Unofficial magicJack Forum

Unofficial magicJack Forum

Your Unofficial magicJack and magicJack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Unknown number calls, crashes MJ

 
Post new topic   Reply to topic    Unofficial magicJack Forum -> Magic Jack Technical Support
View previous topic :: View next topic  
Author Message
marcbyrne
MagicJack Newbie


Joined: 01 Jan 2009
Posts: 1

PostPosted: Thu Jan 01, 2009 10:00 am    Post subject: Unknown number calls, crashes MJ

I keep getting a call about every 10 minutes like clockwork. When it comes in, as soon as the accept/ignore window pops up, MJ shuts down. The number that shows on the call log is not a normal phone number. its always 323323, sometimes in parenthesis with random letters in front of it. Because of this I can't leave my MJ on so I can receive calls and if I'm talking to someone I can only talk for so long before this number dials in again and shuts down MJ.

I'm using MJ with an Intel Mac and I am in South Korea. If I put up my firewall with heavy restrictions, then the call doesn't come through anymore but I can't call out anymore. I'm not very good with firewall options so maybe there is a middle ground that will help me out.

Please help me though, I've enjoyed my MJ so far, but this number that keeps calling me is making it useless!!
Back to top
View user's profile Send private message
az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ

PostPosted: Thu Jan 01, 2009 12:35 pm    Post subject: Re: Unknown number calls, crashes MJ

To use MJ you don't need to open any inbound ports on your firewall (i.e., no port forwarding). The MJ client only needs to reach port 5070 on a host named "proxy1.{cityname}.talk4free.com" when you start the softpone. And, a port in the range of 10000-20000 on a host named "vms1.{cityname}.talk4free.com" when you actually place or receive a call. (It may also connect to port 80 and/or 443 on other MJ hosts to do things like upgrade, etc.).

If you're really into investigating what is happening, you could run Wireshark and call yourself to trace the activity that occurs when you receive a (normal) call. Save that capture for future comparison. Then run Wireshark, waiting for the "call of death". Save that capture too. Then compare to two. In both cases you should stop all other network activity. It will make it easier to read the capture. Close your browser. IM. Email.

Mark
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Unofficial magicJack Forum -> Magic Jack Technical Support All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Powered by phpBB Ultra Turbo Extended Edition Live © 2001-9999, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.