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Unable to renew

 
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hpowers
MagicJack Newbie


Joined: 22 Aug 2010
Posts: 1

PostPosted: Sun Aug 22, 2010 1:02 pm    Post subject: Unable to renew

It's amazing how little help I get from a company with which I WANT to spend money. I've had my MJ for two years. Now I get a screen that says the service has expired. I go thru the process of signing up again. And I get the screen that says "your order is complete." But it won't turn on the MJ. I tried the chat-service three times and was told my purchase didn't register. But my credit card has been charged! I've tried the chat..I've restarted the computer..next I guess I'll swing a dead chicken over my head while reciting the MJ ad.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Sun Aug 22, 2010 2:30 pm    Post subject: Re: Unable to renew

hpowers wrote:
It's amazing how little help I get from a company with which I WANT to spend money. I've had my MJ for two years. Now I get a screen that says the service has expired. I go thru the process of signing up again. And I get the screen that says "your order is complete." But it won't turn on the MJ. I tried the chat-service three times and was told my purchase didn't register. But my credit card has been charged! I've tried the chat..I've restarted the computer..next I guess I'll swing a dead chicken over my head while reciting the MJ ad.


Let me know if the chicken thing works as I may give it a try to get my contact list back Smile
Try emailing dan@magicjack.com and let them know what's what. A lot of people have gotten help via that email.
I renewed mine for the 3 rd year just a week before they updated their database and the crap hit the fan.
Also if you did pay via CC you can always dispute the charge if they don't fix the problem

Joe Sica
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Sumrall
MagicJack User


Joined: 13 Jun 2010
Posts: 40
Location: Sherman, Texas

PostPosted: Sun Aug 22, 2010 2:31 pm    Post subject: Re: Unable to renew

hpowers wrote:
..next I guess I'll swing a dead chicken over my head while reciting the MJ ad.

Yep....that'll work Laughing
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