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update on the one hour talk limit .........

 
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theav8r
MagicJack Newbie


Joined: 17 Nov 2008
Posts: 7

PostPosted: Wed Jan 07, 2009 2:50 am    Post subject: update on the one hour talk limit .........

after denying the issue for some time , i was told tonight that the one hour cut off limit will be addressed/changed/fixed/??? some time in april .......
not really a good way to run a company .........
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FredFriendly
magicJack Apprentice


Joined: 10 Dec 2008
Posts: 17

PostPosted: Wed Jan 07, 2009 9:51 pm    Post subject: Re: update on the one hour talk limit .........

theav8r wrote:
after denying the issue for some time , i was told tonight that the one hour cut off limit will be addressed/changed/fixed/??? some time in april .......
not really a good way to run a company .........


Who told you this? Was it via magicjack's 'Live Chat' or via an email?

FredFriendly
=========
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theav8r
MagicJack Newbie


Joined: 17 Nov 2008
Posts: 7

PostPosted: Thu Jan 08, 2009 12:51 am    Post subject:

yes ...... this information was given to me in a live chat ......
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AlaninKY
Dan isn't smart enough to hire me


Joined: 12 Nov 2007
Posts: 270
Location: Louisville, KY USA

PostPosted: Fri Jan 09, 2009 1:10 pm    Post subject:

I can confirm from my experience there is currently a one hour time limit.
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ethos
MagicJack Newbie


Joined: 15 Jan 2008
Posts: 7

PostPosted: Sun Jan 11, 2009 11:50 am    Post subject:

lol, i was just searching for a solution to my calls getting disconnected every hour on the hour. Well i guess that solves that . Haha my girlfriend and i talk on the phone for hours at a time. I guess we will just keep getting cut off every hour.
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Atari Man
MagicJack User


Joined: 04 Jan 2009
Posts: 43

PostPosted: Sun Jan 11, 2009 12:19 pm    Post subject:

Personally, I have not encountered any 30 minute limit or 60 minute limit at all.. Ive read that some of you have.. But Ive had plenty of calls that were longer in duration than one hour..
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FredFriendly
magicJack Apprentice


Joined: 10 Dec 2008
Posts: 17

PostPosted: Sun Jan 11, 2009 3:57 pm    Post subject:

Atari Man wrote:
Personally, I have not encountered any 30 minute limit or 60 minute limit at all.. Ive read that some of you have.. But Ive had plenty of calls that were longer in duration than one hour..


Atari Man,

The 30 minute limit was changed to 60 minutes on December 24th. And the limit apparently only limits calls made from a magicjack to another phone, not incoming calls made to a magicjack. Although I have confirmed that my magicjack has an outgoing call limit of 60 minutes, I have not actually confirmed that there is no incoming call limit.

Have you actually had calls made from your magicjack that have lasted longer than exactly 60 minutes? If so, what area code does your magicjack have?

FredFriendly
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georgiejr
magicJack Apprentice


Joined: 08 Jun 2008
Posts: 13
Location: Las Vegas

PostPosted: Sun Jan 11, 2009 10:57 pm    Post subject:

My son who is in Italy (army stationed there) has confirmed this. talks to his friends here in vegas for hours and gets disconnected at 60 mins. area code is 702
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Atari Man
MagicJack User


Joined: 04 Jan 2009
Posts: 43

PostPosted: Mon Jan 12, 2009 2:47 pm    Post subject:

FredFriendly wrote:
Atari Man wrote:
Personally, I have not encountered any 30 minute limit or 60 minute limit at all.. Ive read that some of you have.. But Ive had plenty of calls that were longer in duration than one hour..


Atari Man,

The 30 minute limit was changed to 60 minutes on December 24th. And the limit apparently only limits calls made from a magicjack to another phone, not incoming calls made to a magicjack. Although I have confirmed that my magicjack has an outgoing call limit of 60 minutes, I have not actually confirmed that there is no incoming call limit.

Have you actually had calls made from your magicjack that have lasted longer than exactly 60 minutes? If so, what area code does your magicjack have?

FredFriendly
=========

well to be honest.. I suppose they could have been inbound calls.. I dont remember.. But I know Ive had at least a few calls where when I got off the phone and I read the time on, it was 90 minutes or more.

Ill have to make an outgoing call and talk over 60 minutes to see if they were just incoming calls.. I live in the (732) area code.
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devin
MagicJack Newbie


Joined: 31 Jan 2008
Posts: 8

PostPosted: Mon Jan 12, 2009 4:08 pm    Post subject:

I just found out about the one hour time limit.

I waited on line for one hour waiting to talk to a costumer service center. There were 51 calls ahead of me... but I waited because it was extremely important to get through.

I was only 5 minutes away from them picking up the call!! Now I am back to square one!!!

Damn you to Hell Dan and your f'ng MagicJack !! Evil or Very Mad Evil or Very Mad
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msiam
Dan isn't smart enough to hire me


Joined: 15 Nov 2007
Posts: 474
Location: WI

PostPosted: Tue Jan 13, 2009 1:33 am    Post subject:

BS BIGTIME!! How can you be in line on a phone call to Magicjack..?? There are no customer support phone numbers Confused Seems like somebody made up something here Shocked
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xxM5xx
MagicJack Contributor


Joined: 27 Nov 2007
Posts: 50

PostPosted: Tue Jan 13, 2009 3:43 am    Post subject: long hold times on important calls, important calls in gen.

msiam wrote:
BS BIGTIME!! How can you be in line on a phone call to Magicjack..?? There are no customer support phone numbers Confused Seems like somebody made up something here Shocked


Devin said a customer service center...NOT Dan Borislow's customer service center.

Using the MagicJack for important and possibly long duration calls that may involve long hold times (such as calls to the IRS, etc.) are probably not wise. I have learned that depending on the MagicJack as a primary or only line to the outside world is not a good idea (regardless of what Mel Arthur says). The somewhat unreliable MagicJack works good enough and it is cheap enough for calls to family members. If you don't like the unreliability of the MJ, I can't blame you. If it gets bad enough it might be best to throw it in the sock drawer, instead of getting angry about it.
MagicJack isn't my primary line to the outside world. Too unreliable, but I do use the MJ to call friends and family. I personally recommend using non-MJ methods to make important calls. I have learned that MJ isn't ready for prime time.
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msiam
Dan isn't smart enough to hire me


Joined: 15 Nov 2007
Posts: 474
Location: WI

PostPosted: Tue Jan 13, 2009 9:36 am    Post subject:

My apologies Devin, I guess I read it wrong.. Not a first for me.. Must have been too late and I shoulda gone to bed!! Shocked
msiam

We need animated imoticons.. and then add a yawn!! Wink


Last edited by msiam on Tue Jan 13, 2009 5:29 pm; edited 1 time in total
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Atari Man
MagicJack User


Joined: 04 Jan 2009
Posts: 43

PostPosted: Tue Jan 13, 2009 2:38 pm    Post subject:

Atari Man wrote:
FredFriendly wrote:
Atari Man wrote:
Personally, I have not encountered any 30 minute limit or 60 minute limit at all.. Ive read that some of you have.. But Ive had plenty of calls that were longer in duration than one hour..


Atari Man,

The 30 minute limit was changed to 60 minutes on December 24th. And the limit apparently only limits calls made from a magicjack to another phone, not incoming calls made to a magicjack. Although I have confirmed that my magicjack has an outgoing call limit of 60 minutes, I have not actually confirmed that there is no incoming call limit.

Have you actually had calls made from your magicjack that have lasted longer than exactly 60 minutes? If so, what area code does your magicjack have?

FredFriendly
=========

well to be honest.. I suppose they could have been inbound calls.. I dont remember.. But I know Ive had at least a few calls where when I got off the phone and I read the time on, it was 90 minutes or more.

Ill have to make an outgoing call and talk over 60 minutes to see if they were just incoming calls.. I live in the (732) area code.


Well as I type this I am currently on the phone for 1 hour and 5 minutes. It was an inbound call though.. So there is no inbound call time limit for me,.,.1 hour and 7 minutes now...
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mclaren
MagicJack Newbie


Joined: 13 Sep 2008
Posts: 1

PostPosted: Wed Jan 14, 2009 8:28 pm    Post subject:

843 Area Code I started with the 60 minute limit with the December 24th Upgrade "Lucky You" I only call within my area code and usually make one call a day that lasts anywhere from 45 minutes to a little more then an hour. I don't believe that I am a heavy user with no more then 1800 to 2000 minutes a month. It's getting pretty annoying having the calls cut off at one hour. There appears to be a 3 or 4 minute period before you can call back also. Crying or Very sad Mad
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Atari Man
MagicJack User


Joined: 04 Jan 2009
Posts: 43

PostPosted: Fri Jan 16, 2009 3:41 am    Post subject:

Well, last night I was able to call my dad in california and since we were on the phone uninterupted for almost an hour, I figured I would stay on.. yep.. got cut off exactly at ONE hour.

I think im going to try one more thing.. Usually when Im on the phone somebody is calling me and I flip over to answer and what not.. I want to test if that influences the 60 minute cutoff. If anybody knows Id be interested of course...
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davrow
Dan isn't smart enough to hire me


Joined: 15 Oct 2008
Posts: 179

PostPosted: Fri Jan 16, 2009 2:23 pm    Post subject:

Atari Man -

Outbound calls are limited by a parameter in the software that is set when you contact the MJ server.

Inbound calls MAKE DAN MONEY and are not limited.

Answering other calls and stuff makes no difference.
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Atari Man
MagicJack User


Joined: 04 Jan 2009
Posts: 43

PostPosted: Fri Jan 16, 2009 2:30 pm    Post subject:

davrow wrote:
Atari Man -

Outbound calls are limited by a parameter in the software that is set when you contact the MJ server.

Inbound calls MAKE DAN MONEY and are not limited.

Answering other calls and stuff makes no difference.

Inbound calls make Dan money?? how does that work? Thats pretty interesting,, Please inform me.
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az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ

PostPosted: Fri Jan 16, 2009 2:38 pm    Post subject:

Atari Man wrote:
Inbound calls make Dan money?? how does that work? Thats pretty interesting,, Please inform me.


MagicJack is affiliated with YMAX, a real telephone company. That's the way real telephone companies work. They make money on call-termination fees (and spend money to other CLECs for call-termination fees on their networks).

That's one thing that makes MJ unique among other VOIP providers.

Mark
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Kimberly
magicJack Apprentice


Joined: 02 Dec 2007
Posts: 21

PostPosted: Wed Jan 21, 2009 1:18 pm    Post subject:

az2008 wrote:
Atari Man wrote:
Inbound calls make Dan money?? how does that work? Thats pretty interesting,, Please inform me.


MagicJack is affiliated with YMAX, a real telephone company. That's the way real telephone companies work. They make money on call-termination fees (and spend money to other CLECs for call-termination fees on their networks).

That's one thing that makes MJ unique among other VOIP providers.

Mark


Yes, MagicJack is actually a real telephone company. Also, telephone numbers have to be purchase, they are not just assigned; which is why some area code were not available from the beginning.
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theav8r
MagicJack Newbie


Joined: 17 Nov 2008
Posts: 7

PostPosted: Thu Jan 22, 2009 2:21 am    Post subject: now the limit is two hours ......

I just noticed tonight (1/22), that the talk limit has increased to two hours .......
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Darkman90808
Dan Should Pay Me


Joined: 27 Feb 2008
Posts: 701

PostPosted: Thu Jan 22, 2009 11:00 am    Post subject: Re: now the limit is two hours ......

theav8r wrote:
I just noticed tonight (1/22), that the talk limit has increased to two hours .......
I can live with that.... I occasionaly have calls that exceed an hour; never two hours. Thanks for the update. I'll see if I can test it for myself.
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az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ

PostPosted: Thu Jan 22, 2009 11:04 am    Post subject: Re: now the limit is two hours ......

Darkman90808 wrote:
theav8r wrote:
I just noticed tonight (1/22), that the talk limit has increased to two hours .......
I can live with that.... I occasionally have calls that exceed an hour; never two hours. Thanks for the update. I'll see if I can test it for myself.


Yes, even 1 hour and 10 minutes would have been good. A lot of teleconference calls are 1 hour. But, you dial in 2 minutes early. And they might go 2 minutes over. A one-hour cap didn't work well for scheduled calls like that.

Mark
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dyoung
MagicJack Newbie


Joined: 21 Jan 2009
Posts: 6
Location: Pittsburgh, PA

PostPosted: Thu Jan 22, 2009 3:04 pm    Post subject:

Well I was just on a outgoing all for 1:04:06. so I guess the hour limit is gone? Wink
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az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ

PostPosted: Fri Jan 23, 2009 12:36 pm    Post subject:

dyoung wrote:
Well I was just on a outgoing all for 1:04:06. so I guess the hour limit is gone? Wink


I was just terminated at exactly 1 hour.

The strange thing is that it's the first time I've reached the call cap since it was first discovered around 12/21. I haven't had any calls one hour long. So, it's not like I'm capped due to being a frequent offender.

Mark
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cdwaldron
Dan isn't smart enough to hire me


Joined: 26 Jul 2008
Posts: 107
Location: Tucson, AZ

PostPosted: Fri Jan 23, 2009 2:42 pm    Post subject:

Mark,

Just ended a call to my brother in Florida. Call was initiated from my MJ to his. Called lasted 1hr and 28 min, when I ended it.
I believe you and I use the same proxy server so I doubt the server has anything to do with it. I have not 'fixed' a new update so I don't know how they are resetting the time limits?
Perhaps patience for a day or two, much like the end ofthe 30 min limit, will work. Good Luck.

Forgot to take the opportunity to thank you for the Wiki. Obviously a lot of work. Thanks again.

Chuck


Last edited by cdwaldron on Sat Jan 24, 2009 12:23 am; edited 1 time in total
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az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ

PostPosted: Fri Jan 23, 2009 3:06 pm    Post subject:

cdwaldron wrote:
I believe you and I use the same proxy server so I doubt the server has anything to do with it. I have not 'fixed' a new update so I don't know how they are resetting the time limits?
Perhaps patience for a day or two, much like the end ofthe 30 min limit, will work. Good Luck.


Thanks. It's not a deal breaker for me. It's the first 1-hour call I've had since the late Dec. upgrade. I can live with it. I should have used my vbuzzer or Skype pay-as-you-go backups which are free to toll-free numbers.

I don't think the cap is specific to any proxy. When you start MJ it connects to prov1.talk4free.com and gets some parameter data. It may be encrypted. Then it contacts mls.softjoys.com for decrypting the data. I think it was "magichack" gave me a general idea of what's happening. I'm probably explaining it all wrong. But, I have seen those connections using Wireshark.

So, I think the outbound-call-limit value is coming from there. Not sure why some people are getting different values. I'm sure I could contact chat support and complain about the 1-hour limit and get my parameter changed (if it bothered me enough).

Mark
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JohnnyFreightTRAIN
Dan isn't smart enough to hire me


Joined: 08 Aug 2008
Posts: 313

PostPosted: Tue Jan 27, 2009 8:08 am    Post subject:

my limit has also been changed to 2 hours.
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DanD
magicJack Apprentice


Joined: 27 Feb 2008
Posts: 24

PostPosted: Tue Jan 27, 2009 8:03 pm    Post subject:

I can confirm that the call limit has been changed to 2 hours.
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stroths
Dan isn't smart enough to hire me


Joined: 02 Apr 2008
Posts: 470
Location: Dallas, TX

PostPosted: Tue Jan 27, 2009 8:28 pm    Post subject:

Below is a string from a dump of magicjack while its running. Previously, that value was 3600 which is in seconds so it equaled an hour. My MJ version has not changed and now a dump reveals 7140 (119 minutes) so we have roughly 2 hours.

[MagicJackOptions.CallDurationControl]
MaxOutboundCallDuration=7140

Since my MJ software hasn't upgraded, then the value is determined serverside and passed back to us. Not sure if we could somehow run an app in the background to patch that value (like a game trainer).
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Atari Man
MagicJack User


Joined: 04 Jan 2009
Posts: 43

PostPosted: Wed May 20, 2009 12:48 am    Post subject:

Im sure its old news to you guys (I havent posted in awhile) but I noticed there is no longer a one hour outbound call limit for me.. Instead there is now a 2 hour outbound call limit...

So I guess theyre making more money.
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AlaninKY
Dan isn't smart enough to hire me


Joined: 12 Nov 2007
Posts: 270
Location: Louisville, KY USA

PostPosted: Mon Jun 01, 2009 1:20 pm    Post subject:

yawn old news.
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