bad audio

[bayfield5]

When i am on a called it keeps breaking-up and it's very frustrating because sometimes i cant
understand what the person is saying.so i was wondering if i uninstalled the magicjack and re-
install if this would help,or if anyone knows how i can fix this problem please share it with me
thanks

[laserjobs]

What do you get here?
http://www.testyourvoip.com/

[strndedinalska]

Two things helped me with my bad audio. If your bandwidth is fine and you're as close as you can get to where your Internet dumps into the system, perhaps you can set your Magic Jack to performance mode in your hardware control panel. Mine was bad...really bad at one point, but when I set the connection to function based on performance, my crappy audio cleared up considerably.

[HolmanGT]

Two things helped me with my bad audio. If your bandwidth is fine and you're as close as you can get to where your Internet dumps into the system, perhaps you can set your Magic Jack to performance mode in your hardware control panel. Mine was bad...really bad at one point, but when I set the connection to function based on performance, my crappy audio cleared up considerably.

strndedinalska,

How do you go about doing that, where are those setting located?

[bneuman]

Maybe he's talking about Control Panel / Systems / Advanced tab / Performance /Settings / Advanced

[stroths]

Check out this thread for a lot of good things to try.

LINK

I had already done most of the things in that thread, but found a few nice tips. My biggest/best suggestion is to use a router with QoS.

[strndedinalska]

It is in the control panel/hardware and sound/device manager/disk drives/magicjack/right click/properties/advanced on my comp. There's something about having it write to memory that clears up a lot of the static on some systems. I tried the router with no success, which brought me back to my machine. If all else fails, set it to performance mode and give that a try. You can always change back if it doesn't work.

[sligg]

When i am on a called it keeps breaking-up and it's very frustrating because sometimes i cant
understand what the person is saying.so i was wondering if i uninstalled the magicjack and re-
install if this would help,or if anyone knows how i can fix this problem please share it with me
thanks

There is no fix. I have had this problem for over 10 months, and no one at MJ has come up with a solution. Live with it or dump MJ. I'm going to switch to www.ooma.com.

[lonestarmagic]

When i am on a called it keeps breaking-up and it's very frustrating because sometimes i cant
understand what the person is saying.so i was wondering if i uninstalled the magicjack and re-
install if this would help,or if anyone knows how i can fix this problem please share it with me
thanks

There is no fix. I have had this problem for over 10 months, and no one at MJ has come up with a solution. Live with it or dump MJ. I'm going to switch to www.ooma.com.

Excuse me.....If you've had this problem for over 10 months and haven't found a fix, maybe your puter is a POS or your setup/ISP is.

I've had perfect sound quality since I installed mine and from what I've seen on this board for most people, this hasn't been an issue. So, that leave's the few of you that have some kind of sound issue and seem to expect MJ to fix your puter or connection issues. They only know the basics of what to try to fix your issues.

I'm not defending the tech support people, they have been trained to try to help with basic issues. They don't know how each person has their puters set up or what all they have installed and configured. Nor do I, but from reading and sharing on this board, I've learned more than what most of those tech support people know about this product.

I'm 100% satisfied how well MJ works and I come to this site to try to help others that have problems with theirs. Those who just come here to bitch and put down MJ get put on my 'ignore' list.

Sorry, this should have been placed in the rant section, but when you said "There is no fix" struck a nerve since MJ works exactly as it's stated on their website. Also, I'm sorry that there are those of you that are having probs getting yours to work correctly.

[camerons]

I have to agree with lonestarmagic. I have purchased two of these MJ's and they are a 15 minute install on either xp or vista. I even changed one of the numbers to a different area code (took two minutes.) I believe most of the problems people have with MJ fall into 3 categories: a. software conflicts (like the reported Roxio problems I have verified,) b. hardware conflicts (certain computer models seem to have problems running MJ,) and c. people's expectation that this $20 (practically give-away device) is going to work like a $100/mo unlimited cell phone. Read all the FAQ's on the MJ site, search on this forum THEN write in and ask a question if you are really stuck. (It amazes me that so many people are still asking for GC invites....)

[lonestarmagic]

Thx Camerons,

To see how well your VoIP is working, Click Here You can even test an overseas connection.

In the test result grid, I get a 4.3 average which by their terms is better than a cell phone connection.

[mozerd]

Maybe he's talking about Control Panel / Systems / Advanced tab / Performance /Settings / Advanced

Control Panel
System
Advanced
Performance
Settings
Visual Effects
Adjust for best performance
Apply then OK then OK then COMMIT

On a Thin Client the above adjustment will help sound issues but other important considerations will also help to improve voice quality. If you're using Team-Viewer for remote control of the TC -- a great little application -- but a real resource hog that will destroy the sound quality for magicJack on a Thin Client whose processor is 1Ghz or less - if your TC has a much faster processor then Team-Viewer is less of an issue --- however I would not encourage anyone to use Team-Viewer on a TC like the HP 5700 series with magicJack. DirectX v9.0C provides superior sound output for MJ and much less drag on the CPU however Team-Viewer will obliterate any advantage that DirectX v9.0C provides based on my tests.

If you're running a Thin Client that has limited amount of memory [256MB Flash memory/256MB RAM] Voice sound quality issue will be a constant problem -- Voice sound quality issues will be far less of a problem if your Thin Client has 512MB Flash memory/512MB RAM -- and with the increase in memory Team-Viewer will not interfere with the MJ assuming that you have Adjust for best performance.

[Bendle]

For what its worth, I did add a DIR-655 QoS router and it helped alot. Even with my nice router, I can cause some distortion if I am running uTorrent or Azureus (Vuze now) and doing heavy traffic .... If you have a clean and unutilized connection it should be clear as everyone said. I have ATT DSL Xtreme 6.0 and Very little problems here and I have been using this as my dedicated phone since the beginning of this year. Its only gotten better as they work on the system (from my perspective) so your situation has to be taken as the problem. Not MJ. Torrents are hard on any broadband connection from my experience.... and if you have Comcast then, well, you have another set of issues. I bet if you pay them for their VOIP it will sound GREAT

[HolmanGT]

For what its worth, I did add a DIR-655 QoS router and it helped alot. Even with my nice router, I can cause some distortion if I am running uTorrent or Azureus (Vuze now) and doing heavy traffic .... If you have a clean and unutilized connection it should be clear as everyone said. I have ATT DSL Xtreme 6.0 and Very little problems here and I have been using this as my dedicated phone since the beginning of this year. Its only gotten better as they work on the system (from my perspective) so your situation has to be taken as the problem. Not MJ. Torrents are hard on any broadband connection from my experience.... and if you have Comcast then, well, you have another set of issues. I bet if you pay them for their VOIP it will sound GREAT

Bendle,

It is guy like you that know what they are doing that give VOIP a bad name. I'll bet there is not one in a hundred VOIP users that could pull off the system loading you are imposing and get anything tow work much less VOIP.

[Bendle]

For what its worth, I did add a DIR-655 QoS router and it helped alot. Even with my nice router, I can cause some distortion if I am running uTorrent or Azureus (Vuze now) and doing heavy traffic .... If you have a clean and unutilized connection it should be clear as everyone said. I have ATT DSL Xtreme 6.0 and Very little problems here and I have been using this as my dedicated phone since the beginning of this year. Its only gotten better as they work on the system (from my perspective) so your situation has to be taken as the problem. Not MJ. Torrents are hard on any broadband connection from my experience.... and if you have Comcast then, well, you have another set of issues. I bet if you pay them for their VOIP it will sound GREAT

Bendle,

It is guy like you that know what they are doing that give VOIP a bad name. I'll bet there is not one in a hundred VOIP users that could pull off the system loading you are imposing and get anything tow work much less VOIP.

Yeah, well, I think my point here is that when someone says they have problems, you dont actually know what all the variables are, so to say they "have distortion with MJ and their PC is the problem" is a bit devoid of critical thinking. The only way to get a system test started is to go down to nothing. Anything, from torrents, to crappy cable, to using MJ over wireless, to using it with a junky router, to having no security on your router and neighbors leeching your bandwidth, etc etc... the list goes on.... Unless you know a bit about what you are doing and can tighten your system down with some bit of skill, you are just plugging in the MJ and hoping for the best. The weakest link in the chain is NOT the MagicJack in any equation.... We can all testify to that.

[mozerd]

For what its worth, I did add a DIR-655 QoS router and it helped alot. Even with my nice router, I can cause some distortion if I am running uTorrent or Azureus (Vuze now) and doing heavy traffic .... If you have a clean and unutilized connection it should be clear as everyone said. I have ATT DSL Xtreme 6.0 and Very little problems here and I have been using this as my dedicated phone since the beginning of this year. Its only gotten better as they work on the system (from my perspective) so your situation has to be taken as the problem. Not MJ. Torrents are hard on any broadband connection from my experience.... and if you have Comcast then, well, you have another set of issues. I bet if you pay them for their VOIP it will sound GREAT

You do make valid points.

People who are using Thin Clients like the HP 5700 series to host magicJack would only use those Thin Client as a magicJack dedicated host -- web mail is OK and MSN messenger is OK but that's it otherwise magicJack sound quality will most certainly be erratic if not annoying. Thin Clients do not have the horsepower to drive very much -- and audio [voice] within the context of VoIP a very demanding and time sensitive application -- so hosting magicJack on a Thin Client must be done very carefully while at the same time understanding the limitations of the gear. It is the time-sensitive nature of VoIP that gets whacked if not enough CPU cycles are available on a constant and consistent nature to magicJack audio streams.

As a side note the HP MediaSmart Server [otherwise known as the Microsoft Home Server] would IMO be the ideal magicJack Host -- however that is another class of machine.