MagicJack does not support USB cable

ninjakb · Post by **ninjakb** » Wed Jul 02, 2008 4:14 pm

BE FOREWARNED!!!

I would just like to share my personal experience that I had with MagicJack and their 'customer support'. While we watch the cute video of Dan and his child on MagicJack's homepage and hoping that this will help cut our phone bill costs, they sit back and collect the dollars without supporting their product.

MagicJack will not support or replace the USB extender cable that they send WITH the MagicJack. After being run-around on their not-so tech support 'chat' and being 'transferred' to someone ('Therese') who claimed to be a floor manager, I was told that they will not replace this part even though it was shipped to me broken.
This creates a problem for those of us that cannot have the other USB plug blocked or headphone jacks. It also creates difficulty if your computer tower only has USB ports in the back of the tower. The USB extender cable becomes a necessity in these cases.
I was never offered an exchange and was refused one when I directly asked and told that they don't support it.

You get what you pay for I guess.

Post by **laserjobs** » Wed Jul 02, 2008 5:04 pm

I would email Dan about this. If you recieved a broken product it should be replaced.
[email protected]

shamindaf · Post by **shamindaf** » Wed Jul 02, 2008 9:40 pm

You can get a USB extender at Radio Shack. Talking to "Customer No Support" is a waste of time.

krieg · Post by **krieg** » Fri Jul 04, 2008 9:24 am

What I discovered was this........
My MJ will work fine with the short cable that comes with the product. If I use a 3 ft cable, no go. Don't know why, but the problem is probably on my end. SOOOOOO, I just mounted the MJ on the back of the computer with a piece of double sticky tape and everything works fine.

Movingbrook2 · Post by **Movingbrook2** » Wed Jul 30, 2008 3:10 am

Hi Guys, MJ does support USB extension cables. Mine is connected to one and it works just fine. this is my 2nd MJ.

GuyOnTheAir · Post by **GuyOnTheAir** » Fri Aug 01, 2008 2:24 pm

I also have no trouble at all using a USB extender cable. You can purchase them cheaply, even from a dollar store... That's where I got mine.

Matt9876 · Post by **Matt9876** » Thu Aug 14, 2008 5:10 pm

When I first used the supplied USB extension cable MJ didn't seem to detect the unit, but after a few disconnect/reconnects at both ends it worked and has continued to work as expected.

Not sure what this is all about but probably due to cheap manufacture process.

MJ is a USB power hungry device feed it with a good USB cable or powered hub. "Highly Recommended"

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

MagicJack does not support USB cable

MagicJack does not support USB cable

My experience