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upgrade stopped magicjack from working (long post)

 
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skeeterhawk1960
MagicJack Newbie


Joined: 02 Sep 2010
Posts: 3

PostPosted: Thu Sep 02, 2010 11:58 pm    Post subject: upgrade stopped magicjack from working (long post)

I am running Windows 7. I have been using magicjack on this setup for about 3 months, with no problems. When i got the upgrade, magicjack has not worked since.
I stayed on the phone with tech support several hours. They finally decided it was a faulty magicjack and sent me a new one for 10.00. I have the same problem.
When i plug in magicjack, it goes through the loading process and gets to the display that say " starting magic, please wait" with a green line that goes 3/4 of the way across, and that`s as far as it ever gets. When this happens, I can`t access the internet nor can I go to Task Manager and end the magicjack.exe process. I have to unplugg magicjack and restart my system to be able to go online.
I have tried magicjack on a Windows XP setup and everything seems to work fine except when calling in to magicjack, everyone get a recording, that says that you have reached a number that is not working. I can call out but no call ins.
Guys, I would really like to use this on my PC, the Windows 7. Tech support was o help at all. All firewalls have been disabled as wll as virus software and still the same problems. You Guys are my last hope, before going back to a regular landline. any help will be very much appreciated. Skeeterhawk
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MorkeuM
magicJack Apprentice


Joined: 25 Oct 2009
Posts: 19
Location: Drummondville, Canada

PostPosted: Fri Sep 03, 2010 12:45 am    Post subject:

You "spoke on the phone with tech support for several hours" ??? Well that's a first for me... wich number did you call ?!?!?

As far as your MJ problem goes I'm on Windows 7 Ultimate and I never experienced nothing close to what you describe. That's really weird.
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skeeterhawk1960
MagicJack Newbie


Joined: 02 Sep 2010
Posts: 3

PostPosted: Fri Sep 03, 2010 12:55 am    Post subject:

Several hours over a period of days
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MorkeuM
magicJack Apprentice


Joined: 25 Oct 2009
Posts: 19
Location: Drummondville, Canada

PostPosted: Fri Sep 03, 2010 1:05 am    Post subject:

I see. But then again what is the number you dialed ? Never heard of a tech support phone line before... ??? To me it's weirder than your MJ going beserk.
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skeeterhawk1960
MagicJack Newbie


Joined: 02 Sep 2010
Posts: 3

PostPosted: Fri Sep 03, 2010 1:16 am    Post subject:

You are right. I am sorry. I meant to say that I chatted for several hours. my bad
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