Sent a reply to there verification email to cancel my order.This was 3 hours after the order was placed.Do you think they will cancel the order and refund my money?
Thanks
Cancellation
Moderators: Bill Smith, Pilot
Hi, please make sure you contact the Tech Support. Have your order canceled by them. If they say that your order is already shipped, all you have to do is wait for the package. And as soon as you receive it, chat them back for an RMA or process it yourself. Attach the RMA on the package and send it back to their return address.
As for the refund, you have to make sure that the money is already taken off your account. If it says "No payments made on this account" on their end, then it means they did not take your money yet. So you will not be charged after 30 days since the date of shipment. Also, make sure that your package will be received by them.
If it says "Payment" on their end, then you have to make sure that the package will be sent and received by them. Because they will only process the refund once they receive your package with the RMA. I suggest you use a postal service that offers a tracking number such as USPS.
Oh, and yeah, this isn't a technical support hihi
As for the refund, you have to make sure that the money is already taken off your account. If it says "No payments made on this account" on their end, then it means they did not take your money yet. So you will not be charged after 30 days since the date of shipment. Also, make sure that your package will be received by them.
If it says "Payment" on their end, then you have to make sure that the package will be sent and received by them. Because they will only process the refund once they receive your package with the RMA. I suggest you use a postal service that offers a tracking number such as USPS.
Oh, and yeah, this isn't a technical support hihi
Just refuse delivery. Problem solved. No postage and RMA to deal with.Contessa wrote:Hi, please make sure you contact the Tech Support. Have your order canceled by them. If they say that your order is already shipped, all you have to do is wait for the package. And as soon as you receive it, chat them back for an RMA or process it yourself. Attach the RMA on the package and send it back to their return address.
If the charge hits your credit card, call MJ at the number listed on the wiki FAQ. If you can't get them to reverse the charge, just call your credit card company and dispute it.
Mark
See the MagicJack Wiki (FAQ, How-To, history and more).
Report to the credit-card company that he canceled the order (following their solicitation to do so), refused delivery and tried to contact them to reverse the charge.Contessa wrote:What does dispute means?
I just wouldn't spend a lot of time trying to get MJ to do what they offered him to do (cancel it based upon an email).
Mark
See the MagicJack Wiki (FAQ, How-To, history and more).