Is my MagicJack dead?

slicksam · Post by **slicksam** » Tue Oct 28, 2008 9:02 am

My magicjack started dropping out for a few days. Disconnect.. Reload...
Last Thursday, Got heavy static while using it. Friday morning.. Computer did not recognize MajicJack.... Windows prompt says unknown USB device or USB device not responding. The light is on.

I looked in My Computer, there is no longer a MagicJack "drive" there.

I've tried all upgrades, etc.. Different USB ports (everything else USB is working fine) Tried the tech support on their page (that is useless)

Plug MagicJack in.. Get the red warning that it must be plugged in...

Whats going on? Thanks!

hsweiss · Post by **hsweiss** » Tue Oct 28, 2008 1:12 pm

Is the blue light on when you plug it into a USB port? If not, is the USB port working - have you tried another USB and/or another computer?

slicksam · Post by **slicksam** » Tue Oct 28, 2008 4:58 pm

Blue light is on.... Windows xp says device is working properly. I've had it in every port on the machine.. Same thing on all..

Thanks.

grw · Post by **grw** » Wed Oct 29, 2008 10:38 am

slicksam wrote:Blue light is on.... Windows xp says device is working properly. I've had it in every port on the machine.. Same thing on all..

Thanks.

Yeah, it's dead. My did the same thing: unrecognized USB device. They sent me a replacement.

Seems there was some problem in some batch of dongles.

slicksam · Post by **slicksam** » Wed Oct 29, 2008 4:43 pm

Thanks. Thought It may be dead. How did you go about getting a replacement? Who/How did you contact them?

grw · Post by **grw** » Wed Oct 29, 2008 4:46 pm

slicksam wrote:Thanks. Thought It may be dead. How did you go about getting a replacement? Who/How did you contact them?

I went through MJ tech support (eecchhh!) and they put in an order for a new one. I then followed up with an email to MJ with a transcript of my discussion with tech support. it worked just fine for me, so I hope it works for you. (I was expecting it to be a real hassle, but it wasn't.)

slicksam · Post by **slicksam** » Wed Oct 29, 2008 5:03 pm

Thanks again. Yes I hate trying to type to those people in INDIA. I wasn't aware MJ had an email.. I looked all over for it... Would you have it?

Again, thanks

grw · Post by **grw** » Wed Oct 29, 2008 6:32 pm

slicksam wrote:Thanks again. Yes I hate trying to type to those people in INDIA. I wasn't aware MJ had an email.. I looked all over for it... Would you have it?

Again, thanks

Here it is:

Dan Borislow <[email protected]>

slicksam · Post by **slicksam** » Fri Nov 07, 2008 7:19 am

Thanks again for your help on the Email address. I have emailed them several times with only one reply. They included a link to d/l same setup file I had gotten time after time.

When I asked if i could get an adjustment or purchase a new dongle, I haven't had a reply since.

They do have a fiduciary responsibility to fulfill their Year of service which has been ordered and paid in good faith. I am very tempted to contact our State Attorney General and the Federal Trade Commission.
I am hearing horror stories on these people.

grw · Post by **grw** » Fri Nov 07, 2008 7:28 am

slicksam wrote:Thanks again for your help on the Email address. I have emailed them several times with only one reply. They included a link to d/l same setup file I had gotten time after time.

When I asked if i could get an adjustment or purchase a new dongle, I haven't had a reply since.

They do have a fiduciary responsibility to fulfill their Year of service which has been ordered and paid in good faith. I am very tempted to contact our State Attorney General and the Federal Trade Commission.
I am hearing horror stories on these people.

MagicJack does not have the best of reputations. The Better Business Bureau is not one of their fans, due to the issue of unresolved complaints.

I don't think customer service (or developing a good reputation) is high on their corporate objectives.

The thing is, this is a cheap service, period. And we get what we pay for. My expectations have been met, because they were pretty low to begin with. (But that is enough said on this off topic response.)

seadude · Post by **seadude** » Mon Dec 01, 2008 3:01 pm

I have the same problem two months ago... after several very long (~3-4hrs) online chat with the so call technical support, I finally receive a replacement last week... it's certainly not easy.

They keep promising me that they will sent me e-mail regarding the replacement every time... and I never receive any e-mail afterward... I think it took me a total of 8 to 10 "technical support" chat before I finally get an email... and then a replacement a week later... good luck...

Darkman90808 · Post by **Darkman90808** » Mon Dec 01, 2008 3:47 pm

Yeah, it's dead. My did the same thing: unrecognized USB device. They sent me a replacement.

Curiousity question: When you received your replacement MJ, did you get a new/different number or were you able keep your old number?

JohnnyFreightTRAIN · Post by **JohnnyFreightTRAIN** » Sun Dec 07, 2008 2:54 pm

I can't seem to get a reply from dan at his magicjack email.

Try his AOL email, I got a response hours after I sent it!

[email protected]

grw, The BBB doesn't like any company that isn't a paying member. So I give the BBB a big "F". They are a joke.

az2008 · Post by **az2008** » Sun Dec 07, 2008 3:16 pm

JohnnyFreightTRAIN wrote:grw, The BBB doesn't like any company that isn't a paying member. So I give the BBB a big "F". They are a joke.

The BBB may be similar to a protection racket. But, Shake-Down Dan's business practices make him a target-rich environment.

I don't think all the complaints, and the FFF rating can be attributed even remotely to MJ being noble and refusing to pay extortion.

Mark

HolmanGT · Post by **HolmanGT** » Sun Dec 07, 2008 3:35 pm

Jonny, AZ,

The BBB is a total waste of time and always has been. Vendor just use it to hang a sign in their window "BBB Member" like it meant something. It is a kin to Industries ISO 9000 crap. Which is another extortion racket. and all it does is allow the Industry to hang another sign int their window "ISO 9000" certified. Neither sign means anything and neither outfit has kicked anyone out - they would have to be crazy, they would lose their extortion money.

I also have sent a few emails to [email protected] in the past month with no answer. It used to be an excellent method of self escalating your problem.

az2008 · Post by **az2008** » Sun Dec 07, 2008 3:54 pm

HolmanGT wrote:The BBB is a total waste of time and always has been.

Sorry if this is turning into a "review" topic. But, that still doesn't explain all the complaints. MJ has real problems. There are businesses who don't succumb to BBB's "protection" racket. But, they also don't have the volume and severity of complaints.

In business, discretion is the better part of valor. Maybe MJ would benefit from paying the BBB. They could consider it a "consulting" fee to help them get an image makeover. Because, MJ really does need some kind of help in this department.

It's a great product at a great value. I want to see it succeed. But, I just wouldn't minimize the seriousness of the problem just because another business has its own distasteful facet.

Mark

HolmanGT · Post by **HolmanGT** » Sun Dec 07, 2008 4:19 pm

az2008 wrote:
HolmanGT wrote:The BBB is a total waste of time and always has been.
Sorry if this is turning into a "review" topic. But, that still doesn't explain all the complaints. MJ has real problems. There are businesses who don't succumb to BBB's "protection" racket. But, they also don't have the volume and severity of complaints.

In business, discretion is the better part of valor. Maybe MJ would benefit from paying the BBB. They could consider it a "consulting" fee to help them get an image makeover. Because, MJ really does need some kind of help in this department.

It's a great product at a great value. I want to see it succeed. But, I just wouldn't minimize the seriousness of the problem just because another business has its own distasteful facet.

Mark

Hey Mark,

You wrote this post with such elegance I am not sure if it was directed at me or not and if it was I am not offended but I was not trying to justify or condone anything the BBB or MJ does or doesn't do.

I Think MJ is sold with the same integrity and approach as KaBoom. A late night hustle, that if it works for you great if not bitch to someone that cares. The strange part about Dan is he has dragged his daughter into the advertisements, which is not the usual behavior for "Carnival Huckster".

I have some opinions about what MJ is trying to do and customer endearment is not one of them. I don't really want to debate this but I get the impression they are trying to hurt the "Heavy Hitters" Cable, AT&T and Virizon so bad that the MJ buy-out dollar value would look like the number generated by a computer look to see if PI is a rational number.

Mark, I am with you I love my MagicJack, it has saved me a lot of money and I would recommend it to any of my friends as long as they are mentally sound and not near the edge, one go-around with a bad MJ unit would put some over the edge.