HELP!!! is MJ down!!! ??

jimisbell · Post by **jimisbell** » Tue Jun 09, 2009 2:07 pm

For the last 12 hours I have had a message on screen that says that for the next 60 seconds I should not dial because there is an upgrade in progress. I have NO phone service and the message never goes away. I also have a message that I should "double click here" because there is no internet connection. But there IS internet connection, because I am using it NOW>>>>Is there a problem with MJ?

jimisbell · Post by **jimisbell** » Tue Jun 09, 2009 4:13 pm

I noticed that 12 people have read this. None have responded. Does that mean your phone service is down but you dont want to talk about it. Or does that mean your phone service is ok, and you dont want to talk about it ? ? ? ?

Geese, someone talk. Either your service is fine and MJ is NOT down and I should start looking elsewhere....or your service is down and I should relax till its back in service.....

either case I would like to hear about it.

maine-iac · Post by **maine-iac** » Tue Jun 09, 2009 4:14 pm

jimisbell wrote:For the last 12 hours I have had a message on screen that says that for the next 60 seconds I should not dial because there is an upgrade in progress. I have NO phone service and the message never goes away. I also have a message that I should "double click here" because there is no internet connection. But there IS internet connection, because I am using it NOW>>>>Is there a problem with MJ?

Twelve hours? Man, you're patient. I would have rebooted that thing hours ago.

noodler2 · Post by **noodler2** » Tue Jun 09, 2009 4:14 pm

Have you tried restarting the phone? Have you tried to double click where it asks?

jimisbell · Post by **jimisbell** » Tue Jun 09, 2009 4:16 pm

I did reboot, and it still comes back to the same message that in the next 60 seconds I will be recieving an important upgrade......but it never changes.

I Take it you dont have that message and all is well??

jimisbell · Post by **jimisbell** » Tue Jun 09, 2009 4:17 pm

Double clicking on the message flashes a "registration" screen that immediately disappears.

mmagic · Post by **mmagic** » Tue Jun 09, 2009 5:51 pm

Same here: "important upgrade" message on a maroon background, double-clicking flashes a registration window. Logging off and back on restarts MJ with the same behavior.

jimisbell · Post by **jimisbell** » Tue Jun 09, 2009 6:10 pm

I think the upgrade broke something as it relates to the HP Thin Client because it works fine on my Desktop, but no longer on the Thin Client.

maine-iac · Post by **maine-iac** » Tue Jun 09, 2009 6:51 pm

jimisbell wrote:I think the upgrade broke something as it relates to the HP Thin Client because it works fine on my Desktop, but no longer on the Thin Client.

Not the case. My thin client works fine; no problems.

stroths · Post by **stroths** » Tue Jun 09, 2009 6:59 pm

For those running XP Embedded (XPe) on their thin clients, you must COMMIT and reboot or the changes will not stay from the upgrade which will cause issues.

On the HP's there is a little lock on the taskbar near the clock in Windows. Right click that and choose "Commit" after MJ has run its upgrade.

VaHam · Post by **VaHam** » Tue Jun 09, 2009 8:49 pm

Mine is doing the same thing on my desktop running XP Pro SP3.

VaHam · Post by **VaHam** » Tue Jun 09, 2009 9:04 pm

Ok I got my desktop working by going into the softphone advanced setting and clicking on the majicfix option. This takes you to the MJ site where you can download a update.exe file. I downloaded the file left the softphone running and ran the update file. The softphone closed and apparently the update finished however the softphone did not restart automatically. I manually restarted the softphone from the desktop icon and up popped a screen asking me to verify my email address and MJ login password. Once I did that the softphone loaded and functions normally.

mmagic · Post by **mmagic** » Wed Jun 10, 2009 12:04 am

A friendly soul PM'd me to try a manual upgrade. Worked here. (Oops wrong forum--I'm on XP SP3.)

El Gato Feo · Post by **El Gato Feo** » Wed Jun 10, 2009 1:02 pm

I still have no phone service! error msg 'magicJack was unable to contact our registration server." I chatted with support and they apologize.
What's going on? Have you a resolution for this?

pozer · Post by **pozer** » Wed Jun 10, 2009 2:53 pm

Hey guys bet im riding along, been having the same issue for the last 36hrs. Ive tried every trick in the book includin the support team, got a powered USB hub, upgraded a zillion times, deleted a couple of times n same ol message keeps popin up. Im begining to believe its MJ and not my PC....Any new solution is definitely welcome

enjoythemusic · Post by **enjoythemusic** » Wed Jun 10, 2009 4:58 pm

pozer wrote:Hey guys bet im riding along, been having the same issue for the last 36hrs. Ive tried every trick in the book includin the support team, got a powered USB hub, upgraded a zillion times, deleted a couple of times n same ol message keeps popin up. Im begining to believe its MJ and not my PC....Any new solution is definitely welcome

Ditto, an AM NOT happy. i posted my problems on another thread. NOT HAPPY AT ALL!!!!!!

pozer · Post by **pozer** » Wed Jun 17, 2009 11:58 am

Hi pple just thot id let u know my magic jack is finally up n runnin (again). My hunch was that some virus or spy ware had disabled my internet connection since i wasnt able to install Mcfee or avant antivures from the net it kept statin "no internet connection available"
Im not a really techie person but my solution was really simple-system restore. I restored to a month prior. n it works just fine. Hope this helps someone someday...it can be pretty depressin.

El Gato Feo · Post by **El Gato Feo** » Mon Jun 22, 2009 2:47 am

Appears the server WAS down for 4days. I restarted my MJ and she connected ALLS WELL.
Thanks

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

HELP!!! is MJ down!!! ??

HELP!!! is MJ down!!! ??

Re: HELP!!! is MJ down!!! ??

Don't forget to Commit

MJ server still DOWN!! 24hours down?

MJ works