Getting [Error 401] message when MJ Starts up

magicjack327 · Post by **magicjack327** » Sat Jun 13, 2009 6:54 pm

I am new here.I hope someone can help me. I am getting a error message when I startup my MJ. I tried reboot computer,leaving MJ unplug for 10 min=No help. It shows

"please restart your magicjack and try again [error 401]"

bitstopjoe · Post by **bitstopjoe** » Sat Jun 13, 2009 6:56 pm

If you have a firewall try to disable it and see if the MJ works. OR you may have to add MagicJack.exe to the firewall as an ok file to run.
IF you do not have a firewall have you tried it on a different USB port? A different PC?

Joe Sica

magicjack327 · Post by **magicjack327** » Sat Jun 13, 2009 7:01 pm

bitstopjoe wrote:If you have a firewall try to disable it and see if the MJ works. OR you may have to add MagicJack.exe to the firewall as an ok file to run.
IF you do not have a firewall have you tried it on a different USB port? A different PC?

Joe Sica

Joe, Thanks 4 replying

I have Zonealarm. Can you walk me through to see if it set right. also the computer clock is set correct. The ZoneAlarm went through update day ago.

bitstopjoe · Post by **bitstopjoe** » Sat Jun 13, 2009 7:24 pm

Chances are Zone Alarm has an ICON in the lower right of your screen
Try to right click on that icon and see if there is a disable or exit. Try both if one doesnt work.

See if that helps.
YEARS ago I had many problems with Zone Alarm which didnt go away untill I uninstalled it!! I now use Comodo and it is very very good and very very free. My MJ works just fine with it ( other than getting beeps now since MJ did an update this past Tuesday.

Joe Sica

luigi2008 · Post by **luigi2008** » Sat Jun 13, 2009 7:42 pm

magicjack327 wrote:I am new here.I hope someone can help me. I am getting a error message when I startup my MJ. I tried reboot computer,leaving MJ unplug for 10 min=No help. It shows

"please restart your magicjack and try again [error 401]"

I got the exact same error this morning. Downloaded the upgrade.exe from MJ website fixed it.

enjoythemusic · Post by **enjoythemusic** » Sat Jun 13, 2009 9:46 pm

ADMIN, please consoldate to my thread totled " No serial number passed." Am working on a soltuion with a 'higher authority'. This is a COMMON problem which there is no solution at this time. Thanks.

MagicPhoneMan · Post by **MagicPhoneMan** » Tue Jun 16, 2009 5:59 pm

I had the same problem. the current upgrade.exe fixed it http://www.magicjack.com/1/magicfix.asp

bobbypab · Post by **bobbypab** » Thu Sep 16, 2010 12:28 pm

Try to fix windows registry with RegCure/Registry Mechanic software. It works for me 100%.

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Getting [Error 401] message when MJ Starts up

Getting [Error 401] message when MJ Starts up

Re: Getting [Error 401] message when MJ Starts up

Re: Getting [Error 401] message when MJ Starts up