No Serial Number Passed

enjoythemusic · Post by **enjoythemusic** » Wed Jun 10, 2009 11:34 am

Ever since the 'upgrade' i have tried MANY thngs, hours with tech 'help' from mj... and still get 'No Serial Number Passed'.

HELP! i am using the dongle/hardware and am a simple guy who is using the MJ like a normal person. As such, please explain help in easy to follow terms. Thank you.

Have tried no firewalls
Addded reg.talk4free.com on Trusted Sites
Lowered security so ALL cookies accepted
etc

HELP!!!

noodler2 · Post by **noodler2** » Wed Jun 10, 2009 12:17 pm

Are you using AOL?

enjoythemusic · Post by **enjoythemusic** » Wed Jun 10, 2009 4:32 pm

Using Time/Warner RoadRunner

PS: ADDED... just hooked my cell phone to use it as modem, reformatted MJ, etc etc... still having the same problem. ARGH!!!!!!

VoIP_Dude · Post by **VoIP_Dude** » Thu Jun 11, 2009 7:48 pm

enjoythemusic wrote:Ever since the 'upgrade' i have tried MANY thngs, hours with tech 'help' from mj... and still get 'No Serial Number Passed'.

HELP! i am using the dongle/hardware and am a simple guy who is using the MJ like a normal person. As such, please explain help in easy to follow terms. Thank you.

Have tried no firewalls
Addded reg.talk4free.com on Trusted Sites
Lowered security so ALL cookies accepted
etc

HELP!!!

I am having this SAME problem. Please help. Tech support was totally useless. I've plugged in the jack again and again. Rebooted. Still nothing!

HELP!

VoIP_Dude · Post by **VoIP_Dude** » Fri Jun 12, 2009 1:53 pm

Anyone have a fix for this? My magicJack has been down for a few days now.

Keep getting no serial number passed error...

Anyone have ideas?

I tried Tech support chat, but that was just a total waste of time.

enjoythemusic · Post by **enjoythemusic** » Fri Jun 12, 2009 3:02 pm

AM working with someone on a fix, waiting to hear back on this. So far no solution

SoftwareEngineer · Post by **SoftwareEngineer** » Sat Jun 13, 2009 12:12 pm

enjoythemusic wrote:AM working with someone on a fix, waiting to hear back on this. So far no solution

I have the same problem. My wife has been using the cellphone for like a week straight. It's going to cost me a fortune! If you need any information from me to help diagnose, please let me know!! TIA!

enjoythemusic · Post by **enjoythemusic** » Sat Jun 13, 2009 9:43 pm

i will... yes i will as soon as i can figure out how to resolve this issue. Like your wife, am resorting to my cell too

VoIP_Dude · Post by **VoIP_Dude** » Sun Jun 14, 2009 10:03 am

I got a few PM's suggesting I reformat my drive. I tried this a few times. Aside from wasting a few hours, it did nothing.

Any other suggestions on how to fix this?

Just to be clear, my magicjack used to work fine, then all of a sudden 'lucky you'.

I've tried tech support, but they had no idea what was going on. They kept having me do the same thing. Reboot the computer, reboot the router, etc. Does anyone have the email address of someone AT magicjack who might be able to help me work through these issues?

Getting frustrated.

- Jeremy

enjoythemusic · Post by **enjoythemusic** » Sun Jun 14, 2009 6:12 pm

Ok, what i have done.. nothing works so far:

Formatted (MANY times)

Removed all the regedit entries i could (many times)

Deleted the mjusbsp file (many times)

Changed MJ's USB drive letters (twice)

Did the software 'upgrade' (many times)

Have tried the mj fix JAVA app (result all is fine BUT: An error occurred checking your magicJack's configuration. Please try again and contact tech support if the problem continues.)

And probably a few other things i forget.

Have a NEW USB dingle heading my way just to cover ALL bases, though it appears NOT to be a hardware issue according to those who have spoken with me. Like others, the MJ worked fine for months UNITL the 'upgrade'.

VoIP_Dude · Post by **VoIP_Dude** » Tue Jun 16, 2009 11:59 am

Day 6 with no phone.

Anyone have an email address, or a phone number for this company?

Thanks in advance.

bitstopjoe · Post by **bitstopjoe** » Tue Jun 16, 2009 12:23 pm

[email protected]. BUT you will most likely get Arnold or Marvin.. Little to no help..

Joe Sica

enjoythemusic · Post by **enjoythemusic** » Fri Jun 19, 2009 6:50 am

Still no service after 7+ days after the 'upgrade'. Same problems as above and of course online chat is virtually worthless.

enjoythemusic · Post by **enjoythemusic** » Fri Jun 19, 2009 2:34 pm

As an upate, received new hardware and still having the same problem (no service). Looks like until MJ fixes their Software problem i and many others are SOL.

noodler2 · Post by **noodler2** » Fri Jun 19, 2009 6:28 pm

Make sure you're allowing cookies in internet explorer

enjoythemusic · Post by **enjoythemusic** » Sat Jun 20, 2009 6:59 am

noodler2 wrote:Make sure you're allowing cookies in internet explorer

Thanks, and i am. Will try THAT again anyway. ALL help is ALWAYS appreciated.

enjoythemusic · Post by **enjoythemusic** » Sat Jun 20, 2009 8:44 am

Turned off all cookies... rebooted... still nothing, same error. Still thanks as i did try that before and at this point today i am LITERALLY buying a netbook just to serve the MJ. Crunched the numbers and it still makes sense versus going landline.

VoIP_Dude · Post by **VoIP_Dude** » Sat Jun 20, 2009 8:58 am

I've tried everything I can think of, as well as everything that Tech support told me to. Nothing works. Unfortunately for me, I bought this about 50 days ago, so I am past my 30 day money back guarantee. I tried emailing the address listed previously, but did not get a reply.

I was a fool to believe an ad on TV. I should have known better. I guess I am out $40.

enjoythemusic · Post by **enjoythemusic** » Sat Jun 20, 2009 11:16 am

I FOUND A FIX!!!!!!!

i also tested it, rebooted a few times, reformatted the drive etc to BE SURE my fix works on what was once my always working computer before the MJ 'upgrade' screwed things up.

Ok, here is the deal.

You need ANOTHER computer. i have VISTA on my old/main machine yet used an XP machine to make this work. Do not think it matters what OS, as long as you have MS OS on both.

i went out and bought a $300 Acer One. After the usual stuff to get the new Acer machine going, with my Ethernet plugged in and Internet working on the new Acer i plugged in the MJ USB.

Usual MJ install screen appears and then eventually a screen popped up asking for MJ account username and password. Did it and then made a call to be sure she worked.

Ok, then you need to COPY the mj file on the new computer (Acer). MAKE SURE you have TOOLS >> FOLDER OPTIONS >> VIEW and select SHOW HIDDEN FILES AND FOLDERS

In Vista the file is at
C: >>> USERS >> **YOUR_NAME_HERE** >>> APPDATA>>> ROAMING

The file you want to copy is, of course, MJUSBSP

Copy that file to a thumbdrive or whatever

Then you basically go to your old computer and DELETE the MJUSBSP file on YOUR OLD COMPUTER that does not work with MJ.

Then copy and paste the new MJUSBSP file that is in the thumbdrive from the new working computer to your old computer.

Then plug in the MJ to your old computer and ta-da!

NOTE: MJ does weird things at first, perhaps, to your browser, so you might want to reboot your old machine that you just copied the file to. Seems the first try without reboot MS IE8 was not a happy camper so rebooted.

Then simply reboot as normal and VEEEOLA, MJ now works (at least it now works for me) on the old machine.

Well, now i need to totally wipe out the new Acer machine and return it. Meanwhile, have saved a copy of the new file off the Acer computer JUST IN CASE something goes awry to save me from having to buy a new Acer computer and doing this all over again.

Hope this helps someone. Sheesh, what a PIA yet glad to have FINALLY found a solution. Hope this works for others.

enjoythemusic · Post by **enjoythemusic** » Sat Jun 20, 2009 11:17 am

PS: It has NOTHING to do with cookies or setting in my old machine or whatever. Seems something in the MJ folder needs some type of verification/key code change to then work or same situation with the actual MJ hardware. It is the way the new MJ 'upgrade' must hiccup or ??? during said 'upgrade' that goes awry.

VoIP_Dude · Post by **VoIP_Dude** » Sat Jun 20, 2009 11:47 am

enjoythemusic wrote:I FOUND A FIX!!!!!!!

Trying this now. Will report back in a few...

VoIP_Dude · Post by **VoIP_Dude** » Sat Jun 20, 2009 1:52 pm

VoIP_Dude wrote:
enjoythemusic wrote:I FOUND A FIX!!!!!!!
Trying this now. Will report back in a few...

Did not work for me. Tried about a dozen times. I'm giving up. Thanks to everyone for trying to help, but I am moving on.

enjoythemusic · Post by **enjoythemusic** » Sat Jun 20, 2009 2:06 pm

VoIP_Dude,

Did the MJ work on the other computer first?

nimresky · Post by **nimresky** » Fri Jul 17, 2009 11:14 am

got the same problem...help please.

enjoythemusic · Post by **enjoythemusic** » Sat Jul 18, 2009 6:59 pm

nimresky wrote:got the same problem...help please.

Wish i could, though solved it what i did above.

duRden62 · Post by **duRden62** » Mon Jul 20, 2009 8:53 pm

enjoythemusic wrote:Ever since the 'upgrade' i have tried MANY thngs, hours with tech 'help' from mj... and still get 'No Serial Number Passed'.

HELP! i am using the dongle/hardware and am a simple guy who is using the MJ like a normal person. As such, please explain help in easy to follow terms. Thank you.

Have tried no firewalls
Addded reg.talk4free.com on Trusted Sites
Lowered security so ALL cookies accepted
etc

HELP!!!

not any thing you did except the fire wall will do anything for mj remove your mj from the usb and shut down the computer all the way so it will boot from scatch after all program are loaded check internet connectived if you get on the internet you can now plug the mj into one of the rear usb's and it should start in about 30's downloading or starting up

Alesana · Post by **Alesana** » Tue Jul 21, 2009 9:39 am

Make sure to allow all cookies under Privacy tab under Internet options.. And under Privacy tab, click the advanced button and in there, make sure that Override Cookie handling is not checked..

Hope this one helps out.. xD

enjoythemusic · Post by **enjoythemusic** » Fri Jul 31, 2009 10:12 am

i did find a fix, see my other thread (use SEARCH) function.

ADDED AUG 1 2009. The new upgrade that just happened once again messed up the mj. no fix as of yet.

newtoncd · Post by **newtoncd** » Fri Jul 31, 2009 10:45 am

enjoythemusic wrote:i did find a fix, see my other thread (use SEARCH) function.

ADDED AUG 1 2009. The new upgrade that just happened once again messed up the mj. no fix as of yet.

To compare against magicJack, I ordered the new netTALK tk6000 (http://www.tk6000.com) phone a few days ago. I should have it in a few days. One thing I like about it, it plugs directly into the router vice running on a computer.

I intend to post a comparison, if it is worth anything. It might be an option for you guys having issues with magicJack.

enjoythemusic · Post by **enjoythemusic** » Fri Jul 31, 2009 10:50 am

Ok, after chatting and the usual tries they did get it fiexed (what a changem usually it is just talk, no action). Ok, once you get past the MJ chat bots...

Make sure you have unchecked the overrride automatic cookie (which i already did).

i think the REAL fix that worked for me was:

MJ backed it up by refreshing your magicjack settings here in our end (mj's), to set it's service back.

City Builder · Post by **City Builder** » Fri Jul 31, 2009 1:19 pm

MJ Support told me they were refreshing my connection to their server on their end, told me reboot cable modem and router then try upgrade again.

I did that and rebooted computer, when it came back online MJ tells me it's upgrading, then tells me Warning make sure MJ is plugged in USB. It is plugged in USB so I don't know what's going on, but I'm about ready to give up on them and go back to standard landline if I can't get this worked out today.

City Builder · Post by **City Builder** » Fri Jul 31, 2009 1:41 pm

enjoythemusic wrote:I FOUND A FIX!!!!!!!

i .

Tried this, got MJ to work on my Win XP laptop fine (probably only a Vista upgrade) so when I copied the folder from the laptop to the desktop, it still fails to startup.

gaelen38 · Post by **gaelen38** » Fri Jul 31, 2009 1:56 pm

To Everyone complaining about "Magicjack" not working for them. At first it was a rather frustrating experience, and then I had a GREAT experience with them.

First, when i called the "Sales Office" they said they could not help me in any way, and after getting upset with them, they finally gave me the phone number (281-404-1554) for "Technical Support". I didn't get any satisfaction from them, and then i tried the "Live Chat" support and that wouldn't work for me either. I tried again with the "Live Chat" a couple days later, and was able to get right in, no problem at all.

As i went from one tech to another and then a heightened tech support person I asked "Are you going to help me, or do i have to call my local News station for assistance"? And THEN they were very happy to assist me and eventually got the problem solved.

I was getting a LARGE box over the "Magicjack" call window, which was giving me the error "No Serial Number Passed". So after a few questions from the tech support they asked me to do a "Search" for the file "mjusbsp" and delete it. And then disconnect the "Magicjack" from the computer and wait 30 seconds and plug it back in.

Then she asked me to find the two drives "Magicjack" were in and find "Format" which was found on (M:) drive. Then she asked me to do a "Quick Format" and then go into "Internet Options" and add "reg.talk4free.com" as well as "www.magicjack.com" and to "Enable ALL cookies and to uncheck the box under "Enable Protected Mode (requires restarting Internet Explorer). At this point it started working normally and then she asked me to do the "Upgrade" which i did and everything has been working perfectly ever since!

One thing I've learned is "Sometimes the Sqeakiest Wheel gets the oil" and in some cases "Patience is a Virtue". When someone is attacked with a complaint we sometimes go on the defensive and that's not always a good way to get things done. And sometimes choosing the right things to say, can be an advantage.

City Builder · Post by **City Builder** » Fri Jul 31, 2009 2:04 pm

You said she asked you to do the upgrade? Is there a way to stop it from occurring, because that's what's throwing our MJ in the crapper I believe. When it tries to do the upgrade it tells me that MJ needs to be plugged into USB which it is.

It was working fine prior to this "upgrade" and the livechat help was of no use, I followed their instructions and it didn't help anything even with their whole "we're refreshing your connection to the server over here". Pfft.

Sorrry, just a bit frustrated at this.

duRden62 · Post by **duRden62** » Fri Jul 31, 2009 7:46 pm

AS I HAVE POSTED BEFORE
1 REMOVE MJ FROM THE USB PORT.
2 POWERDOWN THE COMPUTER IE TURN POWERSURPLE OFF
3 LET SET FOR ABOUT 30 SECONDS
4 TURN POWERSURPLE BACK ON
5 BOOT COMPUTER
6 AFTER THE OS COMPLETES ALL THE STARTUP APPS
PLUG THE MJ INTO A REAR USB PORT
AFTER 30-60 YOUR MJ SHOULD START THE UPGRADE OR JUST START UP

jmatthewvan · Post by **jmatthewvan** » Tue Feb 09, 2010 2:39 am

I had the same problem all of you are talking about and found the fix for it.If anyone needs help to fix their problem "no serial number passed",email me at [email protected]. I could write it out now but its late,I would take a while and I've been on the computer forever trying to fix this. Jason

jmatthewvan · Post by **jmatthewvan** » Tue Feb 09, 2010 2:40 am

As soon as I was given this info,it worked within 2 minutes...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

No Serial Number Passed

No Serial Number Passed

Re: No Serial Number Passed

Help!

Re: Help!

Any progress?

Re: Any progress?

Re: No Serial Number Passed

a fix

I found a fix

also