Horrible sound when answering a call

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Don123
magicJack Apprentice
Posts: 24
Joined: Fri Feb 13, 2009 5:27 am

Horrible sound when answering a call

Post by Don123 »

I have done my best to read the posts, there is just too many :-), i have noticed when i answer a call i get this real high pitched noise at the start, is this normal? and is there a fix for this?
The noise it like you get if you dial a fax number.
tony
Dan Should Pay Me
Posts: 509
Joined: Sun May 04, 2008 1:03 pm
Location: Vancouver, BC

Re: Horrible sound when answering a call

Post by tony »

Don123 wrote: The noise it like you get if you dial a fax number.
Any chance you have a fax plugged into your magic jack and the fax is answering? Search the forums for "fax machine answer", I recall some discussion about fax machines or fax software on the computer inadvertently answering calls.
Don123
magicJack Apprentice
Posts: 24
Joined: Fri Feb 13, 2009 5:27 am

Re: Horrible sound when answering a call

Post by Don123 »

tony wrote:
Don123 wrote: The noise it like you get if you dial a fax number.
Any chance you have a fax plugged into your magic jack and the fax is answering? Search the forums for "fax machine answer", I recall some discussion about fax machines or fax software on the computer inadvertently answering calls.
At first i thought yes this could be the problem but the fax machine has been packed away for 2 weeks now...we are moving yet we still get this problem.
HolmanGT
MagicJack Sensei
Posts: 1127
Joined: Tue Jan 08, 2008 7:13 am
Location: Saint George, UT

Post by HolmanGT »

Don123,

I don't believe there is anything you can do on your end to eliminate the problem.

I have had it at times int the past where it was almost every call, lately it is pretty infrequent. Nothing has been changed on my end except for staying with the latest updates, which now has become very difficult to avoid.

I am very confident that it is an MJ quirk, bug or possibly a feature. :wink:
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
puniversal
MagicJack Newbie
Posts: 3
Joined: Mon Feb 16, 2009 2:13 pm

Post by puniversal »

Yes... much of the audio qualiry problems come from MagicJack's servers...

Yesterday, I had perfect sound quality... Today, I have much static (hissing sound) on all my calls...

MJ need to work out such problems fast to maintain interest...
HolmanGT
MagicJack Sensei
Posts: 1127
Joined: Tue Jan 08, 2008 7:13 am
Location: Saint George, UT

Post by HolmanGT »

puniversal wrote:Yes... much of the audio qualiry problems come from MagicJack's servers...

Yesterday, I had perfect sound quality... Today, I have much static (hissing sound) on all my calls...

MJ need to work out such problems fast to maintain interest...
"MJ need to work out such problems fast to maintain interest..."

I agree completely but I don't think MJ has the word "fast" in their vocabulary.

I find my self using other Telephone solutions more and more, especially if it is an important call or business related. The hour to hour surprises every time you pick up the MJ handset are starting to get a little old.
Last edited by HolmanGT on Mon Feb 16, 2009 5:06 pm, edited 1 time in total.
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
Don123
magicJack Apprentice
Posts: 24
Joined: Fri Feb 13, 2009 5:27 am

Post by Don123 »

When we are 100% moved we will be getting a normal service where at least those ringing in will hear ok.
And then we will just use the MJ to make long distance calls, at least it will help a bit.
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