Consolidated ATA Troubleshooting Information

j1sjeep · Post by **j1sjeep** » Thu Jun 11, 2009 3:01 pm

Well, since we have a few people working, some people partially working, and some people not working at all... We've also got a lot of good info to rule in\out different possibilities. Problem is we have several threads going on the topic and the information is scattered. I propose we use this thread to post "just the facts"in a structured manner. no side-bars and no thread hijacking. BTW, it would be foolish to not consider that some of the info posted hasn't been planted as a diversionary tactic.

I think this might help weed some of it out. Poll will help us keep track...

Status: OK / Partial /Dead
Does your ATA successfully register?: Y\N
Device: PAP2, etc
Your Proxy: proxy1.miami.talk4free.com, etc (especially important if you're fully op)
Proxy IP: 216.234.79.8, etc
Symptoms: Only inbound\outbound, fast busy, etc
Additional Relevant Info:

Cut & paste
Status:
Does your ATA successfully register?:
Device:
Your Proxy:
Proxy IP:
Symptoms:
Additional Relevant Info:

j1sjeep · Post by **j1sjeep** » Thu Jun 11, 2009 3:11 pm

Status: Dead
Does your ATA successfully register?: N
Device: Zoom 5801
Your Proxy: proxy1.miami.talk4free.com
Proxy IP: 216.234.79.8
Symptoms: Fails to register.
Additional Relevant Info: Checked to see if round robin DNS was being used, does not appear so.

UncleRunkle · Post by **UncleRunkle** » Thu Jun 11, 2009 3:24 pm

Status: DEAD as a doornail
Does your ATA successfully register?: NO
Device: Linksys RTP300
Your Proxy: proxy01.chicago.talk4free.com
Proxy IP: 216.234.69.8
Symptoms: "Not Registered"
Additional Relevant Info: When the update occurred, I did not have to login with a username/password.

Cablespider · Post by **Cablespider** » Thu Jun 11, 2009 4:23 pm

Status: Dead
Does your ATA successfully register?: No
Device: Cisco ATA186
Your Proxy: proxy01.chicago.talk4free.com
Proxy IP: 216.234.69.8
Symptoms: No dial tone...nothing
Additional Relevant Info:

Edit 6/13: I got popped today. The ATA is completely dead now.

mesamagic · Post by **mesamagic** » Thu Jun 11, 2009 4:48 pm

Status: Fully Operational
Does your ATA successfully register?: Yes
Device: Linksys PAP2T-NA
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: None. Both inbound/outbound work plus all CID/voicemail etc... fully functional
Additional Relevant Info: Updated yesterday when ATA did not work - had to plug-in the dongle to do update once - got new password and new User-Agent MagicJack/1.80.484a (SJ Labs) - Just put in ATA that new password and new User-Agent and change Register expire from 30s to 180s ( the rest are unchanged ) ATA registered but has only oneway sound ( can hear other-end but they cant hear me ) Unchecked Codec " Prefered codec only" then everything's back to normal as of now. ( Note : this is my new MJ account, still in 30 days trial if it helps )

bgfrmnyc · Post by **bgfrmnyc** » Thu Jun 11, 2009 6:17 pm

Status: No Go
Does your ATA successfully register?: NO
Device: Linksys PAP2T-NA
Your Proxy: proxy01.losangeles.talk4free.com & proxy01.newyork.talk4free.com
Proxy IP: 216.234.70.8
Symptoms:
I have a 1 year Old Jack and a new one still in 30 day trial. After the update, neither work with PAP2T-NA. Pulled SIP info for both with Stroth's Suite.

I tried quite a few proxies and none of them are working with my SIP Info

dallasib1485 · Post by **dallasib1485** » Thu Jun 11, 2009 7:25 pm

Status: Dead
Does your ATA successfully register?: No
Device: PAP2T
Your Proxy: proxy01.tampa.talk4free.com
Proxy IP: 67.90.16.6
Symptoms: Cant Register
Additional Relevant Info:

spoonsslick · Post by **spoonsslick** » Thu Jun 11, 2009 7:30 pm

Status: Semi/Working
Does your ATA successfully register?: Yes
Device: RT31P2
Your Proxy: proxy01.losangeles.talk4free.com:5070
Proxy IP: n/a
Symptoms: None. no incoming or outgoing.
Additional Relevant Info: I got it to register, one step closer... at least its not still trying to connect to server

but when someone calls in, it hangs up automaticlly or gets straight to voicemail. when i dial out, i get busy signal. Can someone that has a working ata as of now post their dialing plan? maybe thats it?? thank you in advance.

i changed.....
My old password to the updated password, which i got from MagicJack_Utilities v1.6
SIP User Agent Name: MagicJack/1.80.484a (SJ Labs)
Register Expires: 0
Proxy: proxy01.losangeles.talk4free.com:5070

oldtimercurt · Post by **oldtimercurt** » Thu Jun 11, 2009 8:45 pm

Status: Working
Does your ATA successfully register?: Yes
Device: PAP2T-NA
Your Proxy: proxy01.tampa.talk4free.com
Proxy IP: 67.90.16.6
Symptoms: None
Additional Relevant Info: My password didn't change. User Agent was only change made based on pulling SIP info with Stroths Utility. I've tried with both miami and tampa proxies and both work.

Any chance that some of the problem situations involved multiple registrations?

OTC

trek101 · Post by **trek101** » Thu Jun 11, 2009 9:25 pm

Status: DOA
Does your ATA successfully register?: No
Device: Linksys RTP300
Your Proxy: proxy1.atlanta.talk4free.com
Proxy IP: 216.234.78.8
Symptoms: registration failed
Additional Relevant Info: Changed registration expires to 0 and was able to get dialtone; unable to make or receive calls. 30 minutes lost dialtone all together...

rusabus · Post by **rusabus** » Thu Jun 11, 2009 9:48 pm

Status: Dead
Does your ATA successfully register?: No
Device: Trixbox
Your Proxy: proxy01.saltlakecity.talk4free.com
Proxy IP: 67.108.236.70
Symptoms: Fails to register, cannot make outbound, inbound goes straight to MJ voice mail
Additional Relevant Info: New password successfully retrieved using MJinfo, but no affect. Dongle works as expected.

youneeq · Post by **youneeq** » Thu Jun 11, 2009 10:07 pm

Status: Dead
Does your ATA successfully register?: N
Device: Axon IP PBX 2.01
Your Proxy: proxy1.Detroit.talk4free.com
Proxy IP: 67.91.177.70
Symptoms: 401 Unauthorized
Additional Relevant Info:
I've had my MJ acct for 13 months. Last working register with Axon IP PBX was Jun 9th at 9:45a EST. Next register failed at 10:15a EST. Plugged in my MJ USB dongle yesterday and it updated and got a new pwd. Updated pwd on my IP PBX and still get 401 Unauthorized. Cannot update user-agent string or expire. Axon sucks in that respect.

If anyone needs me as a guinea pig lemme know. When you guys figure this out I have a feeling I'll be switching PBX servers...

gardila · Post by **gardila** » Fri Jun 12, 2009 1:14 am

#1
Status: Dead
Does your ATA successfully register?: No
Device: SPA3102
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: Cannot register.
Area code: (949) 945-XXXX
Additional Relevant Info: IP location: Colombia

#2 (Line 1)
Status: Ok
Does your ATA successfully register?: Yes
Device: PAP2T
Your Proxy: proxy1.miami.talk4free.com
Proxy IP: 216.234.79.8
Symptoms:
Area code: (305) 320-XXXX
Additional Relevant Info: IP location: Colombia

#2 (Line2)
Status: Dead
Does your ATA successfully register?: No
Device: PAP2T
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: Cannot register.
Area code: (949) 630-XXXX
Additional Relevant Info: It did regsiter several times after the update but after the registration period expired the only way to re-register it was by changing the SIP port. IP location: Colombia

#3 (Line 1)
Status: Ok
Does your ATA successfully register?:
Device: PAP2T
Your Proxy: proxy1.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms:
Area code: (714) 586-XXXX
Additional Relevant Info: IP location: US

Update: today (06/14/09) ATA #2-Line1, stopped working...

SnowmansIC · Post by **SnowmansIC** » Fri Jun 12, 2009 2:51 am

Line 1: Old MJ (Jul 08) not upgraded
Status: Dead
Does your ATA successfully register?: No
Device: Grandstream HT 496
Your Proxy: proxy1.nashville.talk4free.com
Proxy IP: 66.104.96.198:5070
Symptoms: Will not register - dead

Line 1: Old MJ (Jul 08) dongle upgraded following the hit
password and proxy info changed - tried different proxy new and old with no luck
Status: Dead
Does your ATA successfully register?: No
Device: Grandstream HT 496
Your Proxy: proxy01.columbus.talk4free.com
Proxy IP: 67.91.233.134:5070
Symptoms: Will not register - dead

Line 2: New MJ (May 09) not upgraded
Status: Working
Does your ATA successfully register?: Yes
Device: Grandstream HT 496
Your Proxy: proxy1.nashville.talk4free.com
Proxy IP: 66.104.96.198:5070
Symptoms: None. Fully functional Incoming and outgoing, CID

Additional Relevant Info:
New to forum - so just got everything working a few weeks ago on my ATA. So I went out and purchased second MJ to travel with but didn't load it in since I didn't want to register twice with same account.

Had my old MJ info setup in my ATA. It died a few days ago same time nearly everyone else started to have problems. Tried inputting new info after the update with no luck at all. So I loaded my info for the new MJ and it worked. Not sure how long it will stay up but I'm willing to try different suggestions from the experts if it will help find a solution for the rest.

nulland · Post by **nulland** » Fri Jun 12, 2009 3:10 am

Status: Dead
Does your ATA successfully register?: No
Device: PAP2-NA
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: Can't connect to login server
Additional Relevant Info:

nuihc · Post by **nuihc** » Fri Jun 12, 2009 8:25 pm

Thanks Domingo. However, is there anyway we can talk you into posting screenshots of your system, sip, provisioning, regional, line 1, and user 1 screens using the "advanced" view? (with all private information redacted of course)

Using just the basic screens you provided I've already found a couple of items you do differently than do I.

In any case thanks for the screens you already provided.

B4tm4n · Post by **B4tm4n** » Fri Jun 12, 2009 9:56 pm

Status: Semi/Working
Does your ATA successfully register?: Yes
Device: Linksys SPA2102-R
Your Proxy: proxy01.chicago.talk4free.com:5070
Proxy IP: n/a
Symptoms: Changed"registry expire to 0" from 3600, changed "User-Agent=MagicJack/1.80.484a (SJ Labs)" and changed password (from info gatherd from Strothtools) My ATA doesnt display PW's so I am not sure if it changed. Also tried a few diff proxys tampa,miami(same results).
Origonally ATA was dead.. Once I changed the settings, I get a dial tone but when I dial I get a fast busy, and no incomming calls straight to voice mail.

mjsbz · Post by **mjsbz** » Fri Jun 12, 2009 10:22 pm

Status: Partial, incoming
Does your ATA successfully register?: yes
Device: SPA2100
Your Proxy: miami
Proxy IP: 216.234.79.8
Symptoms: incoming works, outgoing doesn't.
Additional Relevant Info: Had to sent my registry expire setting to 600 to get it to register.

oldtimercurt · Post by **oldtimercurt** » Sat Jun 13, 2009 1:48 pm

Update to my original input. ATA is now DEAD. Dan finally caught up with me.

OTC

Post by **laserjobs** » Sat Jun 13, 2009 2:07 pm

ATA now dead here too

mesamagic · Post by **mesamagic** » Sat Jun 13, 2009 3:48 pm

Ditto !!!

Dan's got me finally and my ATA now becomes a dead brick

thisiskate · Post by **thisiskate** » Sat Jun 13, 2009 4:36 pm

Don't take me wrong, but looking at this thread, I have a felling like someone from MJ started it to see what they can do to kill the remaining working ATAs.

testing123 · Post by **testing123** » Sat Jun 13, 2009 4:53 pm

thisiskate wrote:Don't take me wrong, but looking at this thread, I have a felling like someone from MJ started it to see what they can do to kill the remaining working ATAs.

Finally, a voice of reason ....

j1sjeep · Post by **j1sjeep** » Sat Jun 13, 2009 9:18 pm

thisiskate wrote:Don't take me wrong, but looking at this thread, I have a felling like someone from MJ started it to see what they can do to kill the remaining working ATAs.

Sorry to break it to ya... But you're wrong. I'm still working to fix our ATA's. I highly doubt that the information gleaned from this thread would do anything more than point out where MJ failed to update a server here or there. They would have figured it out without our help.

srvctek · Post by **srvctek** » Sat Jun 13, 2009 9:24 pm

HEY ANYONE HERE LOOKING AT THIS THAT WORKS FOR DAN PLEASE TELL US WHAT HE DID TO BRING DOWN OUR ATA'S, YOU WILL FEEL GOOD ABOUT YOURSELF KNOWING YOU DID THE RIGHT THING, YOU WILL BE A HERO TO MANY!

hepe · Post by **hepe** » Sun Jun 14, 2009 10:31 am

Status: Alive n kickin
Does your ATA successfully register?: yes
Device: SPA 3102
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: NONE
Additional Relevant Info: I changed my area code after that im back alive n Kickin

alphabeta · Post by **alphabeta** » Sun Jun 14, 2009 12:07 pm

hepe wrote:Status: Alive n kickin
Does your ATA successfully register?: yes
Device: SPA 3102
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: NONE
Additional Relevant Info: I changed my area code after that im back alive n Kickin

Please tell how did you change the area code? You mean to say you got new number with diff. area code?

hepe · Post by **hepe** » Sun Jun 14, 2009 6:16 pm

alphabeta wrote:
hepe wrote:Status: Alive n kickin
Does your ATA successfully register?: yes
Device: SPA 3102
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: NONE
Additional Relevant Info: I changed my area code after that im back alive n Kickin
Please tell how did you change the area code? You mean to say you got new number with diff. area code?

yes change your area code and telephone number that's the only solution

anis_ber · Post by **anis_ber** » Sun Jun 14, 2009 6:46 pm

hepe wrote:
alphabeta wrote:
hepe wrote:Status: Alive n kickin
Does your ATA successfully register?: yes
Device: SPA 3102
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: NONE
Additional Relevant Info: I changed my area code after that im back alive n Kickin
Please tell how did you change the area code? You mean to say you got new number with diff. area code?
yes change your area code and telephone number that's the only solution

should i just change the number to any number or specific number, im ready to change it since i just bought it?
thx for help

nuihc · Post by **nuihc** » Mon Jun 15, 2009 1:08 am

domingo wrote:Here ya go. all of them except my subscriber chunk. If you want I will dump the sip setup again.

My second sip line i use for work or my second mj for fax. Since my network is setup with a vpn gateway to my office , I use the mj and my other sip account over the vpn link to work then out to the net.

Let me know if there is any other personal info in there and I will edit the post.

Very good point brought up by thisiskate

removed links to pics.

I can't say I blame you Domingo. Thanks anyway. Maybe I can figure this thing out soon or the idiots at MJ will finally see the light.

But I doubt it. In fact, my call quality has seriously deteriorated since the upgrade. Now I am having to redial numbers 3-4 times before a call goes through, just got a call tonight that refused to go to VM when I didn't answer, and call quality which used to be rock solid now sucks!

Damn an upgrade!

pol · Post by **pol** » Tue Jun 16, 2009 7:50 am

hepe wrote:
alphabeta wrote:
hepe wrote:Status: Alive n kickin
Does your ATA successfully register?: yes
Device: SPA 3102
Your Proxy: proxy01.losangeles.talk4free.com
Proxy IP: 216.234.70.8
Symptoms: NONE
Additional Relevant Info: I changed my area code after that im back alive n Kickin
Please tell how did you change the area code? You mean to say you got new number with diff. area code?
yes change your area code and telephone number that's the only solution

I changed but still no success

1 chance of change number lost now

spikeinin · Post by **spikeinin** » Thu Jul 23, 2009 11:07 am

How did you change the area code from that? I guess you may have to tech us.

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