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HendersonMike · Post by **HendersonMike** » Tue Jul 08, 2008 10:35 pm

Ever since the last server upgrade, every time I re-boot or power goes out, I have to sign in to get my MJ to fully load and be operational.
I tried one suggested "fix" that did not work.
FIX: Unplug MJ
Delete MJ folder in app data
Plug in MJ
Let load and set-up.
Sign in.
(now on a ThinClient I did a commit after signing in then re-booted)... No change, still have to sign in.

Anyone know of a different fix?

mozerd · Post by **mozerd** » Wed Jul 09, 2008 7:19 am

The very same happened to me when I upgraded my TC from 256/256 to 512/512

The following worked:

1. Control Panel highlight magicJack.exe then End Process
2. Delete C:\Documents and Settings\Administrator\Application Data\mjusbsp
3. Delete Z:\Administrator\Local Settings\Application Data\tjnet
4. Quick Format the magicJack virtual drive D:\ [assuming that the MJ virtual drive is D:\]
5. Delete all folders and files from the magicJack virtual CD drive E:\ [assuming that the MJ CD drive is E:\]
6. Remove MJ from its USB interface wait a few seconds THEN re-insert the MJ back into it's USB interface
7. The MJ should now start the re-install of the software
8. When MJ prompts you - enter your ID/password and wait for Ready to Call to appear on the soft-phone
9. COMMIT then restart your TC

HendersonMike · Post by **HendersonMike** » Wed Jul 09, 2008 10:04 am

I can do everything you listed except #4... I right clicked the "D" drive and no "quick format" was listed let alone any format option.

mozerd · Post by **mozerd** » Wed Jul 09, 2008 11:03 am

HendersonMike wrote:I can do everything you listed except #4... I right clicked the "D" drive and no "quick format" was listed let alone any format option.

re #4: if the option to Format is not available to you just Delete all the contents of the "D" drive.

HendersonMike · Post by **HendersonMike** » Wed Jul 09, 2008 7:43 pm

Well, I followed your instructions and all I accomplished was to get my contacts list erased.
Have fixed that (previously made a copy of it).
Still have to sign in every time.

mozerd · Post by **mozerd** » Thu Jul 10, 2008 7:17 am

Describe the configuration [make, model, memory, etc] of your Thin Client -- and how has your TC been changed from the factory installed defaults?

HendersonMike · Post by **HendersonMike** » Thu Jul 10, 2008 2:35 pm

HP T5700
512 / 512
Any changes you will have to consult with HolmanGT for that but I would imagine all the things changed are mentioned thru-out the various ThinClient posts.

HendersonMike · Post by **HendersonMike** » Thu Jul 10, 2008 8:09 pm

Transferred my MJ back to the main computer to see if I still had to log in each time, and , yep, still had to (making sure it wasn't a ThinClient thing).

Went to "live chat support"

Talked with Maxwell
Told him my constant having to log in problem.
He had me click on the XP/Vista upgrade link.
Link would not work but I told him .... OK....Did it. (but did not do it)
He said he was going to re-fresh the servers on his side.
While I was waiting, I re-started MJ and had to log in. Did it 2 more times and the same thing.
He asked that if there was anything else.
I told him I had to re-log in 3 times since he re-freshed...
[pause][pause][pause]
He said he was going to transfer me to higher tech support.
While I was waiting on that, I decided to run that "upgrade" (all ready had it in my MJ installers folder).
Ran it - - worked like a charm - - No log on.
Re-started MJ 4 more times - - Success!!

OK...... Got it fixed.

So now, I plug it back into the ThinClient where it belongs.
Loading - loading - loading and then I get this -->

CRAP!!!!

Soooo ........ Put it back on the big comp and ------ same thing.

UGH!

Try this upgrade - - - Try that downgrade - - Nothing is working.
So, go back to tech chat and b4 I go to live, I put "ERROR BROKEN STORAGE" into the search box and I get "Please go my computer and locate the drive named Vista Only, Phone, or removable disk (make sure it is the magicJack drive). Right click that drive, click format, and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in".

So I format that drive, unplug, come back, plug in. WALLAH! After installing - MJ pops right up and ready to go !!

Do a few re-starts and good to go!!

Now, hesitation/fear sets in.
Gotta put it back on the ThinClient.

So ..... I do an lo & behold ........ Everything is Kosher.

Do 4 MJ re-starts -- No log on !!

Do a commit
Shut ThinClient down
Go make up my iced-tea jug.
Start the ThinClient back up.
MJ loads and ready to rock with NooOOOOOoooOOOOOoo log on.

Sorry, but I don't have one of those "live tech chat" horror stories for you. My session went quite satisfactory.

OK.... Back to being a happy camper again.............