MJ on TC Phone problem

roving · Post by **roving** » Tue Jun 30, 2009 6:34 pm

I just moved my MJ from computer to Thin Client T5710. It installed OK, and functions, BUT when I make a call the answering voice comes in on the speaker in the TC and not the phone. The answering person can't hear me when I speak into the phone. The phone does produce a dial tone and I can dial from it OK, but it doesn't work otherwise, which it did from my computer. (It had previously worked from the TC ok). When I plug in earphones and mic they work fine. I have selected 'telephone' from the Menu, and not headset. Puzzled and need suggestions.

micheal · Post by **micheal** » Wed Jul 01, 2009 10:33 am

I had same issue with my TC.

I had been working with MJ tech support for two days, never solved it.

Somehow when people call in, I heard my TC rings, not my telephone hooked to it.

Then MJ can talk through the TC speaker , but the other end can not hear.

Do I have to configure something on TC to make it work?

manasota · Post by **manasota** » Thu Jul 02, 2009 8:27 am

Most likely one of two things. In the MJ menu, switch to headset is checked or the wrong driver is loaded for USB internet phone by Tigerjet. That driver is available in the support section.

PTravel · Post by **PTravel** » Thu Jul 02, 2009 7:15 pm

Oy vey. I should start charging for this.

Logged in as administrator, open up Remote Desktop Connection.

Select Options.

Select the Local Resources tab.

For "Remote computer sound," select "Leave at remote computer."

Select the General tab.

Click on Save.

Close the Remote Desktop Connection box. Commit your changes.

After the re-boot, let the MJ load. From the menu, select, Volume/Headset Control. Make sure Telephone is selected.

Close the box.

Commit the changes.

After the re-boot it should work.

roving · Post by **roving** » Fri Jul 03, 2009 11:15 am

Thanks fior the info. Last week MJ would install on the TC and function except for the sound, which only came from the speakers and not the phone. After two hours with Chat now it won't install and just gets to "Getting an update" and then ends at "Broken Storage" and then MJ home page. Over and over again. When I remove the MJ from TC and plug into Vista desktop it immediately installs and works. I'll be visiting you at the TC forum for more help. It worked fine on the TC 3 weeks ago, but not so now. It will help to communicate with someone who knows what a TC is.

Popgory · Post by **Popgory** » Sat Jul 04, 2009 2:40 pm

roving wrote:Thanks fior the info. Last week MJ would install on the TC and function except for the sound, which only came from the speakers and not the phone. After two hours with Chat now it won't install and just gets to "Getting an update" and then ends at "Broken Storage" and then MJ home page. Over and over again. When I remove the MJ from TC and plug into Vista desktop it immediately installs and works. I'll be visiting you at the TC forum for more help. It worked fine on the TC 3 weeks ago, but not so now. It will help to communicate with someone who knows what a TC is.

If you haven't already; disable the EWF filter on the TC, do the update, commit then turn the EWF filter back on.

roving · Post by **roving** » Mon Jul 06, 2009 1:20 pm

Thanks for the tip. I'll give that a try today.

roving · Post by **roving** » Mon Jul 06, 2009 2:26 pm

If it isn't one thing it is another. From Control Panel to EWF Config. Double clicked it (many tries) and nothing opens. I recall it opening previously, but it won't open now. So what next?

roving · Post by **roving** » Mon Jul 06, 2009 2:29 pm

I rebooted, and EWF Config returned and now works.

roving · Post by **roving** » Mon Jul 06, 2009 3:48 pm

I did as suggested with the EWF, downloaded the upgrade and re-enabled the EWF.

The saga continues. I now have it at a point where the MJ phone pad appears, it contains my proper 911 address sometimes, and my contacts, but not my phone number (it did show it one time following a reboot), and then it goes through the routine of "double click here, etc" and then announces that a registration form will appear, which doesn't, then shows the MJ picture, and then it starting with the little growing bar graph, and then announces the upgrade, which starts and then gives the red Broken Storage message. Then the MJ webpage opens offering Live Help. They don't understand TC's.

I have a small MJ dial pad icon on my desktop that is a result of an MJ startup program that was installed on the TC together with a fresh copy of XPe. It will sometimes re-start MJ, then the circuit described above repeats.

Maybe this info will mean something to the experts. I hope so.

oldtimercurt · Post by **oldtimercurt** » Mon Jul 06, 2009 4:11 pm

roving,
are you by chance using the usb extension cable that comes with MJ? What you're describing sounds like intermittant connection. Those cords have been blamed for many ills.

OTC

roving · Post by **roving** » Mon Jul 06, 2009 5:21 pm

I am using the dongle that comes with the MJ, but the thing works perfectly on my desktop machine and not on my Thin Client. I just plugged it back into my desktop Vista comp, and it immediately starts and shows a form that says I am already registered and it asks for my email and pwd and is up and running. Puzzled. Thanks for the suggestion. Someone on this forum said that the dongle carried part of the programming and it could get corrupted and could be re-formatted. I know nothing about that.