VOICE MAIL HELP.. HELP

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SHYBOY
MagicJack Newbie
Posts: 5
Joined: Sat Sep 27, 2008 6:10 am
Location: GLENDALE CA

VOICE MAIL HELP.. HELP

Post by SHYBOY »

I am a newbie.. The voicemail forward to my email is the most important feature for me... The free calls are fine but i love this feature.... It works for a few days and then dissapears for days at a time.. Not hours; days...
It has been "gone" for several days and then back for 1 hour yesterday... off again...

Everything is set correctly on the software.... I was in contact with a real person at MJ a couple of weeks ago and all i got from them was "it should be ok now".. It was.... for 24 hrs

HELP :(
az2008
MagicJack Sensei
Posts: 1404
Joined: Wed Aug 20, 2008 12:57 pm
Location: Tempe, AZ

Post by az2008 »

I've had problems with voice mail for the past 2-3 weeks. Back around the Sept. 20 I had trouble deleting voice mail. It would delete 3-4 msgs, then hang on one. I'd dial back in and the ones I'd deleted were still there. I had to delete them one at a time, quitting and dialing back in between each one.

Then, a day or two ago I noticed I had 5-6 voice mails from a week ago that I was never notified of. And, there were some voice mails I'd deleted back then.

Not sure what else to say except, like everything else MJ: 1) you get what you pay for. 2) Wait awhile and it should get better (they're probably making changes).

Mark
SHYBOY
MagicJack Newbie
Posts: 5
Joined: Sat Sep 27, 2008 6:10 am
Location: GLENDALE CA

Post by SHYBOY »

I AGREE... JUST LIKE A WOMAN... CAN'T LIVE WITH THEM OR WITHOUT
Sativarg
MagicJack Newbie
Posts: 1
Joined: Tue Nov 04, 2008 2:58 pm

Post by Sativarg »

I have gotten my voicemail forwarding back twice now by adding an additional Email address to my account. If you Log onto http://my.magicjack.com and scroll down to ACCOUNT EMAIL
then click Details you will see:
ImageImage
All accounts are referenced by the email address(es) that you provide. You may add an additional email address to your account or disable an email address that you had previously provided. Each email address is stored with its own password, so we ask you to provide one with the new email address.
MORE INFO:We do require that you always have at least one email address assigned to your account. If you'd like to change your email address, just add the new address and then delete the old one. "Account" signifies the email address that we use when we need to contact you. Even if you have more than one magicJack™ on your account, only one email address is associated with your account. "Voicemail" signifies the email address that our voice messaging service uses to send emails that contain voice messages. This may be different from your account email, but does not need to be different. Each magicJack™ may be configured with a different email address, or the same email address if you prefer.
My voicemail was not forwarding to my email so I opened a new Gmail account and added it to Magicjack
I then assign it to Voice Mail with the Radio Button Image provided. I had notifications immediately that I generated by calling my number myself as a test.

Unfortunately this "fix/workaround" only lasted two days and I had to reassign the voicemail to my original email address again today to start getting notifications again. It appears that Magicjack has some problems with their server administration or software. I hope that service is not going to continue to deteriorate.
SHYBOY
MagicJack Newbie
Posts: 5
Joined: Sat Sep 27, 2008 6:10 am
Location: GLENDALE CA

YOU ARE CORRECT

Post by SHYBOY »

Y :? es you are correct.. I tried that also... Actually it has been working fine for some time now... Yes they were havings server problems... I love it anyway...
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