Dial my number and you hear "Please enter your password

jmsrolls · Post by **jmsrolls** » Fri Jul 10, 2009 10:18 pm

The call does not go through. Entering my password puts me into the VM menu.

I spent the afternoon texting with support to no avail.

Any suggestions?

Fr. John†

x0r0 · Post by **x0r0** » Fri Jul 10, 2009 10:32 pm

thats what happens wan you call yourself it auto goes to your VM default password is 1234 if you never set one

jmsrolls · Post by **jmsrolls** » Sat Jul 11, 2009 7:14 am

I am not dialing from my MJ phone but from my cell and from a wired phone.

Anyone calling from any phone gets the same message, "Please enter your password."

John

x0r0 · Post by **x0r0** » Sat Jul 11, 2009 9:00 am

it sounds like your magicjack is mess up cuz that only happens wan you have your magicjack plug out from your pc does your magicjack say "Ready to call" wan you have it open? and you can make calls from it just cant get calls right?

jmsrolls · Post by **jmsrolls** » Sat Jul 11, 2009 9:48 am

I can make calls with no difficulty but no incoming calls get beyond "Please enter your password."

If I dial my MJ number from MJ, I hear "The person at extension ###-###-#### (my MJ number) is unavailable. Please leave your message after the tone. . ."

John

murphy · Post by **murphy** » Sat Jul 11, 2009 10:15 am

jmsrolls wrote:If I dial my MJ number from MJ, I hear "The person at extension ###-###-#### (my MJ number) is unavailable. Please leave your message after the tone. . ."

That is how you check your voice mail. When you hear that announcement, press * and it will ask for your voice mail password. If you have never changed it, the default is 1234.

jmsrolls · Post by **jmsrolls** » Sat Jul 11, 2009 11:04 am

Let me try again clarify my problem:

If I dial my MJ number from my cell or another phone, I hear "Please enter your password." If anyone else dials my MJ number, they hear the same thing.

The call does not get beyond this message and my MJ phone does not ring. Callers do not have the option of leaving a message.

Now if I call my MJ number using my MJ, it tells me that extension (my MJ number) is not available, please leave a message. I can leave a message and it will be forwarded by email.

But the only option available from any phone other than my MJ phone, is "enter your password." If I enter my password, I am in the VM setup menu.

Bottom line: any third party calling my MJ number only has the option of entering my password which they do not have. Their call will not ring to my MJ phone nor can they leave a message.

If anyone would like to give my number a try, I will PM it to you for a test.

John

x0r0 · Post by **x0r0** » Sat Jul 11, 2009 11:25 am

i know mj dont have the do not disturb thing anymore but it sounds like that is what is happen to you maybe its a setting if you try a format on it but backup your AddressBook.xml you can find it in x:\magicJack it will be in the bigger drive the 17.5mb one to see it you will need to show hidden files by going to tools then folder options then view then down to hidden files and folders click on show hidden files and folders but if you dont want to back it up just skip that part and right click on the 17.5mb drive and hit format then unplug mj wait like 20secs and plug it back in and see if it sets any settings that may of been mess up or if you already did this

then i dont really know what else to say then it may be a bad mj i did have this happen to me once but it was only on calls from other mj's that try to call me it goes to VM but cell and land lines worked fine just other mj's went to VM wan called

bukzin · Post by **bukzin** » Sat Jul 11, 2009 7:43 pm

JMSRolls,

Did you ever get this problem sorted out?

Anyone have a simple work-around?

Thanks,
Bukzin

jmsrolls · Post by **jmsrolls** » Sat Jul 11, 2009 9:58 pm

Still no solution.

John†

jmsrolls · Post by **jmsrolls** » Mon Jul 13, 2009 9:28 pm

This afternoon I spent almost 3 hours texting with MJ support trying to correct the problem to no avail.

All of the efforts were on my end with my MJ and my computer. Thinking through what is going on, doesn't this sound like a problem on the other end. Wouldn't it be possible for support to do a reset or something to my voicemail?

Perhaps I do not understand how MJ operates but no incoming calls get beyond "Please enter your password." Is that caused by a problem on my end? With my computer or with my MJ dongle?

John

oldtimercurt · Post by **oldtimercurt** » Tue Jul 14, 2009 12:03 am

jmsrolls,

just for chuckles, try turniing off your computer and calling your MJ number. If you still get the message would seem to me that the MJ network/servers have an issue. If you don't get the message then maybe it's closer to home.

Just an idea for more troubleshooting.

OTC

jmsrolls · Post by **jmsrolls** » Tue Jul 14, 2009 6:36 am

Good suggestion although we had already tried with the MJ unplugged from the computer and the phone line unplugged from the MJ.

Still no joy.

John

oldtimercurt · Post by **oldtimercurt** » Tue Jul 14, 2009 9:51 am

jmsrolls

If you've done the computer off test, you have pretty much eliminated your end from the equation. You might try a "help chat" and stress that the problem occurs even with your computer completely off and disconnected from the network.

Good Luck

OTC

jmsrolls · Post by **jmsrolls** » Tue Jul 14, 2009 9:35 pm

I have now spent in excess of 6 hours on "Help Chat" and nothing has changed.

Is there anyway to speak to a real live person in tech support?

John†

WarlockWeary · Post by **WarlockWeary** » Wed Jul 15, 2009 8:51 am

jmsrolls wrote:I have now spent in excess of 6 hours on "Help Chat" and nothing has changed.

Is there anyway to speak to a real live person in tech support?

John†

#1
1) Have you played with the audio settings on the advanced menu? They should be only 1/3 of the way up but you might need to adjust them for your particular setup.

2) Have you tried disconnecting the phone from the MJ and making calls from the softphone using a headset or just a microphone? Try it and see if there is any difference.

3) Have you tried using another phone? If you scan this forum you'll see that users have had a large variety of success/failure with various phones. Some cordless phones work great and some don't work at all. Most corded phones work w/o any problems. If you're using a cordless phone, try swapping to a corded phone and see if that makes a difference. Also if you have another cordless phone (different make/model) you might try that too.

4) Update Your Softwear: http://www.magicjack.com/2/magicfix.asp

5) Try disabling the power management feature in each of the USB root hubs on your computer. For Windows XP go into the device manager for hardware and find the USB controller and hit the + sign to expand the listing. Under each USB root hub right click and pull up properties...Find the power management option and uncheck the box that says "Allow the computer to turn off this device to save power." Again make sure you do this for each of the USB root hubs listed.

6) Try a POWERED USB HUB ? ( Sometimes this helps )

#2
1) Open Ports on your router ?
2) Open Ports In Windows Firewall ?
3) magicJack uses port 5060 and 5070 UDP.

#3
1) A quality high-speed Internet connection will ensure a clear voice quality.
If you are experiencing an audio issue not related to your Internet connection:
Please try connecting your magicJack to a different USB port and try again

2) If that does not work:
Please turn of your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.

3) If that does not work:
Please try using a different phone with your magicJack

4) If that does not work:
Right click on My Computer
Click Properties
Click the Advanced Tab
Under Performance, click Settings
Click the Advanced tab
Under Processor Scheduling, check the round button called Background Services
Click Apply
Click OK
Click OK again.
Now restart your magicJack and try a couple of calls to see if the quality improves.

5) If that does not work:
Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.

6) If that does not work:
If you are using the optional USB cord, please try without it.

#4
Please try the following steps carefully:
1. Right click on "my computer" then select "Properties".
2. Click the "Advanced Tab"
3. You will see a something called "Performance" click on the "Settings" button there.
4. Now click the "Advanced" Tab in there as well.
5. Now you will see something called "Processor Scheduling". There check the round button called "Background Services"
6. Now click "Apply" and then "OK"
7. Click "OK" again.
Now restart your magicJack and try a couple of calls to see if the quality improves.

#5
Please try the following steps carefully:
1. Click on Start tab, open your Control Panel and double click on Internet Options.
2. On Internet Properties window, click on Privacy tab, slide the bar down to "allow all cookies"
3. Under Security tab click on "trusted sites" then click the "sites" button
4. Uncheck the box at bottom left of window that says "require server verification..."
5. Type the following address into the text bar.. http://reg.talk4free.com click the "add" button.. Now type in the following address.. http://my.magicjack.com and click "add".
6. Unplug your magicJack and plug it back into a different usb port.

Please go to My computer and locate the drive named Vista Only, Phone, or removable disk (make sure it is the magicJack drive). Right click that drive, click format, and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again.
http://upgrades.magicjack.com/upgrade/upgrade.exe

If None of the above works ...

Sounds Like you will have to email : Dan Borislow - [email protected]
In the Subject use: I Need Help !
( Seems To Trigger a Auto Forward To Tech Support )
Tell Them you have tried everything on this list and then Ask to be moved to a better / Less used server!
Give it a try worked for me

I will update as more stuff comes from this tech ...

jmsrolls · Post by **jmsrolls** » Fri Jul 17, 2009 8:09 am

After several email exchanges with various people at [email protected], the problem "magically" disappeared yesterday. The problem, as I had expected, was apparently on the other end.

Alleluia!

Fr. John†

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