Had problems from day 1

custer · Post by **custer** » Sun Feb 01, 2009 5:09 pm

I ordered a Magic Jack and while ordering the one year plan I hit the back button and it slapped the five year plan on it. I got on chat with MagicJack and explained what happened. They put me on with a supervisor named Roy, he said "no problem, I'll cancel the 5 year plan. That was Jan.4 09, I got my bank statement and I had 2 charges on it 1 for a one year plan and 1 for a 5 year plan. Also, after about 2 weeks ,I started gettin solication calls, hey only 2 people knew my phone number, I asked Magic Jack if they were selling our phone numbers and the woman kinda got upset with me" We would NEVER do such a thing" is what she said.
I don't like being lied to and especially when it comes to taking my money.
I'm sending back the MagicJack, I don't have any trust in them, not after i was lied to. Now all I have to do is worry about getting my money refunded after I send the Item back. With all the crap that's happened, I wish i had never even ordered it.

robert492 · Post by **robert492** » Sun Feb 01, 2009 5:22 pm

I got the MJ,...really like it. I guess it just the idots working there that gives it a bad name,.and the founder too. If a company is not honest right off the bat,.it will give it bad review,..as it did you...

custer · Post by **custer** » Sun Feb 01, 2009 5:38 pm

I would have kept the one year plan if Roy the supervisor had not lied to me. Everytime you go on a chat session you always get different answers, it's like noone is on the same wave length there.

robert492 · Post by **robert492** » Sun Feb 01, 2009 6:14 pm

I totally agree. I imagine they have a large turnover of employee's.

tlcbj41v · Post by **tlcbj41v** » Tue Feb 03, 2009 1:17 am

custer wrote:I would have kept the one year plan if Roy the supervisor had not lied to me. Everytime you go on a chat session you always get different answers, it's like noone is on the same wave length there.

They are no different from other service providers,
most customer service representative knows SH*T when we complain
to them. As if they were programmed to answer in a systematic way...

If MJ would be able to find a way to PROPERLY train their CSRs, and can ACTUALLY attend to our problems personally, its going to be a different ballgame, I have no qualms with my current service with them, but I did have experiences (BAD) with them in the past, and I know how FRUSTRATING it is to argue over the internet.

Anyway, cheers guys..!

custer · Post by **custer** » Mon Feb 09, 2009 7:43 pm

Well, I found out today the lieing assholes at MagicJack are not going to refund me for the five year plan I was slapped with when I ordered it. I told them they could take the money and shove it up their GOD DAMN ass. And if the admin here wants to ban me for saying what I said to them and how I feel, so be it.

mberlant · Post by **mberlant** » Mon Feb 09, 2009 10:01 pm

custer, may I presume that through all of this frustration you found time to document all of this with your credit card company and have the charges reversed?

az2008 · Post by **az2008** » Mon Feb 09, 2009 10:07 pm

custer wrote:Well, I found out today the lieing assholes at MagicJack are not going to refund me for the five year plan I was slapped with when I ordered it.

File a complaint with the BBB. See the BBB links at the wiki's "cons" page, near the bottom of the page.

Mark

custer · Post by **custer** » Tue Feb 17, 2009 9:48 pm

Hey, I got a phone number to call to get a refund, this is real good, the bitch on the phone said my refund was to be back in my account in 3 to 5 days, that's been over 10 days ago and still no refund............ Magic jack sucks

custer · Post by **custer** » Tue Feb 17, 2009 9:49 pm

I wish I had never heard of this Magic jack shit, they are alll liars

az2008 · Post by **az2008** » Tue Feb 17, 2009 9:57 pm

custer wrote:I wish I had never heard of this Magic jack shit, they are alll liars

Me too.

Mark

custer · Post by **custer** » Tue Feb 17, 2009 10:04 pm

They tell you they will do something and then you find out they lie. Even their corporate office lies, ..... What a frigging dipshit company, they all are liars

custer · Post by **custer** » Tue Feb 17, 2009 10:07 pm

I reccomend that everyone buys a Magic Jack, and you'll find out it won't last out for what you paid for, with the liars that are on there, it's gonna go down, and the sooner the better

custer · Post by **custer** » Tue Feb 17, 2009 10:09 pm

They can kiss my ass, and i hope their shit fails and they get sued by every phone company out there

mberlant · Post by **mberlant** » Tue Feb 17, 2009 10:25 pm

custer wrote:I reccomend that everyone buys a Magic Jack, and you'll find out it won't last out for what you paid for, with the liars that are on there, it's gonna go down, and the sooner the better

So, let me understand your logic. Because you personally are having a bad time with your personal magicJack experience you want to boost MJ's business by wishing that "everyone" purchase a magicJack? Did I miss something? Are you a disgruntled customer, or are you really a magicJack Customer Service representative who has been sent to spy on us?

Boondocs · Post by **Boondocs** » Tue Feb 17, 2009 11:11 pm

spam as far as I can see