Error 4 on new PC

[Wylie]

I'm trying to get MJ working on a new PC here at home. Fixed IP, proper changes made to the software firewall and router settings, but I keep getting Error 4. The "ad" panel in MJ is working, cycling around the various panes and the PC has working internet access via the same router as my other 2 computers, both of which this MJ has worked on. I double click at the top of the MJ wndow and it goes to the registration screen. I enter my email and password and the MJ softphone goes back to Error 4 every time.

Any ideas folks?

Thanks,

Bb

[Thunder]

I went through that the other day for 4 hours or so. Also noticed MJ was doing updates when I just restarted my PC about 7:00 pm central time.

[Wylie]

Found the problem in the DNS settings of my network card. My fault!

Bob

[teyong]

Found the problem in the DNS settings of my network card. My fault!

Bob

For just the information:What problem did you find.

[pro3]

this happens to me on my pc connected via ethernet. but once i move my mj to my macbook via wifi, it works flawlessly. help on error 4. Any ideas? if ever its dns setting, how should i set that? thanks

[lonestarmagic]

If your having probs with error 4, try this:


Go to control panel then click on Network connections. In there right click on your active Internet connection and select properties, scroll down to Internet Protocol (TCP/IP) and click it, then click on properties. In there check the little circle that says use the following DNS Server address. In preffered DNS Address type in: 67.90.152.122, click ok, and ok. Now restart your magicJack by going to menu, advanced user, and restart, on your magicJack dialpad.

[pro3]

thanks lonestarmagic - will try it.

[lonestarmagic]

thanks lonestarmagic - will try it.

NP.....hope it works for you....if it does, chime in and let us know this may fix this issue for others that may be getting this same error.

[pro3]

the dns entry worked but now the problem is back -

here is it,

1. I plug the magic jack - it takes much longer than it used to be. then it wil display error 4
2. I run the mgic fix - this restarts it and connects right away - it will say ready to call
3. then in 5 seconds the unit will reset itself and reconnect. then it will show error 4 again.

again this happens to my pc but not on my mac which is connected to the same internet but via wifi.

help again. tia

[lonestarmagic]

If it's taking longer to start up, try this:

Open your task manager and see what all is running, if your cpu is maxed out, there is something running which could mess up your MJ. Such as virus protection s/w running a scan of your system.

If your cpu usage is low, try going in and deleting your cookies, temp internet files and cache.

My bet is you've got a pgm that is tying up your system making MJ to take longer in loading and affecting how it works.

Many systems on boot up will try to go and run a system scan depending on the virus protection s/w your using. If you try to use MJ while these pgms are running, you prob don't have enough mem or cpu available while they are running.

[pro3]

thanks will try this out again.

[wkredd]

this happens to me on my pc connected via ethernet. but once i move my mj to my macbook via wifi, it works flawlessly. help on error 4. Any ideas? if ever its dns setting, how should i set that? thanks

Pro3, I had a problem with Error 4 always coming back after 5 - 10 minutes of restarting MJ. I don't know why; but after I uninstalled and reinstalled my antivirus software, the problem went away and MJ has been steady now for weeks. Thought it might be worth a try.

[JoelIrwin]

When I first got MJ, all worked well. Then I started getting error 4's whenever I booted. I found that unplugging it from the USB and then replugging it (sometimes a few times) finally got it to work. I asked the same error 4 questions here a few times and never got a satisfactory response (that DNS solution did not work for me). I called MJ and they had no idea but finally suggested it was a problem they would fix.

Meanwhile, my current workaround which always works is I boot without the MJ plugged in. After everything starts and the system quiets down, I plug it in, close the device window that opens and then manually start the software from the desktop. Again -- that works every time.

Logically and functionally , it should make no difference which way it starts, but apparantly something else is going on at bootup time that is preventing the MJ software from initializing and instead of trying again until it works, it just gives up with error 4.

By the way, it used to work when I was on XP SP3 and now I am on Vista SP1. I suspect, its something in the Vista bootup sequence that is making the difference.

P.S. - I don't agree with others who may say, that MJ won't work because of other software running -- antivirus or otherwise. Operating systems are designed to run multiple programs at the same time and having been a software designed/programmer myself, it is the responsibility of the software to handle errors instead of the customer / user whenever possible. So if something is stopping MJ from initializing, there is no reason for me to have to yank the device, wait, and reinsert -- the software should have the smarts to do that itself.

Also note I have a high end DELL XPS desktop with Quad processors running at 2.66 GHz and 3 GB of memory -- neither of which ever get maxed out or even close to max out during the boot process.

Happy to discuss further,
Joel

[lonestarmagic]

I never said it wouldn't work while other pgms are running, but if your cpu is maxed out due to the other pgms, I've seen MJ act a bit strange.

If I'm running a virus scan, my cpu is maxed and I find delay issues with phone dial tone, etc. If I interupt the scan...there seems to be no issues with the MJ.

I think there can be various multibles affecting how MJ loads and runs depending on what each user has running on their own PC's.

I have my MJ plugged in when I boot my system and there are no conflicts when everything boots up.

So, basicly what I'm relating to is to monitor your task manager and if you see your cpu is maxed out and you seem to be having issues with MJ, try to unload some pgms that are running and free up some cpu usage.

[JoelIrwin]

My CPU DOES NOT go above 15% utilization and my real memory does NOT go above 60%. I can monitor it in Vista with a Gadget that loads almost after boot and displays a loading graph. Even if loading were higher, it is the RESPONSIBILITY of the software if it detects an error, say accessing the Internet through say some IPC (interprocess communication call), to wait and try again (and the user should be given an option how many times and how long it should reattempt). It is obvious to me that the MJ software detects an server accessing error and just gives up. But if I can get it to work through TIMING (starting it later in the boot process), then the software NEEDS to do the same thing. In my mind the MJ programmers either took the easy way out or are using a subsystem (API set) which may give them error control but they have elected not to use it (my judgement of course since I have not seen the code). Bottom line -- this behavior is NOT "By Design" -- it is apprpriate lack of error handling by the programmers.

Joel

[lonestarmagic]

I totally agree that the windows s/w should be able to handle all processes since it was designed to do 'multi-tasking'

My laptop is aprox 5 years old....I run winXP with SP-2....hardware Pentium 4 2.60Ghz CPU, 2.59 Ghz 736 MB Ram. I have aprox 36 processes running as per my task mgr and with MJ loaded with no other pgms running, my CPU stays fairly steady at 6% usage.

If my virus pgm decides to start running a scan, my CPU jumps to between 80-100%.....so to overcome this, I just temp disable any scans from running if I need to use MJ.

Other than the day that MJ was doing some upgrades to their servers, I haven't had any issues with using my MJ...but if my CPU gets maxed out as with doing a scan, I start seeing some issues with MJ.

[pro3]

Okay - here is another one.

1. I erased everything magic jack.
2. Plug in the magic jack - auto detects
3. run the magic fix exe
4. magic jack starts and connects - yehey.
5. magic jack runs flawlessly and was able to make a call.
6. I hang up and leave magic jack running.
7. after a few minutes i see magic jack restarting on its own.
8. starts by itself then error 4

what now is the problem.

[luxton]

If your having probs with error 4, try this:


Go to control panel then click on Network connections. In there right click on your active Internet connection and select properties, scroll down to Internet Protocol (TCP/IP) and click it, then click on properties. In there check the little circle that says use the following DNS Server address. In preffered DNS Address type in: 67.90.152.122, click ok, and ok. Now restart your magicJack by going to menu, advanced user, and restart, on your magicJack dialpad.

Found the above and followed the instructions. Now when I click 'connect to Internet error 4 etc' I no longer access the 'You are already Registered' then fast loop back to the 'error 4', instead I receive a message stating the server is down temporarily and advises to reload MJ as detailed in the quote above. Thank you lonestarmagic.

However either the servers are going down often or I still have a problem, I am still receiving far too many 'error 4's. At least now I'm past the loop and can see the message screen.

[Jibu]

If your having probs with error 4, try this:


Go to control panel then click on Network connections. In there right click on your active Internet connection and select properties, scroll down to Internet Protocol (TCP/IP) and click it, then click on properties. In there check the little circle that says use the following DNS Server address. In preffered DNS Address type in: 67.90.152.122, click ok, and ok. Now restart your magicJack by going to menu, advanced user, and restart, on your magicJack dialpad.

Thanks lonestarmagic. This resolved the issue flawlessly.