Confused...

[lcompton]

Good evening.

Just after Thanksgiving I purchased the five-year extension for magicJack service for my primary magicJack, which I no longer use. When the call caps appeared in mid-late December (and within 30 days of my purchase date for the service extension), I requested that magicJack cancel the extension and refund my USD59.95, which they have (without any trouble what-so-ever, I might add.)

Here's the confusing part, my.magicJack.com still shows an expiration date of 23 April 2014. I suppose it could simply be a clerical error and my magicJack will die a natural death this coming 23 April. Does anyone have any thoughts on this? I thought about contacting customer support and advising them of their error, but I just can't bring myself to engage in such a needless episode of self-torment.

[maine-iac]

Lisa,

I believe you have done your part to try to remedy this situation. You can't blame yourself for their clerical error. If it really bothers you, I suppose you could try billling chat to straighten it out. However, when they see that your MJ has a five year extension and it hasn't been paid for, they might charge your card again. Just think of all those here that have complained that they paid for an extension and didn't get it. I think it's a wash.

[mberlant]

You can only get mired deeper by trying to pursue this. Your hair will turn gray, your face will wrinkle and your shrink will increase his fee. It won't be pretty. Enjoy the service or put it away in a drawer.

[magicjackjoe]

Since Magic Jack upheld their part by refunding you the extension - I would notifiy them of the error still showing and give them the opportunity to fix it - cash register honesty

[oldtimercurt]

I'd just let it ride. They'll probably fix it with one of their stealthy updates.

OTC

[lcompton]

Good evening, maine-iac.

I believe you have done your part to try to remedy this situation. You can't blame yourself for their clerical error.

This is essentially true. I seem to be troubled by the fact that I know something is wrong and am reluctant to attempt to remedy it because doing so involves excruciating pain (i.e. dealing with customer support.)

If it really bothers you, I suppose you could try billling chat to straighten it out. However, when they see that your MJ has a five year extension and it hasn't been paid for, they might charge your card again.

The idea that they might try to charge my credit card again hadn't occurred to me. That's a scary thought.

Just think of all those here that have complained that they paid for an extension and didn't get it. I think it's a wash.

In fairness to the magicJack folks, I haven't had any problems with being charged prior to the end of the 30-day trial or not receiving things that I've purchased. And, the magicJack folks were dears when I requested the refund for the five year extension.

In the final analysis, I'll do the right thing. I'm just looking for reasons not to deal with it. Unfortunately, there aren't any.

I appreciate you taking the time to share your thoughts.

[lcompton]

Good evening, mberlant.

You can only get mired deeper by trying to pursue this. Your hair will turn gray, your face will wrinkle and your shrink will increase his fee. It won't be pretty. Enjoy the service or put it away in a drawer.

You're probably correct. An endeavor to correct this mistake is not likely to be too successful. Perhaps, if I set my sights just a little bit lower -- say, a good-faith effort to correct the issue -- and not expend too much energy on it, I can feel comfortable that I did my part in spite of any undersirable result.

Fortunately, my psychotherapy was completed nearly 25 years ago. Regrettably, there does seem to be some dissent as to whether or not I am cured. The good news is that there aren't anywhere near as many voices in my head as there once was. I guess we can't please everyone. So it goes...

[lcompton]

Good evening, magicjackjoe.

Since Magic Jack upheld their part by refunding you the extension - I would notifiy them of the error still showing and give them the opportunity to fix it - cash register honesty

Of course, this is a very sensible suggestion. I quite agree.

I will report back on my results after I have ventured into the world of magicJack customer support.

[lcompton]

Good evening, OTC.

I'd just let it ride. They'll probably fix it with one of their stealthy updates.

My thought is that even though my.magicjack.com reports an expiry date of 23 April 2014, the magicJack will in fact die on 23 April 2009. In other words, I was thinking that the indicated date of expiration is not tied through software to the actual expiry date of the magicJack device.

In any case, I'm going to make a good-faith effort to resolve the issue. We'll see what happens...

[maine-iac]

I appreciate you taking the time to share your thoughts.

Anything for you, Lisa!

[mberlant]

The good news is that there aren't anywhere near as many voices in my head as there once was.

That is good news! It means that you have fewer different avenues of advice to choose amongst. Now all you need is a speech-to-text converter in your brain. After all, it is much easier to work from a transcript than from a tape.