Does the MJ service go down?

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schwim
magicJack Apprentice
Posts: 14
Joined: Sat May 16, 2009 8:54 pm
Location: Western NC
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Does the MJ service go down?

Post by schwim »

Hi there everyone,

Sitting at home, I saw an email for a voice message come in, but I'm sitting by the phone and it never rang. I picked up the phone and dialed a couple numbers successfully. Then I used my cell phone to call the MJ number and got a busy signal(the phone was properly cradled).

I live in North Carolina and I have heard some people complain of phone issues due to Verizon handing over the landline service to another company. I'm wondering if I'm having a problem because of that or if the MJ switchboard system sometimes has problems?

Sorry for the ignorant wording, but I don't know much about the phone business. I just wasn't sure whose fault it is that people can't call me :)
az2008
MagicJack Sensei
Posts: 1404
Joined: Wed Aug 20, 2008 12:57 pm
Location: Tempe, AZ

Re: Does the MJ service go down?

Post by az2008 »

schwim wrote:I saw an email for a voice message come in, but I'm sitting by the phone and it never rang.
That's happened to me recently. Other times I didn't receive an email, but had a voice msg when I checked. Or, the opposite: I receive the email, but when I check my voice msg it's not there.

I wouldn't use MagicJack for anything important, like a contact number when applying for a job.

MagicJack is like a box of chocolates. You never know what you're gonna get.

Mark
See the MagicJack Wiki (FAQ, How-To, history and more).
schwim
magicJack Apprentice
Posts: 14
Joined: Sat May 16, 2009 8:54 pm
Location: Western NC
Contact:

Post by schwim »

Thanks for your response, but in regards to my question: Are there times that the MJ system is down(not the local hardware) or can I assume that if inbound call attempts receive a busy signal(again, when it's not an issue with local hardware), that it's the phone service leading up to the MJ proxy?

I ask because I've not really read any support threads concerning inbound call issues. It always seems to be tech issues with the hardware setup.
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