No Complaints

VoipDude · Post by **VoipDude** » Fri Mar 06, 2009 10:07 pm

I've had my magicJack for over a year now, and I really can't say I have any complaints. For the price, there is no service that even comes close. There have been a few minor glitches, but nothing I couldn't work out.

I feel badly for all those who have had issues. Part of the problem is that there are so many different PC configurations out there, and sometimes magicJack doesn't play nice with them.

Overall, I have been pleased, and hope this service continues for a long time.

az2008 · Post by **az2008** » Fri Mar 06, 2009 10:18 pm

VoipDude wrote:Part of the problem is that there are so many different PC configurations out there, and sometimes magicJack doesn't play nice with them.

Do you really believe all the people who are reporting problems making calls (and hearing anything) changed their configurations?

Mark

VoipDude · Post by **VoipDude** » Sat Mar 07, 2009 9:03 pm

Mark,

You misunderstood my post.

I did not state anything about people "changing" their configuration. I stated that there are so many different PC configurations out there, meaning every computer has different software, programs, firewalls, virus programs, etc., running, which can affect magicJack performance, as well as cause conflicts or issues.

VoipDude

az2008 · Post by **az2008** » Sat Mar 07, 2009 9:08 pm

VoipDude wrote:I stated that there are so many different PC configurations out there, meaning every computer has different software, programs, firewalls, virus programs, etc., running, which can affect magicJack performance, as well as cause conflicts or issues.

Yet when they install Skype or vbuzzer.com, and make a test call they have no problem?

Mark

jonfk2 · Post by **jonfk2** » Sat Mar 07, 2009 10:18 pm

ViopDude

I agree with you. I have been using MJ for over a year as my ONLY phone service, with almost NO problems.

mberlant · Post by **mberlant** » Sun Mar 08, 2009 12:21 am

az2008 wrote:Yet when they install Skype or vbuzzer.com, and make a test call they have no problem?

For Skype, it is likely because Skype an instant messaging platform that permits voice payloads in its messages, as opposed to being a SIP platform. As such, and also being a closed protocol, they are free to pursue connectivity in any manner they wish.

For vbuzzer.com, it is likely because they don't rely upon client device constraints to protect their ToS from abuse. Unlike MJ, Vbuzzer only has local unlimited plans. So, they charge by the minute for calls outside your local calling area to other destinations in Canada or to the US. With Vbuzzer you are permitted to use any softphone or hardware device you wish. You may download their softphone, if you wish. But, if it doesn't work well in your particular configuration you are completely at liberty to substitute any other SIP softphone you desire or use a hardware device.

VoipDude · Post by **VoipDude** » Sun Mar 08, 2009 12:42 pm

mberlant,

Thanks for expounding upon this, and adding clarification to my post.

VoipDude

az2008 · Post by **az2008** » Sun Mar 08, 2009 1:25 pm

mberlant wrote:For Skype, it is likely because Skype an instant messaging platform that permits voice payloads in its messages, as opposed to being a SIP platform. As such, and also being a closed protocol, they are free to pursue connectivity in any manner they wish.

I agree. But, how does that make them more immune to differences in customer computer configuration?

SIP handles very little traffic. RTP handles the bulk of traffic. Both are simply standardized protocols to get a particular job done. Neither protocol would be more or less inclined to customer hardware/software conflicts than custom implementations (using HTTP, for example).

I'm not buying the argument that the people having problems with MJ are only thus because they have a cheap, Chinese-made motherboard. Or, clicked on a few too many greeting cards. Or, installed browser toolbars, etc. I've seen too many people say they switched to a different VOIP service and report 100% improvement.

I do agree that the way MJ (needlessly) makes the USB dongle integral to the services use can lead to over-complicated installs. I think it would be simpler if the service used a downloadable softphone, and provided an optional USB ATA device. That would help isolate installation incompatibilities. It might also help users think about reverting back to softphone only when they suffer from low-power problems.

Mark

mberlant · Post by **mberlant** » Sun Mar 08, 2009 7:22 pm

Skype's closed protocol does not make them immune. Rather, it makes them flexible.

MJ's softphone is subject to the limitations of SJPhone, which is customized for MJ but not modified (the SIP client engine remains untouched), and the U3 half of the dongle that controls the configuration and security bits of the installation.

I also don't believe that the hardware complement has anything to do with anyone's problems, save for the way the software works with them. There is nothing magical about putting a TigerJet chipset and a U3 chipset inside the same piece of plastic, hardware-wise. It's the "magic sauce" that is mucking up some people's works.

az2008 · Post by **az2008** » Sun Mar 08, 2009 8:04 pm

mberlant wrote:I also don't believe that the hardware complement has anything to do with anyone's problems,

I don't believe the software complement does either. There's nothing about the bits sent for SIP (control information) or RTP (voice stream) that could be fouled up (such as recent "fade out," "no audio" and "choppy voice" reports) by someone's computer hardware or software configuration any more than Skype's proprietary implementation of those same transmission functions.

As far as I can tell, the only thing about MJ that is susceptible to a users hardware/software configuration is the USB/ATA device. Which is why I've said in the past that it seems like a bad idea for MJ to predicate usage upon that device.

Also, running dongleless is a good way to eliminate that as the problem (if someone can get past the initial installation steps).

Mark

cdwaldron · Post by **cdwaldron** » Mon Mar 09, 2009 12:23 am

Mark,
I have enjoyed many of your posts over the last few months. That said, you seem to go out of your way to be argumentative on occasion. This is such an occasion. The OP says that "Part of the problem" is multiple configurations. He didn't claim advanced degrees or experience in the field, just his thoughts. You pounced on him and asked if he thought "all" those people changed their configurations. Lighten up.

MOA · Post by **MOA** » Mon Mar 09, 2009 12:39 am

VoipDude wrote:I've had my magicJack for over a year now, and I really can't say I have any complaints. For the price, there is no service that even comes close. There have been a few minor glitches, but nothing I couldn't work out.

I feel badly for all those who have had issues. Part of the problem is that there are so many different PC configurations out there, and sometimes magicJack doesn't play nice with them.

Overall, I have been pleased, and hope this service continues for a long time.

I agree ... for all the problems been good enough so far

az2008 · Post by **az2008** » Mon Mar 09, 2009 2:08 pm

cdwaldron wrote:The OP says that "Part of the problem" is multiple configurations. He didn't claim advanced degrees or experience in the field, just his thoughts. You pounced on him and asked if he thought "all" those people changed their configurations. Lighten up.

Sorry. I interpreted the comment about user hardware/software configuration as being a problem "part of the time" (in the context of praising MJ for faultless operation) to be denying other problems exist. I.e., focusing on the least occurrence of problems; that when people do have problems, it's this.

Saying user hardware/software configurations is "part of the problem" leaves out a lot of problems that are far more common (lately) than the occasional install problem, or Nero incompatibility.

If I were going to throw a bone to those having problems, it would be an admission that they're having problems due to things that are in MJ's control (infrastructure breakdown, poor change control, lack of notice when changes/outages occur, oversold/overloaded servers).

Mark

luigi2008 · Post by **luigi2008** » Mon Mar 09, 2009 7:58 pm

cdwaldron wrote:Mark,
I have enjoyed many of your posts over the last few months. That said, you seem to go out of your way to be argumentative on occasion. This is such an occasion. The OP says that "Part of the problem" is multiple configurations. He didn't claim advanced degrees or experience in the field, just his thoughts. You pounced on him and asked if he thought "all" those people changed their configurations. Lighten up.

I can't agree with you more. I love my MJ.

VoipDude · Post by **VoipDude** » Mon Mar 09, 2009 8:08 pm

cdwaldron,

Thank you for your post.

You understood the intent of my post, and expressed my thoughts in reference to Mark's response.

VoipDude

ret27m · Post by **ret27m** » Fri Mar 13, 2009 11:31 pm

LOL az2008 has ran alot of good folks away from this site, i rarly even come here any longer because all he likes to do is argue with people, thank goodness those good folks he ran off invited me to a private forum that dont have people running behind every post and demeaning the poster. Keep an eye here, he will be all over this like white on rice.

mberlant · Post by **mberlant** » Sat Mar 14, 2009 12:19 am

From where I sit, az2008's contributions here are well above 99% helpful. From time to time we all react too quickly due to fatigue or stress or some other factor in our lives and we have to be reminded of what we overlooked. Mark has done that for me, and I appreciate that support. I believe we owe him that much.

cdwaldron · Post by **cdwaldron** » Sat Mar 14, 2009 2:32 pm

I'm afraid I have to disagree. This is the 'Rants & Raves' section so if somebody goes off on occasion this is the place to do it. Marks contributions are priceless and one needs to develope a thick skin and the ability to ignore posts when necessary. That is the nature of open public forums.
Good luck to all.

Kif Kroker · Post by **Kif Kroker** » Sat Mar 14, 2009 9:00 pm

Everyone has their own irritating qualities. I think overall Mark has helped many people here and I thank him for his help. Plus I love his Dr. Strangelove avatar, that is an awesome movie.

Mr_Dasher · Post by **Mr_Dasher** » Sat Mar 21, 2009 8:37 am

I agree - I think Mark has done a great job helping out in the forum and helping it to stayed focused.

I also agree that this is the "Rant and Rave" section and except for personal attacks on Dan (which I think should be deleted) anything goes.

D

MagicPhoneMan · Post by **MagicPhoneMan** » Sun Mar 29, 2009 12:59 pm

VoipDude wrote:I've had my magicJack for over a year now, and I really can't say I have any complaints. For the price, there is no service that even comes close. There have been a few minor glitches, but nothing I couldn't work out.

I feel badly for all those who have had issues. Part of the problem is that there are so many different PC configurations out there, and sometimes magicJack doesn't play nice with them.

Overall, I have been pleased, and hope this service continues for a long time.

I agree, no problems here after 1 year.

francois · Post by **francois** » Sat May 09, 2009 12:53 pm

i have 3 MJ and have never had a problem with them at all
1 in west palm beach at mother in laws house
and 2 i use in Atlanta GA and they work 100% of the time and 1 of them i use when i travel to Dominican Republic 3 times a year and use it with wifi and has always worked people have called me and i am working from the beach it is great and they think i am in Atlanta
so i have LOVED my MJ thanks dan
they will all like die after i post this lol
ok cheers have a good weekend

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