Magic Jack dropping the internet connection ??

[LKLJ0920]

Magic Jack sits idle on PC - then drops the internet connction. The internet is good when I look at the connection (and works with other PCs in the house) so only MJ is not connected to internet anymore. Happens frequently. I disabled McAfee thinking messgaes they send are interferring, but made no diff. Any other suggestions?? Thanks!

[murphy]

Run Device Manager and verify that your USB root hubs are not set to turn off to save power.

[LKLJ0920]

I am not sure how I would know if it is doing that to my USB hubs...what would I look for exactly? Thanks!

[mberlant]

It depends upon what OS your PC is running. You didn't mention yours. There are different threads here that discuss doing this on the various OSes that members are using.

[LKLJ0920]

Dan you Rock! THe USB was indeed set to 'save energy'! I would not have known this - MJ central should put this on its FAQ, it is such a simple fix and a BIG problem!! I have Windows XP, so 'saving energy' is probably likely with XP. Thanks!