Advice Needed - I get dial tone, but cannot make calls.
Moderators: Bill Smith, Pilot
Advice Needed - I get dial tone, but cannot make calls.
I have reconfigured by DSL, and Router following those manufacturer's instructions, but I cannot make an outbound call. The instructions posted on www.magicjack.com were inadequate and the "live" support didn't work either. Is there some simple fix that I am missing?
Re: Advice Needed - I get dial tone, but cannot make calls.
Okay, I give ... this thing sounded too good to be true and it seems that it is. It's going back.aja0girl wrote:I have reconfigured by DSL, and Router following those manufacturer's instructions, but I cannot make an outbound call. The instructions posted on www.magicjack.com were inadequate and the "live" support didn't work either. Is there some simple fix that I am missing?
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JohnnyFreightTRAIN
- Dan isn't smart enough to hire me
- Posts: 313
- Joined: Fri Aug 08, 2008 3:09 am
Well I'm sorry it doesn't work for you.
But, as laserjobs pointed out, we don't work for magicJack. We are just (for the most part) satisfied customers helping eachother and providing technical assistance. Magicjack tech support is a joke, so we join together for support.
Obviously weather or not you return your magicJack, it won't affect any of us. And it certainly doesn't change the fact that it works.
Search the forum, there's more info on here to choke a horse.
But, as laserjobs pointed out, we don't work for magicJack. We are just (for the most part) satisfied customers helping eachother and providing technical assistance. Magicjack tech support is a joke, so we join together for support.
Obviously weather or not you return your magicJack, it won't affect any of us. And it certainly doesn't change the fact that it works.
Search the forum, there's more info on here to choke a horse.
sounds like there is something blocking magicjacks connection to the internet. Can you recieve calls? Can you make a call from the softphone using the headset option? Have you tried turning windows firewall off (or others like zonealarm)? Disable any virus scan port blocking? Can you actually access the internet from your pc? have you run magicfix (not sure if this will help)? Can you try another pc possibly? Try bypassing your linksys router temporarily to see if thats the culprit. Try a different phone?
Like others have said, magicjack works fine for most. I even have my dish network recievers (2) dialing out using modem functions. If I can do that, surely we can get yours working. Yes, tech support sucks but that's what this site is for.
Like others have said, magicjack works fine for most. I even have my dish network recievers (2) dialing out using modem functions. If I can do that, surely we can get yours working. Yes, tech support sucks but that's what this site is for.
Did you try a landline # or a cell phone #? See if it works on a landline or 800 #. Then, if it does work on those but not a cell phone (outside of your area code), maybe this thread might be useful: http://www.phoneservicesupport.com/cann ... t2795.html
I'm just guessing that this might be the issue, as this is a very recent issue that has been affecting many people when trying to make calls to cell phones that are outside of their area code.
I'm just guessing that this might be the issue, as this is a very recent issue that has been affecting many people when trying to make calls to cell phones that are outside of their area code.
My MJ sometimes stops working, about every 4 or 5 days, don't know why so I either reboot the computer or just unplug and replug MJ and that fixes it. I assume the problem is comcast cable since I have one of my computers that only downloads backup data once a day from the internet but sometimes I have to pull up a web page to get a connection. I thought it was always on.