year just a week before they updated their database and the crap hit the fan.
Also if you did pay via CC you can always dispute the charge if they don't fix the problem
Joe Sica |
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Sumrall
MagicJack User
Joined: 13 Jun 2010
Posts: 40
Location: Sherman, Texas
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| Posted: Sun Aug 22, 2010 2:31 pm Post subject: Re: Unable to renew |
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| hpowers wrote: | | ..next I guess I'll swing a dead chicken over my head while reciting the MJ ad. |
Yep....that'll work  |
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