cant make a call
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cant make a call
when I dial a call it just goes back to the dial tone... I can receive calls
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devinmccloud
- MagicJack Contributor
- Posts: 56
- Joined: Mon Sep 08, 2008 2:02 am
Re: cant make a call
DUDE,patty86 wrote:when I dial a call it just goes back to the dial tone... I can receive calls
I am having the SAME freakin' problem. It just came out of nowhere.
I am in the 650 area code.
Calls are no longer coming in... it just rings and rings.
When I try to make a phone call, I dial the number and it goes back to dial tone.
PLEASE PLEASE PLEASE, if anyone has any ideas. I'm an end-user, but can't figure this out
Running XP SP2 all latest patches
Uniden DECT 6.0 telephone
Dell 1520 laptop
Motorola SURFboard cable modem w/ Astound/(ex-RCN)
Linksys WRT54GL w/ Tomato (latest) firmware.
NO, it is not the cable modem or router. Nothing has changed and it just happened out of the ordinary.
UPDATE: I just realized my MJ is saying my service is expired. omfg.
"Your license is active through AUGUST 07, 2008 "
I chatted with support a while back and they assured me that it would until August 07 2009 since I paid for 2 years of service.
I'm chatting with "Nadia" from MJ support now. She was completely useless. I talked to "Level 2" support and they assure me it'll be fixed in 2 hours. We'll see.
I copy pasted the entire transaction and am going to forward it to Dan B's email if it's not fixed within 4 hours.
"Your license is active through AUGUST 07, 2008 "
I chatted with support a while back and they assured me that it would until August 07 2009 since I paid for 2 years of service.
I'm chatting with "Nadia" from MJ support now. She was completely useless. I talked to "Level 2" support and they assure me it'll be fixed in 2 hours. We'll see.
I copy pasted the entire transaction and am going to forward it to Dan B's email if it's not fixed within 4 hours.
!!! SOLVED !!!
The problem was indeed that the customer service agent a long time ago lied to me and told me that my account would NOT expire. Well, it did.
I went to chat and spoke with "Nadia" who was absolutely clueless and useless. She kept asking me the same questions, over and over AND OVER again.
She transferred me to "Level 2" support. Her name was "Geraldine". If you need ANY billing issues, tech issues tell them to transfer you directly to "Geraldine". Paste this:
Geraldine: You can ask for me once an operator replied to you
Geraldine: Only us can access this certain issues
They should transfer you directly to her. I hope this helps save you guys some time and misery.
The problem was indeed that the customer service agent a long time ago lied to me and told me that my account would NOT expire. Well, it did.
I went to chat and spoke with "Nadia" who was absolutely clueless and useless. She kept asking me the same questions, over and over AND OVER again.
She transferred me to "Level 2" support. Her name was "Geraldine". If you need ANY billing issues, tech issues tell them to transfer you directly to "Geraldine". Paste this:
Geraldine: You can ask for me once an operator replied to you
Geraldine: Only us can access this certain issues
They should transfer you directly to her. I hope this helps save you guys some time and misery.
Re: cant make a call
Yea, mine is doing the same thing? Then I have to unplug it. Place it in a differ port? Im throwing it in the river soon? Then I get a really bad reception? You hear parts of the conversation? I switched 4 phones , and moved it to all the ports? It just sucks?patty86 wrote:when I dial a call it just goes back to the dial tone... I can receive calls
Lee