Can't make outgoing calls

[mackphaeder]

when i try to make a call all i hear is static. i have been through corded and cordless phones, tried powered hub, changed phone cords,used upgrade.exe formatted drive, restarted cycled modem and router changed drive letters and spent endless hours with techs,changed drive letters you name it.

Anyone hava another suggestion?

Here is my last tech seesion for a laugh

Please wait for a site operator to respond.
You are now chatting with 'Gerald'
Gerald: Hello, how may I help you?
mack: i can't make calls it goes through but does not ring on the other phone and i hear nothing i can receive calls
mack: itried 3 different phones a powered usb hub and upgraded 3 times
Gerald: Let me help you with that Mack.
Gerald: May I ask, Does the dial pad reads " ready to call " now ?
mack: yes
mack: tried to make call with softpad same result
Gerald: Now please restart your magicjack. On your dial pad click menu > advanced user's > restart >
mack: restarting but tried that too many
Gerald: You are most welcome. Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the " CLOSE " button on the top right of this screen and the survey will appear. Thanks again!
Gerald: Please disregard the last message above
Gerald: My mistake. I am sorry for that
mack: you did not answer anything
Gerald: When its back and ready to call. Make a test call. Dial 1 then the phone number.
mack: dialed1 area code and phone number call does not even go through
Gerald: Now please unplug the magicjack for 15 seconds and plug it back in.
mack: ok hold on
Gerald: Sure.
mack: ok plugged back in and started shwos ready to call
Gerald: Now make a test call
mack: tried to make call hear some static and the call shows on the other phone hear nothing when answered
Gerald: Try calling a different number
mack: ok hold on
Gerald: Sure thing
mack: ok shows ringing on softpad i hear nothing in headset
Gerald: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Gerald: http://upgrades.magicjack.com/upgrade/upgrade.exe
mack: ok hold on i ran it 3 times before our chat but will run again
Gerald: Okay
mack: ok ran upgrage again same result hear a little static in receiver
Gerald: Please go to menu on your magicJack, click headset/volume control and lower the volume for both microphone and speakers to about 1/3 of max.
mack: even though i am using a phone/
Gerald: Yes
mack: ok done tried to make call same result
Gerald: Are you using a corded or cordless phone ?
mack: cordless
Gerald: Go into your control panel
Gerald: and open your sound option.
Gerald: Choose hardware and then microphone.
Gerald: Turn up the sensitivity in the volume box.
Gerald: The same applies to the audio in the telephone.
mack: where is the volume box
mack: are you there?
Gerald: Its there
mack: it is where
Gerald: Yes
Gerald: Its on the dial pad
mack: yes what where is the volume box
Gerald: Okay.
mack: i am looking at the dial pad where does it say volume box or sensitivity
Gerald: Now close it Mack.
mack: close what
Gerald: That window
mack: what window
Gerald: Sound option.
mack: i dont have a sound option on the softpad
Gerald: Okay.
mack: okay what
Gerald: On your magicJack dial pad click menu and volume/headset control. Can you toggle between telephone and headset there?
Gerald: If using a phone, choose "Telephone"
Gerald: If using a headset/speakers, choose "Headset"
mack: i have chosen telephone
Gerald: Now please restart your magicjack. On your dial pad click menu > advanced user's > restart >
mack: ok hold on
mack: ok restarted tried to make call still static
Gerald: When its back and ready to call. Make a test call. Dial 1 then the phone number.
mack: same result static on line although the call goes to the other number when answered no connection
Gerald: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ezekiel'
mack: ok
Ezekiel: Hello Mack!
mack: ok you see my problem?
Ezekiel: Please let me read your previous chats before I proceed so that I can assist you better.
mack: ok
Ezekiel: Thank you
Ezekiel: One moment please...
Ezekiel: Thank you for holding Mack.
Ezekiel: Are you using the extension cord?
mack: if you mean the usb extension received with the magic jack as stated above no
Ezekiel: I see.
Ezekiel: Thank you
mack: are you there
Ezekiel: Please go to My Computer and locate the drive named Vista Only, Phone, or removable disk (make sure it is the magicJack drive). Right click that drive, click format, and click start.
mack: just to be clear you want me to format the magic jack drive
Ezekiel: Yes
Ezekiel: Did you saved some phone numbers to your contact list?
mack: drive formatted and i did have contact phone numbers
Ezekiel: Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again.
mack: tried to make call softpad shows ringing and active but don't hear anything in receiver
mack: how many time am i to run upgrade this will make 5
Ezekiel: That is okay.
Ezekiel: Just run it because you formatted the magicjack
mack: it wants me to register the magic jack
Ezekiel: Fill up the form
mack: hold on
Ezekiel: Okay
mack: ok done i lost all my contact numbers and still have the same problem
Ezekiel: One more time please Unplug magicJack, wait 15 seconds, and plug magicJack back in.
mack: ok
Ezekiel: Do you have now the dial pad?
mack: hold on it is starting
mack: yes have dial pad
Ezekiel: Okay
Ezekiel: Make a test call againplease.
mack: did that same problem
Ezekiel: Right click on "my computer" then select "Properties".
Ezekiel: Click the "Advanced Tab"
Ezekiel: You will see a something called "Performance" click on the "Settings" button there.
Ezekiel: Now click the "Advanced" Tab in there as well.
Ezekiel: Now you will see something called "Processor Scheduling". There check the round button called "Background Services"
Ezekiel: Now click "Apply" and then "OK"
Ezekiel: Click "OK" again.
Ezekiel: Now restart your magicJack and try a couple of calls to see if the quality improves.
mack: hold on
Ezekiel: k]
mack: restarting
Ezekiel: Okay
mack: same problem
Ezekiel: 1Please download the DivX Player from www.divX.com
mack: what is that program
Ezekiel: It will help to enhance your audio quality
Ezekiel: Download only the freeware offered by the site.
mack: done what now the magic jack it has worked in the past just last nite
mack: same problem
mack: the magic jack is defective
Ezekiel: Now right click on my computer and select "manage". In there click on "Disk Management".
mack: ok now what
Ezekiel: On the right side you should among other things see two drives. One is called "MagicJack" and the other is called either "Phone" or "Vista Only".
mack: ok now what
Ezekiel: First right click on the one called "MagicJack" and then select "Change Drive Letters and Paths". In there select "Change" and then use the scrolldown menu to select "X". Click ok, you will get a pop up asking you to confirm, press yes.
mack: done
Ezekiel: Now do the same thing with the drive called "phone" or "Vista Only". Name that one "Y".
mack: done
Ezekiel: Now exit device manager and then unplug your magicJack. Now restart your computer and when you are up and running again, plug in your magicJack.
mack: if i restart the computer our session is ended
mack: well?
mack: are you there
Ezekiel: Please chat back to us and you can ask for my name to continue the process.

[mberlant]

What happens if you use a microphone and speakers/headphone connected to your PC's sound card? If you get intelligible conversation (forgiving the nature of such microphone and speakers), you probably have a defective dongle. If, on the other hand, you get the same static and the other party hears the same nothingness, your problem is in your PC/router/ISP/internet chain.

My money is on a defective dongle.

[mackphaeder]

I, through just "exploring" found a fix at least for me

Here's my fix on a vista machine
Control panel > hardware and sound >manage audio devices > Playback >
highlight Handset > properties > advanced > default properties> make sure that the default is TELEPHONE QUALITY