I will be calling Verizon Customer service soon...
I can call landlines and other wireless numbers but not Verizon... Text chat posted...
He then asked for the phone numbers I used and apologized for the inconvenience.Samantha: Hello, how may I help you?
Shawn: Hello
Samantha: Hi Shawn
Shawn: I cannot make calls.... It has a Recorded message " your call cannot be completed as dialed"
Shawn: If I reset the MagicJack it will work for one call and then not work anymore
Samantha: May I have your magicjack phone number/\?
Shawn: 541*******
Shawn: sorry
Samantha: Its okay..
Samantha: Is your magicjack plugged in right now?
Shawn: yes
Samantha: Is the dial pad up and reads "ready to call"?
Shawn: yes it is ready to call
Samantha: Okay
Samantha: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Samantha: http://upgrades.magicjack.com/upgrade/upgrade.exe
Samantha: Please click the underlined message and click run
Samantha: tell me when you are done
Shawn: ok it says ready to call
Samantha: Please try to place call
Shawn: I already have and it has the recorede message" your call cannot be completed as dialed
Shawn: the Number I am trying to call is my cell phone 541*******
Samantha: How did you dial the number?
Shawn: I use the area code 541 and then the seven digit number
Shawn: so it woud be 541*******
Samantha: Please try to dial 1 first
Shawn: ok
Shawn: Same recorded message...
Shawn: I can call the magic jack just fine but it just wont call out
Samantha: Can you call a landline number?
Shawn: I will try... one second
Samantha: Okay
Shawn: ok the land line works just fine..... is this a switching issue on Magicjacks side?
Samantha: No Shawn
Samantha: Please try to call a different cellphone number
Shawn: ok
Shawn: ok I tried calling my work cell pnone... It works.. The network is AT & T and my personal phone is Verizon
Shawn: I just tried calling mu wifes cell phone and it does not work either... same network Verizon
Samantha: Okay Shawn
Samantha: Click the start button on your desktop and click run
Samantha: Then type in firewall.cpl and click Ok
Shawn: This computer does not have that command...
Shawn: There is no firewall on this computer
Shawn: it is Windows Embedded
Shawn: XP
Samantha: Click the start button on your desktop and click run
Samantha: Then type in firewall.cpl and click Ok
Shawn: I have done that and it says..." Command does not exist"
Shawn: The requested feature is not available
Samantha: Please try to do it again
Samantha: Make sure you type it in properly
Shawn: ok
Shawn: " The requested feature is not available"
Samantha: Do you have a different computer available where we can try to plug in your magicjack?
Shawn: yes...
Samantha: Okay
Samantha: Please try to plug it in
Shawn: one second please...
Samantha: Okay
Shawn: ok it is "Ready to call"
Samantha: Okay
Samantha: Please try to place a call
Shawn: Same recorded Message....
Samantha: One moment please...
Samantha: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Shawn: ok
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Rodney'
Rodney: Hi Shawn.
Shawn: hello
Rodney: How are you?
Shawn: ok
Rodney: May I put you on hold for a moment as I review your previous chat/s for me to be able to assist you further on this matter?
Shawn: Yes that is fine
Rodney: One moment please...
Rodney: Thank you for waiting Shawn.
Rodney: Please unplug the magicJack.
Shawn: ok
Shawn: done
Rodney: Go to "My Computer". From menu bar go to Tools and select Folder Options. In there click on the View tab.
Shawn: just a sec... I am on a Vista machine now with the MagicJack
Rodney: I see.
Rodney: Please disregard above since that is for Xp.
Rodney: Go to "Computer". From menu bar go to Organize and select Folder Options. In there click on the View tab.
Shawn: ok I am there
Rodney: In there make sure the option "show hidden files and folders is checked". Now click OK.
Shawn: ok that is done
Rodney: Now double click on your hard drive (usually called C:). In there double click on the folder called Users then the folder under your name.
Shawn: ok done
Rodney: In there double click on "Application Data" then click on "Roaming". Right click the folder called "mjusbsp" and select Delete option.
Shawn: ok the " Application Data" folder does not allow access but the AppData folder has the roaming folder
Rodney: Please look for mjusbsp folder.
Shawn: ok I am in the folder now
Rodney: Right click the folder called "mjusbsp" and select Delete option.
Shawn: ok deleted
Rodney: Now please plug in back the magicJack into a different USB port.
Shawn: ok installing....
Rodney: Okay.
Shawn: ok "Ready to call"
Rodney: Please try to place a call.
Shawn: ok I have the same recorded message with the verizon phone but calling the AT&T phone works fine
Rodney: Please be informed that there are some phone providers that blocked magicJack. How you tried calling the number by placing 1 before it?
Shawn: yes I have tried the "1" with the same result..... I have been using the Maigjack for more than a year now with my Verizon cell phone with no issues untill just resently
Shawn: the past two weeks there has been issues
Rodney: Have you tried calling Verizon about this/
Rodney: ?
Shawn: I will try them.... but I can call the magicjack from the Verizon phone without issue
Has anyone else had this issue?
BTW I have upgraded and also used the MJ recovery file.
